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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service.
I called & texted asking about the cost of treatment for pet accidents. Was told it was only $20-$30 more. And that technician could tell me more. Well technician (who was very professional) says the treatment that really works for my carpet is $75 a GALLON!! We probably need 6-7 gallons. Then the room cost is an additional $50.
YIKES my estimate skyrockets. Had 4 gallons used which he said he’d work to make the difference. Room still has an order.
The master bedroom closet took 72 hours to dry.
If I’d been informed ahead of time of the potential cost of $75 a gallon I would have been more prepared. Your practices smack of “bait & switch”.
The technician Buddy was very professional so my low rating is not about him.
Onice my carpet dried, it was apparent that it wasn’t clean at all. The only areas of ‘improvement’ were the ones that I requested be re-cleaned several times. I was more successful at cleaning the spots myself. The ‘cleaning’ only served to ensure that all the soap was lifted - which it largely was. Very disappointing. A huge waste of time, effort and money.
The tech was great! Service went well. For a 10 you would need to lower your prices.
We gave your company carpet cleaning services as a gift to our daughter for her birthday.
They were very happy with the service you provided.
Zerorez scotch guard are carpets. It left our home with fresh scent nothing a store bought scented spray or candle could do. I'm very happy with their service of shampooing carpet, grout cleaning sealing and scotch guarding carpets. They are punctual, professional, friendly and very affordable. I've used them for years. Very happy customer.
Great service and friendly staff. Saved my nice sectional!! It looks brand new!
Julian was a professional and the job was well done!
Terry did a great job, was knowledgeable and very thorough. Also appreciated his call with an accurate arrival time. Would highly recommend Terry and zerorez.
Reasonable pricing for tile cleaning..was quoted by tech $250 for small utility room & medium sized kitchen with island..
We used Zeroez many times in the past. We liked this. This time we were disappointed. We felt like we wasted money. The person who came just skimmed through and did not do a good job. We will not call ZeroRez again.
My technician Paul was ABSOLUTELY AMAZING!!! Polite, courteous, happy!! He showed me everything along the way, what he was doing and why. He left the house exceptionally clean, I have never seen my tile look so good!! My carpet also looks like new! Thank you Paul!!
Radio
Fast and efficient! Great job.
Rick was great but I did not receive a call telling me he was 30 minutes away and that caused a great deal of confusion and stress!
The ease of scheduling and the fantastic service
Diamond left the carpets sparkling clean!
I love that all the stains came out and the job was completed in less than an hour!
Your Employee Fabian M was super and very well trained and completed the job quickly.
I will refer all my friends to your service!
Go through the furnace and you do not mess with the vents
The gentleman that cleaned the carpet was very courteous.
Tech did a great job, ask if I had any concerns
On time and did a good job
I appreciate the communication I received from your techician. He was very friendly and informative. Thank you for being able to schedule us quickly and for taking care of us.
Carpet Dries fast
We really appreciated our carpet cleaning tech.
I am not sure what was used to clean my carpet, but it looked amazing!
Everything was great! He came in and was very efficient. Very professional.
The Service Tech was on time and explained the entire cleaning process to me before he began. He explained that the main cleaning solution was water but that I could get an additional deodorant to treat any pat stains present in the carpet. All furniture had been moved before his arrival so he was able to bring in his equipment. He explained that the entire cleaning process should not take more than two (2) hours and that I should turn on the ceiling fan to help dry the carpet. Overall, I was very pleased with the services provided by the Service Tech as well as the look of the carpet in the rooms cleaned. Thank you.
They did a great job. We will use them again for sure
The associate didn't clean the areas I asked for. Literally, it needs to be done again. I paid $600 and the job was not done completely.