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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job! Tech was courteous, efficient, professional and the carpets look great!
The techs arrive when they say they will & do a great job!
Be on time or call if you’re going to be late.
I think what happened was because the technician was already running behind when he got to my home it was kinda rushed versus the first technician that came last year took his time and the outcome was a lot better than this visit. I'm single with no kids and no pets so my carpet doesn't have that much wear other than the high traffic areas. But after yesterday's cleaning my carpet looks no different but no worse either. And the carpet that I purchased through CC carpet is not the cheap stuff either
Wonderful services and very professional personnel.
The service was great and the technician was was informative, thorough and courteous.
Ontime, thorough, but quick service and good value for money. The representative was also very friendly and professional.
The results are more than we expected or hoped for! The tech was certainly a high point (DIAMOND).
They clean my older carpets & make them fresh again.
Great job!! Thank you
We heard about Zerorez on KLTY 94.9 Radio. I liked the ease of scheduling the appointment, knowing what the charges would be, and being able pre-paying for the service. Technician called before he came to the house and arrived on time. Tech was professional and explained what he would be doing and about how long he would be at the home. The results were amazing and we were very pleased with the service.
Bobby and Dylan did a fantastic job cleaning our carpet, rugs and tile floor and grout. It looks like a brand new house! We have used Zerorez every year for the last decade, and they are always consistent with their results and customer service. Thank you, Zerorez!
He done a great job.
Tucker was great, timely and efficient
Technician was prompt and thorough. The floors look great.
Y’all have been helping me for over 20 years with my carpets. I love your service the technicians Bobby and Dylan were amazing as they all are. Wonderful service.
Spencer, your technician, was very nice and efficient. He did a great job and I would ask for him again.
Pet urine treatment is ridiculously overpriced. I have used ZeroRez several times in past and this is by far worst service. Spent almost 1000 total for two different trips out to my house within a couple day period and never did get all the rooms treated like i wanted. refused to pay the ridiculous price to do the rest of the rooms. 1st tech and the customer service rep also had poor communication and misleading info. 2nd tech did a good job but hands were tied. Wont use them again.
Service technician was super friendly, very knowledgeable. Recommended helpful upgrades for troublesome spots. 10 out of 10 highly recommend. I’ve already recommended to a few neighbors and friends
Carpet was not as clean as in the past when you have cleaned
Always prompt, reasonable and technicians are polite. I must brag on the technician, Buddy, that cleaned my carpets this time. He was exceptionally friendly, knowledgeable (answered all my questions) and did an excellent job. My old carpets look new again. I always call Zerorez for my carpet cleaning needs - they seem to stay clean longer than with other companies I’ve used.
Vivian Bond
Quality of service and detergent free process. Evan a great job.
I am mostly satisfied.
Easy to make the appointment-great results!
Very professional and helpful!
Our technician was great and very friendly & efficient. My only complaint is that the pricing is confusing. There was an unexpected service fee, a higher-than-expected fee for a “3 room special” (when we only had two rooms done), but then a holiday discount at the end. I think the pricing should be more streamlined, simple, and transparent to avoid customer confusion after service.
Prompt and great!
Simple and straight forward. Reasonable wait time.
Followed up with every thing you said you would do.
Our technician was thorough, polite, and careful in our home.