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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service, from phone call to schedule service to technician that cleaned our carpets and wool area rug!
Adam the tech was very helpful and courteous. My carpets look great.
Excellent work
Great job cleaning carpets and an excellent technician
Professional, friendly and thorough.
Good results, fair price, punctual
The young man who represented your Company and came to clean to bedroom carpets was very informative and really knew what he was doing. An excellent representative of your Company. The carpets came out looking very much better. I would, and have already, recommended Zerorez to family and friends.
Once the ceramic floor and grout in our utility room was dry (the next day), the grout was still mostly as dirty as it was before cleaning! When Zerorez cleaned our MUCH older kitchen floor in our old home in Plano years ago, we were pleasantly surprised at how new and clean the grout was, so I called you to do the same in my one-year-old new home in McKinney. Unfortunately, the result is the floor and grout basically look the same, so it was a complete waste of money (and I tipped the worker $20 cash, but the floor was still wet and he said when it dried it would be clean). Total waste of a day waiting for him, and $150. I will be posting reviews online soon.
Friendly, timely, job well done.
Makes my home smell fresh!
Representative was very professional. Carpets look great!
Very efficient and good job with pleasant people
Fast and accurate…
Tristan and the supervisor Paul that came were the best thing about your business. They had great customer service and great attitudes! Maybe you should put them in charge of customer service phone calls and management, as that side of your business is lacking in customer service.
The two men that came were the best thing about your business. They had great customer service and great attitudes! Maybe you should put them in charge of customer service phone calls and management, as that side of your business is lacking in customer service.
Fred was fantastic! We will definitely book again soon!
When you cleaned my tile grout, you left the sealer on the tile and it is stained. Your tech came back and could not get it off. Right now I await a response from a supervisor or manager. The tech would not give me his supervisor's name of telephone number.
Very timely, courteous and efficient.
Speed and professional
Very friendly service technician and a very thorough job was done!
Efficiency and thoroughness as well as politeness are traits I so appreciate in the technician. He was Friendly and respectful as well.
Tech Bobby was the best! Professional, knowledgeable and courteous! Have had him more than once and highly recommend him!
Very friendly and efficient.
Professional, on-time, and amazing job cleaning our AC and dryer vents! Great job!
Professional, quick, and courteous. What else can I say. Real happy with the results and workmanship. Thanks.
Technician was great!! Thank yoiu.
courteous and efficient technician. did a great job
The carpets feel so good after Zerorez has been here!
tech did a good job
Courteous, prompt, thorough