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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and great job cleaning by Alberto
Great pricing structure! Kind technician and very quick and thorough work. I’m pleased.
The technicians are very nice and professional. Always on time and very easy to schedule appointment. But the carpet always returns to original look prior to cleaning. The traffic patterns remain. I'm not sure if it is actually picking up the dirt? My carpet looks the same.
Professional and the quality of water used in the cleaning process. Accurate assessment and quote initially given and spot on upon completion.
Diamond, the technician was great, punctual, and friendly, but carpets look hardly any better than before, especially in traffic areas. I think it’s an equipment issue, rather than human error.
You charged $217 for 30 minutes of rug cleaning. 4 rooms and a staircase in 30 minutes is not long enough. The technician was nice and polite but he could have spent more time. When I bought my house 5 yrs ago I had a large spot in one of the rooms. The technician worked on the spot until it was gone, and it has never come back. Now I had 3 small spots in one of my rooms…..nothing like red wine, or red soda or nail polish or anything very noticeable, just spots that were slightly darker than the rest of the rug. But now, the party line is….we don’t guarantee spot removal. I am disappointed.
Good
Very thorough and very good timing. Arrived on time and worked very quickly! Great job done!
Good job!!!
Fast, environmental,no residue
Doesn’t leave residue on carpets. Good pricing, nice people and safely cleaned carpets.
The gentleman who came to our house explained the process and he was able to get a stain out of our carpet
More explanation on total cost before the work is started.
Prompt, professional, knowledgeable, courteous, efficient, thorough, and accommodating. Caden did a beautiful job on our carpets, explained the procedure, answered all my questions, and was personable and pleasant. We are very pleased, and plan to call your company the next time we need any of your services. Thank you.
Our technician was great. He was very thorough and when I found a spot that needed to be retreated, he came back no charge and made sure everything was perfect.
Although the service was very good, I never received a call letting me know the technician was on their way. It was a little inconvenient having to wait for a 2 hour window and have zero heads up of when they were coming. I have several pets and my 9 month pregnant wife had to quickly put them up without any notice.
3 1/2 hours late, higher quote than promised, rude customer service!
Your service and technician were excellent and friendly. Thank you for all you provided us. We will continue to be repeat customers.
I sent my message yesterday. Thank you.
My technician was awesome and so knowledgeable. He did an amazing job!!! My carpets look brand new
They're reprentative that clean my carpet did a very good job. He was very informant and he took his time and did a great job.
Carpet appeared to be clean while still wet.However when dry the stains were still there.Waste of money.I don’t believe stains can be removed.Don’t know if you offer any type of refund.
Fast and efficient.
Our first technician omitted some of the "care of the home" steps the second technician used and I didn't know to look/ask for them (corner bumpers to protect paint which got trashed, sadly and required repainting as well as shoe booties to keep wet/dirty footprints off the wood floors between carpets/rugs which then needed cleaning).
Also, it seems to me all technicians should be as versed in spot removal as the second one we had were. The first did warn that spots "may reappear during the drying process" but if that's the case, why not treat properly to begin with?
Everything…..service this time was the best….ask for Alberto
Wonderful products and awesome service
The technician is one of the best. He explained everything walked us through the entire process, and was just in great spirits.
Friendly representative, services clearly explained, careful care of walls, excellent outcome after basic cleaning and topical add on was great extra step assuring a great overall outcome!
I was skeptical that any carpet cleaning would be very effective. Our carpet is still very new, but my husband wears shoes in the house. I do not. Plus we have a long haired double coated shepherd. I vacuum every day because she sheds a great deal. The carpet was pretty clean, as the service person showed me the dirty water resoivoir. When he got to our 5 x 8 rug in the main living area, I knew it would be really really dirty. We have laminate and tile everywhere else. That rug, as he cleaned it, the water turned mud colored. That's when I knew it really worked. It was dry in a very short time. No leftover smells or odors. We were able to put furniture back in 3 hours.
Quality, knowledgeable work, and competent people.
Shane,
Did a great job. Very kind and worked hard! Great customer service with a smile!
Thankful,
First name removed