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based on 85467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On 20th Jan, Zerorez came to clean carpet in my house. After the cleaning and drying, there was a brown patch in the size of 1 sq.ft. This patch was never there before. I called 21st Jan and they scheduled to fix it on Jan 26th. Promptly Zerorez person came and used a cleaner called 'Brown Out' for that area. He said 'Brown Out' will likely fix it; but was not confident. Once again after the carpet dried out, the patch was there. I called again today (27th Jan) and they are scheduled to come again on 29th Jan. I can't believe that I have to put so much effort for a carpet cleaning. What is Zerorez going to do to make this alright?
The carpet is really clean afterwards. I've had tile cleaned and upholstery. All with great results. And after my tech came over, and commented that zerorez would make a ton of money cleaning windows, I cleaned all my windows the next day! Incentive.
One thing I was not pleased about was the 'special for the month' advertising. Not such a good bargain after being informed on the phone and then reading the small print that I did not qualify for the discount.
But your technician, AJ, did a great job of up selling, and I will take advantage of other services not advertised.
Your technician was very helpful and friendly. He was on-time and did a thorough job.
Your people and device was good .The price seemed high
Your technician was courteous and worked diligently. I was very satisfied with his efforts and the appearance of the carpet. I also appreciated that he was careful when setting up the hoses not to damage anything in my garden. Also I was grateful that he wore covering on his shoes.
arrived on time, explained proses. The carpet looks like new!
Great customer service! Clean carpets and tile
Technician worked hard to clean all designated areas
Jaime was very friendly, informative and really took time to answer all my questions. Great guy to deal with!
The carpet cleaning results were great and the service team very professional.
Roy, was my service tech and did an absolutely outstanding job....I will definitely recommend your service and will use you in the future.
No chemical odor, clean and efficient service
Very friendly and informative.
Better results the first time. The first tech made the carpet look worse, the two guys on followup did a much better job.
you do a nice job......and the window for waiting is less than 4 hours.....this time the man did as requested and did not try to sell me five other things......he was great.........thanks
People and pet friendly cleaner that really works. Friendly and professional staff!
The service overall meet my expectations. The carpet looks much better and the technician was friendly and answered my questions.
Lack of chemicals used in cleaning process.
Would have been nice to know before the cleaning that it could take up to 46 hours to dry. My carpet was pretty wet and tracked all over my floor (wood and tile). Even manufacturers tell you to not allow carpet to stay wet for too long as it tends to stretch it out and creates the "ripples" in it. In addition, the tile that was done was left with a LOT of water on it. The guy was very professional, but some training could be in order. The hoses were dragged up my wood stairs which I did not appreciate since wood does mar when things get dragged over it. I kept stopping what I was doing to help pick them up as he was going up. It was then that he added the corner guards around the stairs... Coming down was the same - he just kind of tossed them down. Finally, I told him I wanted to move certain furniture for him to clean behind and then move it back. Because the carpet was so wet I didn't move some of it, but when I told him some in the master would need the blocks under it to protect the wood, I was told that they were only allowed to leave so many so again, I didn't move some of what I wanted to move. All in all the final outcome was pretty good, but considering it was pretty good anyway, I may or may not choose to do it again.
The service was prompt, very friendly and I saved more money than quoted originally. I could not be happier with the service and professionalism of ZeroRez
In the ads on the radio, they said that it makes your carpet look brand new and smell very fresh. I could still see spots and traffic areas after it was done, so if there's any way to improve more on that, that would be my recommendation.
Yur initial quote was on target. Polite staff. The carpets looked very nice. Fabian was very pleasant.
Carpet looked great.
Would not use any other carpet cleaning service.
Friendly and efficient.
Your representative was very polite and helpful. Did a great job.
reliable honest and easy/quick
Carpet looks like new
No residue and no smell is the quality I like best about your products.
The rep was wonderful! He was courteous and professional! He was also very friendly and efficient!
If we use you again it will be based on his personal service and attention to detail with our job.