- Phone: (214) 372-5326
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based on 85467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the technician was very friendly and responsive
The techs were very knowledgeable. I like the idea that Zerorez doesn't use chemicals.
GREAT!!! Need to speak with someone about my invoice! I was overcharged, did not get the 20% discount. Please call me at Phone number removed.
AJ ALWAYS DOES A PHENOMENAL JOB! HE IS SO PROFESSIONAL, KIND, AND SKILLED. MY CARPET ALWAYS LOOKS LIKE NEW WHEN HE IS DONE. MANY CARPET CLEANERS HAVE BEEN HERE OVER THE YEARS, YET THEY DON"T SEEM TO DO AS GREAT A JOB AS AJ!
THANK YOU SO MUCH FOR HIRING AJ!
Love the non-damaging method of cleaning and the friendly service!
I like the fact you use ph water and not chemicals and soap.
Everything!
Gets the carpets cleaner with no soapy residue and no lingering odor.
Carpet felt clean and with no residue left over
Service techs are knowledgeable, well trained, polite, and have a great work ethic.
Janie Last name removed
dryness, no residue
Caesar the service rep was fantastic. He explained everything to us be sure we understood what he was doing and why he was doing it every step of the way. He was pleasant, personable and very customer service oriented. He took his time and made sure we were 100% satisfied during the process. I have not used zerorez before but I will be back not only for the product but more importantly the service that we were given.
A technician came out to give me an estimate and did not present a business card. I was overwhelmed when I opened my door- by the strong body odor and cigarette smell. He didn't have a measuring tape with him and was using his feet as guide! Then he showed me the estimate and once again I was overwhelmed by the price tag to clean a $500 rug would cost me $211 + tax and that was including a discount! I told him that I have to show my husband the estimate and could he email it to me. He said I would get it in a few minutes- well, it's been a few days and I still haven't received it.
Great service. Great value.
The results.
No harmful chemicals and everything smelt and felt clean
Your representative was kind, efficient, and helpful. The service was excellent. The carpets are clean as advertised! What else could I ask for?
Tech was an hour past the window given. No call or explanitation given. No call as promised when the tech was in route, he just showed up and did not even know the address of the unit he was to service. I have used and recommened you many times before but unfortunately after this I will not feel right about any type of recommendation until I have personally used your service again, who knows when that will be, to see if this type of complete disgrguard of my time occurs again.
Prompt
Dries quickly
Doesn't Matt up
Very prompt and did a beautiful job.
Nothing can be done - the service regarding the time was terrible. An appointment was made. They arrived in the morning rather than 4 p.m. as agreed upon. Then when they were supposed to come back between 4 and 6 they never showed up until 7:30. Although the person who did the job was good, there is some grout that is still not very clean.
pulled the fringe off my rugs and they look like you used acid on them. they did a terrible job on them. they are very expensive and I was told by the man that picked them up, that they would do a really good job. my silk rug look really bad. would never let you clean them again.
My carpet is finally clean.
Great customer service, technician made sure we were happy with the job.
I want to say that I was most satisfied with the agent's work. He was most professional and performed a wonderful job. I must however mention that the advertisement that Mike Rogers gives is true, however I was somewhat disappointed that my carpet did not dry as "fluffy" as Mike said that it would turn out to be. I'm very satisfied with the professional job done....just a little disappointed that the carpet was not "like new". But I want you to know that I will use your carpet cleaning service again! Thank you.
Great representatives who really want to do a great job for you.
I love how my carpet and tile floor looked after the serviceman was done. He was professional and courteous at all times and very careful with my belongings and furniture.
I have used zerorez many times and have always been happy with there service.
Great product. Handled very professionally yesterday
Fast, easy. The carpet looks nice. The only thing we didn't appreciate was the sales pitch by the technician for some extra carpet sealer or something. We ordered what we wanted at the time we set up the appt and didn't expect to have someone try to sell us something else when they came to our house.