Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83502 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 13, 2014 — Rated 10 out of 10 by Nancy Kemp Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, did a great on my carpet and he work very diligently and hard worker.

Report a concern   November 13, 2014 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The spots that had been bothering us were removed, much to our amazement. The service man was efficient and careful which we appreciated.

Report a concern   November 13, 2014 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Shawn was very good and pleasant. The product seemed to work well.

Report a concern   November 13, 2014 — Rated 10 out of 10 by E.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe, quick , easy

Report a concern   November 13, 2014 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and a job well done.

Report a concern   November 13, 2014 — Rated 9 out of 10 by T.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The explanation of your services given by your tech

Report a concern   November 13, 2014 — Rated 10 out of 10 by Calvert Collins-Bratton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was very helpful and knowledgeable about the product and service. We appreciated how much time he spent with us and would certainly use Zerorez again.

Report a concern   November 13, 2014 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is completely clean and odor-free. The technician was professional and thorough. I will use zerorez again.

Report a concern   November 13, 2014 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very efficient. He did not have the correct tools to remove some paint spots. Carpet was left much improved since it was very dirty with old pet stains and current pet hair. I would have expected a Fuller Gift Card. I will definitely call you guys again. Thanks, First name removed Fitch

Report a concern   November 13, 2014 — Rated 10 out of 10 by Lee Horton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the communication from when I scheduled the service as to when I received the phone call when the gentleman were on their way. Both gentleman were courteous and informative.

Report a concern   November 13, 2014 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great!!

Report a concern   November 13, 2014 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job. no smell.

Report a concern   November 13, 2014 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

friendly and courteous

Report a concern   November 13, 2014 — Rated 10 out of 10 by Philip Tiemann Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First, I had to reschedule which was easy then I needed it moved earlier in day ON the day of service, & it was easy. Second, Caesar worked with me to accomplish my goals within the budgeted amount. Last, Frank & Patti Reda (KLTY morning show, Frank Reed) are personal friends of mine. I used to work for Patti at The Shepherd's Guide many years ago. They don't know I called & asked for the "KLTY Frank & Starline Special" so I could see for myself if it was as promoted. It was. (you have permission to edit this response to better fit any promotional needs, Philip Tiemann, Hurst TX)

Report a concern   November 13, 2014 — Rated 9 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

AJ was wonderful and very knowledgeable. Our tile looks like new!

Report a concern   November 13, 2014 — Rated 5 out of 10 by M.A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The end results were fine and were comparable with what we have achieved with previous companies, however, the carpet was very wet for over 24 hours and the cost was substantially higher than other companies we have used.

Report a concern   November 13, 2014 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job by our technician!!!

Report a concern   November 13, 2014 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks wonderful. It feels and smells clean. I was contacted by the office to advise me that a technician could arrive earlier than originally scheduled if it was okay with me. I agreed and the technician and his helper arrived as discussed. The technician and helper worked efficiently together to clean the carpet. The technician advised me of restaurant card I would receive and the special upholstery offer. I had two chairs cleaned for the price of one. Not only would I recommend this company to my friends and family, I plan on having an upholstered sofa cleaned before the end of the year.

Report a concern   November 12, 2014 — Rated 1 out of 10 by R.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Respond to previously sent email outlining our issues. Carpets took 2-3 days to dry and now smell like wet towels or damp musty type smell. We are worried of mildew now given the level of dampness

Report a concern   November 12, 2014 — Rated 10 out of 10 by J.A.B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green technology.safer cleaning system on carpet.options;treatment for allergy suffers, pet odder, stains, etc. Friendly and professional staff.

Report a concern   November 12, 2014 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast and clean

Report a concern   November 12, 2014 — Rated 10 out of 10 by Sally Hanson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The efficiency, timelyness and superior results.

Report a concern   November 12, 2014 — Rated 8 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

There were several spots that did not come up, and maybe not even pre-treated. We found them the next day after everything had dried and we were ready to move furniture back. I sprayed the spots with cleaner and they came right up, so I know they should have been cleaned in the first place.

Report a concern   November 12, 2014 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results you get,our carpet is over 20 year and it still looks great!!!

Report a concern   November 12, 2014 — Rated 7 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not sure yet waiting to see how long carpet stays clean

Report a concern   November 12, 2014 — Rated 9 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and efficient. don't like the upselling

Report a concern   November 12, 2014 — Rated 10 out of 10 by D.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left behind.

Report a concern   November 12, 2014 — Rated 3 out of 10 by E.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was great but the pet oder has not gone away

Report a concern   November 12, 2014 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the water extraction with no chemical smell and the clean carpet.

Report a concern   November 12, 2014 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You did what I was wanting - clean the carpets.


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