What our clients think of us!

Carpets look great! Just bought house and thought we would have to replace carpets because there were so stained... But they look new now!!!! Thank you!

No soap residue

No annoying smells from the cleaning products. Service Technician arrived on time, was very polite and professional.

Offer Less expensive services

First of all, I requested a "first time in the morning", and was told you only start with an 8:30-11:00 time. So I asked if there was a Sat. available, and was given yesterday's date, Nov. 15. I asked if anyone could let me know if it would be closer to the 830 time or the 11:00 time, and I was told I could check when the appt. is re-confirmed a couple days before the appt. I was called, but no one left a message. I called back & left a message that I was confirming the Sat. morning appt. Sat. morning I called again to find out if the technician would be at our house closer to the 8:30 time or the 11:00 time. I was then told it would be the 1:30-4:00 time! I called at 11:30 to get an idea of whether the technician would be out closer to the 1:30 time or the 4:00 time. I did this because I had a 4:30 nail appt. & needed to know if I needed to reschedule that appt. I had already had to switch a previously scheduled hair appt. from 2:00 to 10:00 when your company switched my carpet cleaning appt. to afternoon. Anyway, when I called at 11:30, I was told it would be 4:30-6:00 & I was extremely upset, until the company spokesperson checked with the dispatcher & saiid yes, it was scheduled for 1:30-4:00, but they could not say when. At 3:30 or 4:00, I was told the technician was running behind, and it ended up being 6:00 before he arrived!!!! When I asked, he told me he had a couple more appts. before me, starting in the afternoon- so no one should have said they couldn't tell me it would be closer to the 4:30 time. The communication with the phone reps was awful.

Then, only part of a bedroom needed to be stretched. While the original phone rep had said the cost is about a dollar a square foot, it was not explained that you can't stretch the carpet partially, that you have to do the whole room!!! So your technician made $171 for 30 minutes of work stretching a carpet. That's a very unreasonable price. Your company offers what sounds like a nice promotion on the radio, but takes advantage of the consumer on the 'extras'. If the technician wasn't such a nice guy & if he didn't provide such good service, I would have reported you to the Better Business Bureau & called Jody Dean to suggest that he stop promoting your business.

I like that it leaves no soapy residue and safety cleaned my carpet without chemicals.

Great techs

I have used Zerorez for about 3 years. On my last visit, I requested the same service technician because he previously did a fabulous job. This time, the carpet looks worse than it did before I had it cleaned. I have pet stains and the last time he used a "black out" spray on the stains after cleaning the carpet. Apparently, it was not used this time because the stains came through once the carpet dried. I want to replace the carpet soon, so I did not select an expensive extractor method or "flooding" the carpet. I ordered regular cleaning + pet stain treatment at $60/room. My total bill was around $320. For that amount, I think the "black out" spray should have been used after the carpets were cleaned.

The representative was in time and did an excellent job.

The man was prompt, curtious, and did a wondarful job. Yes, we would recommend him and will have him back again. Name removed

Excellent customer service along with great cleaning.

Professional courteous and effiencent

The piece of equipment was not low enough to get under the kitchen cabinets overhang and we had to do it ourselves the next day. This was not the operators fault.

I like that there are not chemicals in your cleaning solution....the other carpet cleaners leave me with a headache but the house just smells fresh & clean after a Zerorez cleaning.

Fast job. Nice customer service. Could definitely see a difference in the carpets when the job was finished. Ryan discussed the differences in Berber carpet with me and ways to carefully care for it without agitating or snagging it. I'd definitely recommend.

Have only used your services twice, but have been pleased with the results so far.

non-toxic carpet cleaning

Very few chemicals and doesn't saturate my carpets with water, very helpful and thorough technicians.

Friendly and professional employees.

We did not get the $50 gift card that was advertised from Zales, unless it is mailed later.

clean smell, good work, fast service, conscientious workers

Ease up on the number of emails. :-)

You get the stains out and the carpets clean.

Good communication and service

less soap residue

Friendly, the technician did an amazing job. I thought he would show up and tell me the carpet was hopeless but he didn't. He came in and again, did an amazing job.

When I called I ask I there where any additional charges? I was told no. I asked twice, at two different times.
Come to find out...tax was not included, additional charge for Soecial spray ( stain) if needed, and protection against more stains...additional fist.
Not happy. Even though he did as good a job as he could, the gentleman was courteous and helpful, and before the left I checkef the three areas and all looked good. However when dried the master bedroom..look as bad as it did before it was done!

Protected furniture walls and woodwork; courteous and knowledgeable technician; Prompt arrival; Reasonable cost

Our service was great. Jesus went above and beyond what we asked. We have always had good or great service. I recommend
zerorez all the time. DOROTHY Last name removed

Really great technician!!