Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83503 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 19, 2014 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice people and they do a good job.

Report a concern   November 19, 2014 — Rated 7 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

I had dog stains and for the money I paid I expected perfection. I was told the odor might come back but I still have some stains that were not removed.

Report a concern   November 19, 2014 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very well informed technicians; ample information provided; efficient service;

Report a concern   November 19, 2014 — Rated 10 out of 10 by J.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Even though I live 1200 miles away, I've heard of your services, as they come highly recommended by those who live in closer proximity to your business.

Report a concern   November 19, 2014 — Rated 10 out of 10 by V.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer Service is amazing. Always willing to help or answer a question. Shows up on time and makes sure you know they are coming so there is no surprises. Technicians are very professional and friendly. Educates you on different stains and doesn't try to sell you something you do t need.

Report a concern   November 19, 2014 — Rated 10 out of 10 by Janice Reed Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez gets carpets completely clean, get even tough stains mostly out, and the carpets stay clean longer than other services do- all for a reasonable price.

Report a concern   November 19, 2014 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great follow up and keeping me informed of arrival time. Carpet is cleaned without chemicals

Report a concern   November 19, 2014 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works, clean, no strange smells. AJ was on time, professional and thorough.

Report a concern   November 18, 2014 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The best I could expect.

Report a concern   November 18, 2014 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Water based instead of soap. No residue.

Report a concern   November 18, 2014 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything.

Report a concern   November 18, 2014 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean carpet at a resonable price

Report a concern   November 18, 2014 — Rated 10 out of 10 by Johnny Lewis. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris cleaned our carpet and it looks great!! We are very pleased. Chris did a great job of explaining what he would do and how he would do it and how much it would cost before he did anything. He was on time, polite, courteous and very knowledgable about his product and his work.

Report a concern   November 18, 2014 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service tech was very polite and worked hard to clean our rug and grout.

Report a concern   November 18, 2014 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Austin was very nice and professional. He took the time to explain everything to me and was very thorough in his work.

Report a concern   November 18, 2014 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Faster drying. Nice technician.

Report a concern   November 18, 2014 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that you don't use chemicals!

Report a concern   November 18, 2014 — Rated 8 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was told $75 in cleaning of my furniture and it was explained by your service guy $75 off. That advertising was misleading. Other than that I enjoyed your product and his service

Report a concern   November 18, 2014 — Rated 8 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Charge the price quoted.

Report a concern   November 18, 2014 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional, friendly and helpful. He demonstrated an extra service but wasn't pushy at all. He was great.

Report a concern   November 18, 2014 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look like new, but the tile cleaning is my favorite.

Report a concern   November 18, 2014 — Rated 9 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice technician and carpets look alot better, smells clean.

Report a concern   November 18, 2014 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service great job

Report a concern   November 18, 2014 — Rated 10 out of 10 by Rhonda Thomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap was used, which I really appreciate. The pre-treatment spray smelled really great, and the house still smells good. Carpets look wonderful.

Report a concern   November 18, 2014 — Rated 5 out of 10 by M.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The actual cleaning service was very good. What I didn't like was on-site estimate… he quoted me 85/chair. When the bill came it was actually 90/chair. There was a $10 fuel charge (my suggestion - factor that in your price. this is outrageous to see. I've never been overtly charged a fuel price on any service provider coming to my home). I asked for an estimate for the stairs. He said 45-50. it was actually 68. It was $4/stair and their were 17 stairs. He should have just said that upfront instead of giving me a low ball so i was more inclined to do it.
I put the cushions outside to dry in the sun (warm day) but windy and one of them blew in the pool. I had a party the next day and was very upset. Called Zeroez for help. Maybe having someone swing by and suck out the excess water. Of course i would have paid. Said no one could help me - :( If i recommend you I will be sure the say BEWARE OF LOWBALL ESTIMATIONS!

Report a concern   November 18, 2014 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks amazing and the service that I received from the technicians was awesome. Thank you for such a nice job. I look forward to having family and friends for the holidays!

Report a concern   November 18, 2014 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely. The information provided during the initial contact re calls to provide service was absolutely accurate

Report a concern   November 18, 2014 — Rated 10 out of 10 by Stacey Henderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free, fast and William is great!

Report a concern   November 18, 2014 — Rated 10 out of 10 by Leigh Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, professional, and thorough! Keith was fantastic!!

Report a concern   November 17, 2014 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were friendly and knowledgeable. Additionally, they were professional and courteous.


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