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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Could not remove food stains at dining room table without "pet stain" extra treatment.
Great service, friendly people, good work.
Efficient
With the right temperature the carpet drys very quickly. It leaves very little odor.
Prompt, professional, great price
On time - explained the process - showed the difference of before and after - tech was polite and friendly.
The cleaning was fine but a lot of bogus upcharges. For example, the appointment was for $109 for 3 rooms and a hallway, but then there was a $25 "service fee." Wasn't the $109 the fee for cleaning? What's the extra "service fee" for?
Then 2 of the 3 rooms were charged an extra $15 each for being "oversized," even though about half the carpet in each room was covered by large furniture and did not get cleaned. In other words the actual amount of carpet being cleaned in each room was easily well below 200 square feet.
And then after that, the technician asked for a tip.
So the "$109" ended up being about $178, nearly double of what was advertised.
Good job with the cleaning, but not very honest business practices. Maybe it's this particular technician. I remember him for before and he did the same thing last time.
Great service!
Tech was great. Pleasant scent. Great job
I am not happy with the appearance of my carpet it looks all matted down it’s appearance looks like it’s still dirty. My carpet was installed almost a year ago. You came highly recommended and that is why I called on your service but I am not happy with what I got!!
This is my second time using Zerorez for carpet cleaning and just as before you guys did not disappoint. John the technician was on point with everything. He did a walkthrough and explained to me what he will be doing and ask did I have any questions or concerns.
It took only one hour to clean three rooms and walk-in closet. At the end he told me about the all the orher services you guys offered. Job well done and my carpet looks great!
They are always on time, professional and do a great job. The only thing I would prefer is that they drop back a little on the upselling. I'm ok with a little education but when I say I'm good, I'm good!!
Easy to book. Good price. Good service.
Cleaned and sealed Spanish tiles and they are like new. Amazing transformation.
Great service
The carpet cleaning was thorough and the technician, John was very informative about additional services you offer!
On time
Friendly
Great results
Professional, knowledgeable, and polite technicians.
Scheduling was very quick and acceptable.
Your technician showed up in specified time range. He was friendly and went to work doing the work I had requested. He did a very good job and I was pleased with his service and my carpet and tile both look much improved.
What a fantastic job this carpet cleaning service does! Paul evaluated our carpet and did the most thorough job. Our carpet smelled great, was lifted and much cleaner for sure. Highly recommend
The carpet still looked dirty after the cleaning.
I added the $60 for additional treatment that the tech recommended but that made no difference.
I want a refund on the $60?
Had my sofa clean after my dog peed on it. It is fabulous again. Staff was great and the product great!
I forgot the representatives name but he was the best customer service I’ve received in years. Very prompt. Very detailed with his communication and analysis. Worked with us and gave us a correct amount with no surprise fees. Knowledgable to the max. Simple competence alone is so hard to come by these days so when someone is exceptional at their skills and service, i was just about ready to give him all of my money! I just checked the house a week later and he did an amazing job. I believe it was a name that started with a J. Maybe Hispanic. Completed work at 355 Armstrong Lane in Lavon TX.
I have been a customer for 20 years. The only method by which I will have my white carpets cleaned.
Everything was super smooth, the guy who came out was punctual, professional, and did a good job.
This was my first time using Zerorez. I’m renting the house that had cleaned. I have not lived in a home with carpet for a very long time therefore I have not had to deal with cleaning my carpets. I thought the carpet cleaning machines I was renting from the grocery store were doing an amazing job keeping my carpets clean and fresh, but boy was I wrong.
The technician from Zerorez was phenomenal. He explained the process to me in full detail. He explained the importance of certain procedures that I had declined to purchase and how they would make the carpet cleaning even more enjoyable. I am glad he explained the importance of the biological cleaning since I have pets in my home. I don’t think the results would have been as good without it.
All in all, this was the best carpet cleaning I have ever had. The Zerorez method is by far superior to any other carpet cleaning method I have ever utilized. I highly recommend this company and will be utilizing their services every 6 months.
Dr. Brandon D. Black, Sr.
Excellent customer service and the technicians make sure they do the best job possible!
The service was great and the technician was friendly and knowledgeable and efficient! I will definitely be using this company again!
Cleaning tech was on time
Great carpeting cleaning service and was careful with the cleaning hoses
Technician added extra services while at my house, per my request
Easy billing process
Technician helped me move some heavy furniture
Good worker