Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83383 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 29, 2024 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet process. Fast and no soap residue.

Report a concern   February 29, 2024 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have always been a good customer because of your products and technicians expertise in providing a consistent professional service.

Report a concern   February 29, 2024 — Rated 9 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You show up when scheduled do a good job and leave.

Report a concern   February 29, 2024 — Rated 10 out of 10 by Vicky Sharpsteen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had our air ducts cleaned and the service was great! Ricardo was very professional and explained what was happening and made sure everything was cleaned up afterwards. So happy I heard about Zerorez.

Report a concern   February 29, 2024 — Rated 0 out of 10 by C.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Used zerorez as part of the move out cleaning in my home I was renting. The leases said the carpets need to be professionally cleaned. When I turned the receipt to the landlord they questioned if the carpets had even been cleaned.
You can make it right by refunding me so I can find a new company that will do a good job cleaning the carpets or come out and redo the job. Either way something needs to be done. The cleaning was not very good and the carpets are in pretty good condition.

Report a concern   February 29, 2024 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Adam was very kind and empathtic to our cleaning needs. Our situation was very unusual and Adam did an excellent job!

Report a concern   February 29, 2024 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman was friendly and patient, answering my questions.

Report a concern   February 28, 2024 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and affordable price.

Report a concern   February 28, 2024 — Rated 4 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The person doing the cleaning was great and I know worked hard. Unfortunately, the tile cleaning was just not good. The grout didn't look any cleaner really. I got down on the ground with dawn power wash and a brush and was able to clean the grout myself. I would honestly like a refund for the grout cleaning and sealing.

The carpet looks much better. I will have to say the smell in my bedroom is still musty. The rest of the house smells fine.

Just not what I expected. Quite expensive for the results.

Report a concern   February 28, 2024 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and carpet looks great! Thank you!

Report a concern   February 28, 2024 — Rated 10 out of 10 by Cynthia Long Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Less chemicals, polite, conscientious and professional technician

Report a concern   February 28, 2024 — Rated 10 out of 10 by C.K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent results and customer service

Report a concern   February 28, 2024 — Rated 7 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your charges for spot cleaning is crazy! $75.00 a spot? That's a definite no! I'm not sure many people are willing to pay this! This tech did ok seemed to be in a hurry. The tech b4 this time was terrific!

Report a concern   February 28, 2024 — Rated 1 out of 10 by W.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After staining my tile with sealer during a grout cleaning, a technician returned to remedy the situation. The only remedy was to strip the tile which would result in changing the appearance compared with the same tile in the adjoining areas. We declined and now must live with the stains on our tile in the kitchen.
I would expect Zerorez to at least offer to reimburse me the cost of the initial service.

Report a concern   February 28, 2024 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job and price is right.

Report a concern   February 28, 2024 — Rated 10 out of 10 by B.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly helpful tech that cleaned out catpet.

Report a concern   February 28, 2024 — Rated 10 out of 10 by Darlin McNerney Lacour Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and service is fantastic!

Report a concern   February 27, 2024 — Rated 9 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They technician was very professional and he did an excellent job.

Report a concern   February 27, 2024 — Rated 10 out of 10 by Peggy Edge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks like it is brand new! It had cat urine all over it really bad. Buddy did his magic and I'm totally amazed at the results that he was able to accomplish. I especially like that you guys don't use any strong chemicals that would stink up my house.

I've already referred several of my friends to Zerorez! You ROCK!

P. Edge

(Go MEAN GREEN!)

Report a concern   February 27, 2024 — Rated 1 out of 10 by M.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your customer service was very poor. My rug didn’t not come within the time frame I was given and I called more than 3 times and they kept telling me that someone will contact me soon but I never received a call back. I won’t recommend Zerorez to anyobe

Report a concern   February 27, 2024 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff and my carpets look great.

Report a concern   February 27, 2024 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used befre

Report a concern   February 26, 2024 — Rated 0 out of 10 by K.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Both of my kids rooms STILL have a smell. I feel like I’m losing my mind.

Report a concern   February 26, 2024 — Rated 7 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

This cleaning was expensive.

Report a concern   February 26, 2024 — Rated 10 out of 10 by Sharon Brzescinski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there is very little dry time, no soapy residue and the tech was very knowledgeable of stains and fixes and friendly to boot.

Report a concern   February 25, 2024 — Rated 10 out of 10 by Terry Norman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, friendly, did a good job to clean our carpet

Report a concern   February 25, 2024 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results are amazing. Tech was great and explained everything throughly. A

Report a concern   February 25, 2024 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Don't use chemicals

Report a concern   February 25, 2024 — Rated 10 out of 10 by Teresa Myers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The high temperature cleaning and power of the truck mounted equipment makes drying time significantly shorter! Highest quality cleaning with zero effort and no mess or musty smell after!

Report a concern   February 25, 2024 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You did a great job! Thank you


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