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based on 84587 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quality of service and no chemicals
Price, finished product,(phone) customer service,and the professionalism and knowledge of the operator (Jesus). Where equally 100% Outstanding.
Carlos was very professional & explained how the"chemicals" are safe for everyone in the house
I requested a late afternoon slot and the technician was almost an hour late. He did call to inform me that he would be running behind, but I feel that due to his lateness the quality of service was less than I expected. I was originally told the job would take about 1.5 hours to complete well, and the total time in my home was less than 1 hour.
We will NEVER use another floor cleaning company as long as ZEROREZ stays in business. This is our second time using them. Their professionalism - quality - and price is outstanding. They are everything they advertise and more. Thanks.
Stay more true to the time I was promised and not 2 + hours lete.
Professional and provide quality work.
Loved the reminder calls and calls letting me know when they would arrive. Very courteous employee that cleaned and asked questions to make sure I was happy with the work.
My carpet looked really clean and good. The guys that cleaned my carpet were very nice and did a great job. They were very conscientious.
robert, my technician, was awesome! he was very personable, i didn't feel like some task he had to complete and check off his to-do list. he took the time to explain the process and addressed any questions i had. he made me aware of other services you offer (tile, furniture, counter-top and area rug cleaning) without HARD SELLING me! that's very important to me. I don't like being pressed into buying things I may or may not need in order to fill some company quota to increase your bottom line! i believe if your people, services and products are top-notch, then i'll be the repeat customer who tells all her friends and relatives and they'll use your services and that will significantly impact your bottom line!
for the record, my carpet was very dirty but after robert finished, it looked amazing! i will use zerorez again.
No ride or smell
Tried to call during treatment, but both technician and I were on hold over 30 minutes until a human came on line to him -- never to me. That type of communication made for a schedule that had him arriving 2 hors later than scheduled. I had to sleep in a room with wet carpet -- not too good.
Further, when I scheduled the treatment, NO ONE mentioned any discounts. I am a repeat customer, a senior citizen, and did not have any major cleaning issues in my home. Discounts were only learned about from the technician doing the cleaning. He did a thorough job, was polite, and considerate.
I like how your company is able to get most of the stains out of my carpet.
worked
We were very impressed with how clean the chairs came out.
The technician was very thorough.
The cleaning project very well -very satisfied,
Hard worker, did the job quick and correct.. He was also on time.
the carpet does not get overly wet and they are able to get into tight spots and under furniture unlike using a big machine. the carpet does not feel stiff afterwards.
The technician, Roy Alltop, was the best I've seen. Knew the product and process inside out and counseled us on the best way to clean the carpet problems we had. Carpet look and smell very clean. Great job!
everything
No use of chemicals, my carpets and tile are clean!
Easy to make the appointment. Service was on time and great quality for my $$.
Fast, efficient service. No residue left on carpet like shampoo leaves. Really like the KLTY special.
I was surprised that my bill was $200 more than quoted.
Professionalism of workers. One spot was left in the carpet. Supervisor said I would get the Estilo Gaucho Brazilian Steakhouse gift card for $50 in the mail? Hope that is true.
Excellent. So far two large spots that were left after another company's cleaning are still gone. I'm hopeful!
Professional and friendly service. Carpets turned out better than expected.
Happy with service, just felt it was more expensive than advertised, hidden fees.
The professionalism and information provided was awesome. We will always use Zerorez!
They work and do not have a fragrance or smell to them.