What our clients think of us!

Just a very clean feeling!

Travis was very professional and he took the time to thoroughly clean our carpets.
The free 100 sq ft tile cleaning was awesome. My tiles never looked this clean!
What I loved was when the carpet dried, they were soft, unlike previous cleaning services'.
Thank you.

First of all let me say that the men that you sent out were very nice and professional . I felt that the orice was too expensive for what I received . I was very pleased with the grout , but I expected that my tile would be cleaned even in the corners. After all I did pay for my tile to be cleaned . Before the men left they asked me to inspect their work . The tile floor was still wet and I assumed that it would dry clean and spot free. Instead it dried in dirty big dirty spots some next to my freshly cleaned carpet sll around the baseboards . As I mopped it up I just got s lot of black residue let on the floor from the grout. How disappointing !

1. Technician should always wear shoe covers even during initial inspection.
2. Some carpet stains were not able to be cleaned.
3. Tile cleaning was not able to remove some stains.
4. The horizontal fan was very dirt with dust/lint. It was blown all over my clean tile in the kitchen.
5. No one is answering phone at Phone number removed or Phone number removed.
6. No one has responded to my email about how I will receive the $50 Estilo Gaucho gift card.

Overall, the technician was nice and did a good job.

Thanks,
First name removed Ruben Last name removed
Email address removed

Seems like employees have not received the same training. Some techs are very thorough while others are out in 25 minutes.

carpets look and smell clean. Technician was very courteous and knew what he was doing.

Quick and professional and everything feels so clean afterwards!

It was a quick process

Carpet feels great. Technician shared some very valuable information on how to maintain carpet moving forward.

The service is very fast and the employees are alsway very friendly and professional.

The techs were great and like the philosophy of Zerorez

I've had better results with traditional steam cleaning. The quote was not accurate and some of the stains are all ready coming back up

Chemical free

I will recommend for the carpet cleaning - but not the tile cleaning.

Carpet was clean and soft with no more odor, tech was very good.

I sent in 2 very expensive authentic Persian rugs to be cleaned. One was returned just as expected. the other was returned with the Fringe broken and falling apart. Zero Rez agreed to fix/replace the fringe just like it was before the damage. Instead they replaced the fringe with cheap , nothing like the original grade of fringe used on the rug. the cheap fringe devalues the rug. I was told they would replace the fringe again, but never received a follow up to pick up the rug again and replace the fringe back to the original state. The rugs were originally promised to me by April 3rd and were not delivered until April 6th, with damage to the fringe. Lots of issues I am still trying to work out.

I'm very satisfied with the pet treatment and the general cleaning. The cleaning representative was very professional. He was prompt and completed the job in a timely manner. The dirt, stains, and odors are gone!

My carpet always looks great when they get through. It dries fast Don Anderson did a wonderful job. Very nice man. Explained everything to me.

Your service providers are so prompt and do such good work. I really trust your employees.

Treating pet spots added another $250 to the pre-agreed upon total - does anyone really think we would spend $550 to have our carpets cleaned when we had planned on $200 - $300? The $300 bill should have included pet treatments in my opinion. Also, we were supposed to get a gift certificate to a steak house in Dallas but did not get one.

Eco friendly

First trip visit carpets cleaned and no
discount given plus tile not cleaned and no restaurant voucher given.

This Saturday tiled cleaned in our master bath and finish was stripped off the tile floor. Husband spent all Sunday refinishing the tile floor.

No restaurant voucher was left.Maybe that is in the mail?

Asked about a quote for hard wood floor cleaning and tile in the kitchen. Respond was 1.25 per square foot for tile and said another tech would have to give us a quote for hardwood floors.

The technician was very courteous. The work was very thorough. I haven't seen my carpet and tiles look so clean for a long time.

Good cleaning job. When tile/grout were not cleaned properly, they came back and did it again with no extra charge. The second time was a much better job.

Great job very happy

Kyle Rogers did an outstanding job on getting our carpets cleaned, especially against the baseboards and where our dogs had tracked in mud. He was pleasant and we would definitely request him again.

Always a consistently excellent product and experience

dries quickly, no shampoo residue, no perfumed smell

The prompt service, awesome communication, and thorough treatments given our carpet.

The technician was very good