What our clients think of us!

Carpet has a fresh and super soft feel to it. Also, our rep did an outstanding job!

Price was higher than I thought. I was told I would get a small piece of time cleaned for free with the Starlene Stringer special and it didn't happen

It is a natural way to clean your carpet as well as refreshing.

I was not provided the quote within the afternoon as I was promised by the technician. When I called the office 3 days later to ask for the quote, it was 3 x the amount that the tech had quoted me on site. I made multiple attempts to talk to the person who emailed me the quote, but they could never get her on the phone. When she did return my call, she did not call the number I left for her to call me, she called the number in my account which was not the office location I was working at that day. Very unprofessional, and the service was never even done. I cannot imagine scheduling an appointment. The service tech that came out was very nice, but nothing that he promised me regarding the price ever happened.

Technician seemed to be in a rush and he forgot to include my fiber protection.

Timely, effective, professional, less chemicals.

I like that Zerorez uses no chemicals. I also appreciate the thoroughness and friendliness of your technicians.

Zerorez is always prompt and thorough. And, the cost is reasonable.

clean carpet

I felt like the technician took his time to clean everything right. This is a rental and after he left it smelled fresh and clean!

I had an excellent service gentleman and the product was eco-friendly

Quickly done

Serviceman was extremely nice and courteous...
The treatment did not leave a smell.

Called to have tech return to redo bathroom tile. Came out on the 15th and determined they could not remove spots. My husband was home when they came and didn't ask why the tile could not be stripped, cleaned and re-sealed. Your representative said he would talk with his supervisor and someone would call later in the day or the following day. No one has called or attempted to contact either my husband or I at any of our numbers. The spots that appeared on the tile looked like an imprint of a tennis shoe. I was at work the day the work was done so I didn't see the bathroom until evening. My husband doesn't own tennis shoes so I have no idea where these spots came from. I don't know this is what happened but this is the best way I can describe this. I would very much appreciate someone calling me to discuss this. I can be reached during business hours at Phone number removed.
Also we were promised a 10% discount which was not given originally when we scheduled service. This refund has not been received either. I am very disappointed in the way you have "handled" this situation.
Nancy Last name removed, 6047 Weymouth Drive, Dallas 75252

I have used Zerorez several times in the past. I had SIGNIFICANT issues in getting the appointment scheduled, time resolved... This time, it was seamless. I can't believe how much service improved. But I had such horrible problems before that the verdict is still out.

The technicians have never been the problem. They have consistently been excellent and I like the process so much better than other companies that I was willing to put up with a lot of nonsense.

Previously I recommended Zerorez to others and always provided a warning about the horrible customer service. Hopefully I won't have to do that in the future. Nice job making HUGE improvements--keep that up--great customer service, a great product, and great technicians--now you got it!!

Please stick to your word when I first called and had a promotion for $50 Brazillian Steak coupon, which also included 15% which customer agent said I was over charged per her records.
I may go elsewhere next time.

Was very happy with tile cleaning.

The Gentlemen were very friendly and explained everything what they were doing.

carpets look and smell clean

Pet friendly

Excellent carpet cleaning.

I like your customer service technicians, they are knowledgeable, friendly and courteous
Your back office personnel needs work

Honesty. Consciounsous work

very clean and professional

Nothing specific. I usually don't give a perfect score to any one. I was happy with your service

Do a good job cleaning, and willing to return if spots reappear.

The carpet is clean and the service was totally fine.

First of all, our appointment was supposed to be "after noon." I received the first call of the day at 1:45 p.m. to let me know that the service technician would not arrive at my house until 4:30-5:30. This was a Saturday. I have used your service in the past with a relatively good experience so I was willing to wait. I rearranged my schedule in order to do so. At 4:45, I was given a call stating that the technician would not arrive at my house until 6:00 p.m. I told them that I would need to run a quick errand but would be back by 6:15 p.m. We both agreed upon the 6:15 time. At 6:05 p.m., I received yet another call stating that the service technician would not be at my house until 6:35 p.m. He arrived around 6:50 p.m. By this time it was nearing dark and I was at home alone with my young daughter. When the technician arrived he appeared to be under the influence and he smelled terribly of cigarette smoke. He repeatedly asked me to walk over wet carpet to show me a stain that could not be removed or to try to sell me an additional service. I was called to every single room that he was cleaning in order for him to do this. Upon his arrival, he wore booties into my house. However, after he went outside to his van the first time, he never again wore them in the house. He tracked his footprints all over my very recently cleaned wood floors. In and out he went and never replaced the booties. About midway through the cleaning process, a downpour of rain came outside and did not stop while he was at my house. The front door was propped open to allow for the large, blue hose to come in to the house from the van. Meanwhile, rain was coming in on my wood floors. I found a towel and covered the wood. No attempt nor comment was made on his part to correct or help the situation. After he finished cleaning the master bathroom tile, he brought a big, metal machine through the house which was literally draining water as he went. (all over wood floors and my wool rug) I cleaned this up with a towel as well. The technician kept coming back and forth from the van into the house from the rain without the booties on. Each time he did this, I cleaned the floors again hoping that he would finally remember to use the booties. He never did. At one point, he noticed me cleaning and he told me he would do it. When? Water sitting on wood floors is NOT good. Especially the amount of water that was left by the large machine. The technician was finished cleaning at approximately 8:15 p.m. He left STANDING WATER on my tile floors and a LOT of it. So much that when my husband returned home from out of town the NEXT DAY at 12:30 p.m. there were STILL PUDDLES of standing water all around the toilet. My husband was not please and mentioned it to me. I had not been back in the bathroom the next day as I was avoiding the area as much as possible. This technician could not have known what he was doing. In addition, it seemed as though residue was left all over my carpets on the stairs and upstairs as they now have a "crunchy" feeling when you walk on them. This was NOT my experience the last time I had my carpets cleaned by your company. In fact, I have not had another company come back to clean since zerorez came out about a year ago. All of this was caused by something the technician did when he was at my house on Saturday evening.

My carpets are so clean when you guys finish I feel like sleeping on the floor.

The technician that came out was very knowledgeable about the product and the cleaning process. My travertine floors in the entry way looked brand new after the cleaning! The carpet looks great as well - very pleased!