What our clients think of us!

Gets stains out of carpet. However, I find it strange that the technician can give you a "better deal" than the person you talk to when setting up the appointment. The free tile cleaning is basically just wetting your tile. I had water based paint on a coupled of areas that should have come up without any problem but they didn't and I was told I would have to pay extra. I didn't pay extra of course and was easily able to wipe it off without much effort. I was also told that all of the stain protector basically was taken off of my carpet with the cleaning and was trying to be encouraged to pay more for stain protection. My thought is not to use a company that strips your carpet of stain protection. The first experience was much better than this one. Probably will think hard before using again.

I have learned (the hard way) to insist on the first appointment of the morning. You do not have a good handle on how long each appointment will take. Last time (before this appointment) I took the entire morning off from work. I was assured I was the second appointment of the day and you would arrive between 10 am and 1 pm. I went back to work at 1 pm and got your call at 1:30 pm. Super frustrating.

Although we are having Zerorez come back for a second cleaning, we still love the fact that you clean with empowered water!

Good and clean carpet.

Very efficient technician.

Your service is considerably more expensive than other similar services. Your advertised promise about the patented technology restoring carpets to "like new" condition falls short of reality. Stained (coffee stains)and high traffic areas, still not as clean / restored to "like new condition" as advertised /expected. Previous traditional treatments with steam and other chemicals applied to these areas delivered better results. This said, your crew was professional and dedicated in doing their best to clean our carpets.

I made two phone calls requesting to speak with a manager after my last service. I was promised both times I would get a call and did not get one. I refuse to do business with a company that exhibits such poor customer service.

Friendly, on time, good results

I feel your services are too high for the end results. I was charged and extra $60 per room to get my carpets treated for pet stains. Two of the rooms had minor staining so your charges are way too excessive in my opinion. In the end, the stains did not come out. For the amount of money I paid, I expected to see better results than the previous company I had hired. The results are the same between zerorez and a regular carpet cleaning company. I was willing to pay extra to see better results as I will be putting our home on the market very soon. In the end I was really disappointed in the results. I could have just paid half the price and gotten the same results. For this reason, I cannot highly recommend zerorez.

Prompt professional, courteous service tech. No soap residue.

My carpets are clean and bright. No soapy after smell. I would use Zerorez again.

I am unhappy that I wasn't told about any specials when I called.

They really get the spots out and there are no chemicals

I liked the way my carpets looked when finished. The service professional was very good.

Robert was fantastic and we will definitely ask for him by name in the future.

Friendly and knowledgeable technicians and the carpets always look great when finished.

no soap in the cleaning process

The technician was passionate about the product and seemed happy to be able to clean our floors and make us happy

Timely,professional, excellent results

Ask for the 1st Saturday that the 1st appointment for that day and time was available.

I got the Saturday. The person showed up at 12:30 p.m.?

Miguel and Austin did a wonderful job on our home. They were very up front and honest about our carpet and upholstery situation and they stayed until the job was done. They were very respectful of our home while they were here.

professional workers

Clean, quick, professional service.

Great service! I really liked how the service technician did his very best to tell me what things cost so that I could make the best decision without being surprised by a bill as he packed his equipment up. I will definitely use Zerorez again!

Environmental friendly.

No chemicals, nice service

Don Anderson was my Tech. He and his sidekick. I will request them for each and every time I schedule an appointment. They were professional, very personable and extremely concerned for my concerns regarding how the service was, how the carpets looked when completed, etc. Don is my man for when I need the job done. I would; however, like to say that when comparing prices with the other major carpet cleaning companies (ie: Dalworth, Stanley Steemer) that I found the pricing to be much higher. I do know the technology of Zerorez is amazing and so far has produced excellent results, but just from a consumer standpoint, you guys are really expensive in comparison. Other than that factor, my carpets look awesome. The pet smell is diminished greatly and I had a SUPER team at my home! I would definitely recommend Zerorez to any and all of my friends............but with a headsup that it is a bit pricey. I do adore the fact that my carpet does not have that "crispy" feel under my bare feet as it has in previous cleanings with other companies! THAT is awesome! Thanks for great people and great service!

Fast service and removed stains in the carpet that I didn't think would come out.

Excellent work!

Competitive pricing, prompt and courteous service, along with very clean carpets. Love that there are no chemicals to potentially harm my family.

Company communicated that arrival time well; the cleaning person explained the services well. explained exactly what would be done and the cost.