Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85031 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 17, 2015 — Rated 10 out of 10 by Debra Fredette Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It smelled good. Gentlemen were very friendly and efficient

Report a concern   May 17, 2015 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue. This was the best cleaning I have ever experienced, even though they all have been satisfactory. The technician really took his time and wanted it done correctly. He is an asset to your company.

Report a concern   May 17, 2015 — Rated 10 out of 10 by D.D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great.

Report a concern   May 17, 2015 — Rated 10 out of 10 by A.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was thorough and professional.

Report a concern   May 17, 2015 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet now looks as good as new. Our Technician, Robert Ochoa, was fantastic. He was professional, efficient and very helpful.

Report a concern   May 17, 2015 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

green friendly

Report a concern   May 17, 2015 — Rated 5 out of 10 by N.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not leaning rug well.

Report a concern   May 17, 2015 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

steam clean

Report a concern   May 17, 2015 — Rated 6 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I ended up getting all my tile cleaned and a pet treatment and it was very expensive.. Over $500 for just a 2300 sq ft house. Most people can't afford something so expensive.

Report a concern   May 17, 2015 — Rated 5 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The process did not whiten the grout in all places like I had hope. For the cost I was hoping there would be better results.

Report a concern   May 17, 2015 — Rated 8 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have more flexibility on special pricing when the home doesn't have as many carpeted rooms. Our services took less time than a 4 room, 100 Sq ft of tile job, but cost more.

Report a concern   May 17, 2015 — Rated 9 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soapy residue in my carpets therefore they stay looking cleaner longer. Very little moisture in the carpet after the service is complete.

Report a concern   May 17, 2015 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that Zerorez does not use anything but water to clean the carpets. I also like how thoroughly the carpets were cleaned.

Report a concern   May 17, 2015 — Rated 10 out of 10 by Teena Noel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals,dries fastalso like the equipment the requests the carpet.

Report a concern   May 16, 2015 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great.

Report a concern   May 16, 2015 — Rated 10 out of 10 by Robert Mione Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Lots of interface prior to the appointment. Real pros came to do the work. They were excellent in every way.

Report a concern   May 16, 2015 — Rated 6 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The scheduling was the main issue. I was assigned to be the "2nd" appointment of the day but as of 1:30 I still wasn't sure when the tech would be at my home. I had to be available almost all day and then had to reschedule for the next day. I was scheduled again for the 2nd appointment of the day and it was after noon before the tech finally arrived. He did an excellent job and I was satisfied with his work. You just need to do a better job of scheduling and not expect customers to wait around all day. Anything more than a 2 hour window for the appointment is unacceptable.

Report a concern   May 16, 2015 — Rated 9 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Removed stains . Takes a long time to dry though, more than 20 hours in some rooms

Report a concern   May 16, 2015 — Rated 5 out of 10 by E.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

4 hours later than projected. Ruined an anniversary night. Tech was exceptional but the timing RUINED an evening.

Report a concern   May 16, 2015 — Rated 10 out of 10 by W.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick carpet clean, great customer service, earlier thAn expected arrival, carpet looks great

Report a concern   May 16, 2015 — Rated 8 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

My service man was awesome. Very professional and knowledgeable about his products. I was disappointed that after drying the carpet still has a urine smell.

Report a concern   May 16, 2015 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gets things clean.

Report a concern   May 16, 2015 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning. You got stains I didn't think would come out.

Report a concern   May 16, 2015 — Rated 10 out of 10 by William Harrison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have tried other carpet services and was disappointed with their results. I have a dog with very oily fur and Zerorez was able to remove all the dirty oil. Thanks

Report a concern   May 16, 2015 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My 20 year old carpet looks brand new. I hated to walk on it afterwards. Service was well done and technician was very courteous.

Report a concern   May 16, 2015 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job. Worked very hard to get it right. Had to come back the next day due to a broken hose, so he cleaned some extra tile for me.

Report a concern   May 16, 2015 — Rated 10 out of 10 by Bethany Seymour Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's a great clean, but it's also the people you hire that make a difference. We have dogs, so we've had 6 or 7 cleanings from Zerorez and have yet to meet someone who was nice, extra helpful, and willing to go the extra mile to make sure we were happy. Not to mention they get our carpets super clean!

Report a concern   May 16, 2015 — Rated 6 out of 10 by B.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Twice I have used your service, both times the carpet looks great wet, but when it dries some of the stains are still there. Also twice the service tech tried to charge more than what is quoted over the phone. The promo for a gift card to the steak house,,BOTH TIMES the tech left without giving it to me.

Report a concern   May 16, 2015 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was amazed at the results! You're the only company who left my carpets looking new again.

Report a concern   May 16, 2015 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how clean and fresh it makes the carpet and tile. The service men were very polite and professional.


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