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based on 85029 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough and the best carpet clean I have ever had
The results of your service.
William was wonderful. Hardworking & explained what he was doing.
No chemicals or soaps! Carpets stay clean a lot longer.
That it didn't smell after cleaning the carpet
the whole experience, excellent technician who's patient and tried as much as he could to remove the stains on the carpet
Your technician was very professional and did a very thorough job. I had unfortunately used an over the counter product that caused my dog to have a very strong allergic reaction. He was in pain also. After the technician finished, I waited until the next morning to introduce ourselves back into the environment. His blisters have almost completely healed in this minimum of three days. It is amazing to me that my dog is healing so quickly.
Claims to be natural and no residue. Young man was very pleasant and professional.
You were very accommodating with our time schedule, showing up on time, worked quickly and so far the spots have not re-appeared. However, I was bothered that the floor was so wet after leaving, it took the remainder of that day, the next and into Monday for it to feel dry. We thought some fans were going to be used. Also, eventhough your techs had seen and measured the areas, there still was not enough hose to hook into the truck and reach the entire areas. Someone was to bring additional hose, but did not make it and they had to enter through the front of the building instead, which is what I preferred not to do. The guys made it work and was done in no time. Overall it was a good experience. THanks
Very good job. Done quickly and neatly. I did not get the 100 sq ft of tile cleaning I was supposed to, but the carpet cleaning was good.
Paige
I was very disappointed with your service and your charge. My carpets looked worse after the initial cleaning. I had stains that increased in appearance after your cleaning and my high traffic areas were smeared all over the carpet. I called your company after your initial cleaning to wait for an hour to get someone on the phone. Your answering machine was full. So I listened to your commercials for an hour. Needless to say you did not make me happy nor did you clear my carpet as I anticipated. You charge is way to high for the service you provided. The $789.00 would have gone a long ways on purchasing new carpet. I had my carpet cleaned on Friday morning and it was wet until Monday. I can not tell you how disappointing and inconvenient that was. I felt that your employee was rushed to get to his next job so it would not be assigned to another person. I took pictures of my carpet after cleaning and will be glad to share them with my friends should they attempt to use your services.
1. Our carpets didn't dry for almost 36 hours. Was disappointed because when I asked the gentleman who performed the work he mentioned 5 - 6 hours, however it was definitely a lot longer than that.
2. Although I paid extra for the pet stain treatment, I'm not completely satisfied with the results. While it did do a fairly good job removing some stains it didn't remove all of them. Some of the stains still smelled after the carpets were done drying. I expected at least the pet smell to be gone.
3. The smell of the carpets while they were drying was terrible. I'm surprised that there isn't a part of the process that includes deodorizing. It was a terrible smell that I had to live with the entire time it took the carpet to dry.
Zerorez has always done a wonderful job on our carpets. Professional techs, that strive to do an excellent job.
No residue
Our tech was very professional, had a great attitude, and was very helpful in answering my questions.
The final results on the carpet.
Job was thorough. Friendly and informative.
Doesn't smell like chemicals.
there are still noticeable spots in the carpet that I only had for 3 years.
No chemicals, friendly technicians, clean carpets!
Floor was left wet,took hours to dry. Stains did not come out. Over priced hallway cleaning.
I love that your products are green and are not harmful to pets!
Stain removal
That it leaves no residue.
They are green.
No harsh chemical smells, technicians arrived on schedule and were very polite, knowledgable, and efficient.
My carpet is stricked in my living room. I think they should have taken more time.
Cleanliness, ease of scheduling appt, quick turn around
Cleaner did an outstanding job and the carpets look great
no chemical smells