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based on 84587 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the stains came out even the usual wear and tear. I had a big food stain that usually stains but it came out looking new.
The $30 pet treatment (that was added at technician's recommendation) didn't remove the pet odor as promised
I had used the cleaners a year ago and was very pleased. However, this year the carpet seemed to be much wetter after the process was finished. I questioned Austin and he said
no, it would be dry in 6 or 7 hours. My socks were soaking after entering the room to observe his work. The next day after all ceiling fans,and three table fans it was still wet in places. I do not know if it was because it was a humid/rainy day or more moisture could have been removed. Finally around noon the following day I consider it dry. Also the clothes in my closet felt damp for the next day. It does appear to be clean, thankfully.
Far more expensive than I expected.
Good workmanship by the technician - quality job.
On time.
the house smelled wonderful
Carpet smells and feels clean afterwards.
No soap, less water left behind, professionalism of employee, quickness
The second Technician D'Carlos was very nice and tried very hard to make things right from the first visit but I just feel disappointed from what I heard on KLTY compared to the experience I had. My carpet is white berber and feel they are getting it to wet or something because from the second visit my room is better but the second room is worse-side of the bed now is worse, turning brown and the stain has spread after cleaning. I would like D'Carlos to come out again for the second room to try and fix brown spot that spread. It was one stain about the size of a small show box and is now half way down the side of the bed. Thank you
The technician bent over backward to ensure he did the best possible job on a VERY dirty carpet. I am also very happy not to have a crunchy residue feeling on the clean carpet.Great job!
Most of the spots came out but new ones were created during the cleaning process. I have called and Zerorez is coming back to re-do the spots. They were very accommodating so we shall see.
Prompt, excellent job, courteous
Great service. First timing using the product so no rating yet.
The carpet feel so clean.
When I scheduled appt I requested as early as possible. I have a baby that takes a nap at 1. Was told they could not guarantee first stop, but it would be noted. I was told a window of 8:30am-1:00pm. I was called on Saturday and told 11am. On Tuesday morning, I was called at 10am and told it would still be 11am. At 12:35 I was finally called again and told it would still be 45 minutes! Finally at 1:20, a technician finally showed up. I had NO problems with technician. He was very good.
the stains came up, and the house smells wonderful!!
Safe products. The guy who cleaned out carpet did a great job!
Floors came out clean.
Did a great job removing stains and dried quickly.
I paid extra to neutralize the odor that was coming from the carpet. It is definitely better, but as the carpet dried, the smell got stronger. When I saw the receipt that was sent electronically, I see there was no guarantee regarding the odor removal.
The gentleman who came and did our carpets was very polite, professional and very thorough. He did such a great job! Will definitely use this company again.
the way that they clean
The carpet dried quickly. Technician was professional and explained course of treatment very well. He was courteous and considerate of my home when bringing in equipment.
Have technician arrive on time
This is the second time I have used Zerorez. The carpet cleaning is fine but the tile cleaning is horrible. I had to mop and clean the floor afterwards because of all of the streaking and spotting.
Friendly, fair services that are safe for our pets and the environment.
I have areas that have turned yellow on my carpets.
Your hot water system, the carpets don't get too wet or smelly and the technicians are always friendly and professional.
Friendly, on time, only recommended services needed, not pushy, and did a great job!!
The techs arrived between 6:15 and 6:30. I was originally quoted 4pm. Then I was told they would be 30 minutes late. An hour later.....
The spots on two of the chairs remain. Very expensive treatment with unimpressive results.