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based on 85028 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt did an excellent job of cleaning my carpet. He was very friendly, courteous, helpful and professional. It is easy to recommend your service when you have such excellent employees that do such excellent work. Thank you.
It works very well. There was no chemical smell and the service was timely.
It's the quality and commitment of your technicians. I've been using Zerorez for over 10 years and we have found that Darwin Harrison to be the most effective and detail oriented tech yet. He is very customer service as seen in his professional demeanor and outstanding cleaning results.
Zerorez has much more powerful/effective equipment and they don't use soap.
Was told drying time would be 4-5 hours. Took 12 hours. Did not place blocks under furniture legs when moving downstairs furniture. Furniture legs have left brown marks on wet carpet.
Friendly service man and did an AWESOME job with our carpet!
My service tech guy was phenomenal! Very pleasant, extremely knowledgeable, did an excellent job. All I heard from reviews on KLUV, Jody Dean's griup, was exactly the service I got. I am extremely pleased and wii certainly tell people I know to use Zeroez and I will be a customer forever. I also love how things smell!
Everything
The dirt doesn't come back in a couple of weeks and it is environmentally friendly.
The service was great. William performed a miracle on my carpet in less than 2 hours
professionalism and the ending results. Mark L. Lucas, Lake Dallas, TX
The results
Even though I removed the lamps, picture frames and various other things from the top of he tables, no furniture was removed. He did a good job in cleaning the open area of the room but went outside of everything else. I had to ask him to remove two Lazy Boy chairs to clean underneath them, which he did, and then put the chairs back on the damp carpet. He did move the straight back chairs in the dining room but not much else. In other words, he cleaned around the furniture rather than removed it. We are in our 80's and have difficulty moving furniture. He did well cleaning the carpet where there was no furniture.
Pet odor in carpet
No toxic chemicals are used, no products are used that attract 'traffic lanes' after the cleaning, it it quick, effective, the carpet dries quickly, and the service technician was friendly, professional, and was very knowledgeable about the cleaning process and the products and cleaning system used. I will never use a different carpet cleaning service after experiencing Zerorez!
I would like to recognize your service technician Ceaser. His professionalism and more importantly his ATTITUDE" are what I as a customer was impressed with. This employee should be recognized by his management staff and peers for the outstanding job he performed while at my residence. Great Job!
My dining room carpet has bunched up in areas where spots were cleaned. The end of day two of letting it dry and it still looks bad and may have to replace carpet. Living room where a big spot was cleaned was excellent so would only recommend your service with someone having the same experience I have had.
Phyllis Last name removed
no chemicals and good customer service
Dez arrived on time, and was very friendly. The carpeting was really wet, but dried by the next day.
No residue! Awsome results. Travis was the best tech.
That you do not use carpet shampoo.
The pet stain remover was incredible. I like that the carpets are more than clean, they are sanitized.
Zerorez men were prompt, efficient, taking extra care to remove spots and clean up after they were finished. Excellent job!
They do the work quickly and the carpet dries fast. The reps were very friendly too!
How clean my carpet was
Everything looks so clean and fresh.
The serviceman was knowledgable and very friendly. The carpets turned out great!
The billing was completely messed up. Had to call three times to finally get straightened out. The cleaner was late for the appointment and sat in his van for another 40 minutes before coming to the door. He was odd like he was on something and treated us like a real jerk. The cleaning was ok but the carpet was sopping wet when he left. He had the correct billing info but treed to hold us up for more money. Was glad when he finally left the house. Was very creepy.
Be sure when scheduling appointments, you give customer correct time
My carpets look fantastic. The technician took special care to work on the problem areas on my carpets. I am very pleased with the final results.