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based on 85025 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks worse than before you came. I have large soiled areas. I used some Pet Woolite and removed some of the dirty spots, but there are too many dirty spots. I almost cleaned with my own cleaning machine, but my friends told me that I needed to let you guys know. FYI the technician was very friendly and professional. Maybe he was new.
They are great and the people are nice
always a good job and ok for the animals.
The service person was great Ricardo. However the smell of chlorine in my home was very prominent, my carpets are still damp even though I have had ac on at 70 since yesterday eve and the landing are looks worse than it did before treatment with more dark or stained areas than before treatment. Very disappointed in quality but not the service person.
The carpets look great, there were a lot of stains that are gone. Communication to set the appointment time and confirm and let me know that Derrick was on the way was very much appreciated. Derrick was courteous and did a very nice job.
Very friendly and professional service technician. Carpets were cleaner that I expected (they were VERY dirty!).
no chemicals and my carpets are very clean
The floors looked and smelled brand new
The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.
The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.
The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.
Timing - our technician was two hours late.
The pattern stains that the young guy said he could get out were back in several days. The rest of the carpet was very good but I really wanted the pattern stains to go away.
Zero rez!
BUT ... there was a chlorine odor/Clorox ordor that remained for several days afterwards.
Service was completed within a reasonable length of time The carpets look really good considering they had not been cleaned since I put the carpet in 15 years ago. The technician was very efficient and professional.
It is fast a leaves a clean refreshing smell.
We would have chosen Zerorez regardless of the price, but I wish that the company would provide a schedule of prices for each service several days before starting the service.
We paid $ 99 for the 4 room cleaning basic service, and an additional $ 60 per room for special cleaning to remove dog urine. The cleaner used an ultraviolet light to show me the spots and spray areas in the rug of which I was totally unaware.
The total charge with 8.25 percent sales tax was $ 404.85. I am okay with this, I agreed to pay the charges from my personal savings account. The carpets look far better than before. BUT, my wife keeps reminding me over and over and over and over about the extra charges.
I think that the next time it comes to cleaning the carpets, I will call a flooring company to get the cost of installing laminate flooring after removing the carpet.
I will be able to avoid future reminders from my wife about the difference in price between the original cost and having to make an instant decision about whether or not to pay for the special cleaning. I think that it was necessary, but my wife is upset with me.
With laminate flooring, I can avoid carpet cleaning forever.
Great service, awesome technicians. They are all courteous and thorough
Quick and easy. And my house smelled great after!
Were unable to remove traffic pattern stains & carpet less than 1 year old. Also, carpet very wet after he steam cleaned. Limitations of your equipment I guess.
Carpets were not very clean upon completion of service. We were pleased with the tile cleaning portion of our service, however we didn't feel that our service technician spent much time at all trying to clean stains out of the carpets.
The Technician’s knowledge and explanation of the cleaning service.
The technician was great....very knowledgeable, pleasant .
I like how clean they get the carpets without using chemicals!
I am always impressed at how good my 17 year old carpet looks after cleaning and am impressed with the rep who does the cleaning. Always a nice person!!
Came when they said they would, technician was pleasant and efficient
That it dries quickly and leaves no residue
I liked how friendly and professional Ricardo was. He worked hard to get rid of some stubborn stains. My carpets looked great when he was finished.
The technician was friendly and appeared to know what he was doing. Got a lot of cat hair out of the carpet. ButI paid significantly more than originally estimated because I was informed that for Zerorez "to stand behind your work", the additional treatment was needed to deal with the pet stains in my carpet. I said okay. As the carpet dried, the stains returned. So, I feel strongly that I was misled into paying several hundred dollars more for you to get the stains out and "stand behind your work" (a quote from your representative) when you did nothing to get the stains out and will probably not stand behind your work. Again I understood your representative to say that if I didn't pay the extra money for the extra treatment, you could not get the stains out. This was my 3rd time using Zerorez and it will be the last. I was misled. I can spend less and get a better result with another company. I suggest you change your advertising regarding dealing with pet stains because your statements are misleading at best. How can you "make things right", have a senior technician come to my home and take care of the stains-- a service for which I have already paid dearly.
The dispatcher "Letty" was rude. I explained to her my appointment had been rescheduled for between 9-11 on Friday 6/19.. I confirmed this appointment twice with the customer service department only to be told on Thursday 6/18 that my appointment was between 4-6 on Friday. When Letty explained to me the only appointment time her system showed was the evening appointment, I stated I had an email confirmation for the morning appointment and I could forward it to her to so I could keep the morning appointment. She replied back it wouldn't help, the appointment time is 4-6. Considering I took the day off to have the carpets cleaned in the morning so my family and I weren't displaced all evening, well that's exactly what happened. The tech was very nice and informative, however showed up closer to 5 and was here until almost 9. I never thought I would lose a whole day of my life to have my carpets cleaned.