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based on 84585 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That they actually pull the dirt and allergens up out of the carpet and upholstery as opposed to just moving it around.
availability
quickness to complete cleaning
info/ how to that is shared by technicians
Technician very polite and explained processes to occur. Very helpful.
Old carpet looks much better now. No lingering odor from the cleaning versus some other companies who apply some type of perfuming agent. Old stains mostly removed.
Service personnel do an excellent job.
It smells so very clean
No chemicals used to clean that make your carpet stiff.
No residue on the carpet.
Product is wonderful. Short drying time and soft fluffy clean carpets. The only way I know of to completely remove pet stains. Mr. Jason Watts is a way above-average technician; courteous, efficient and a pleasant manner. Thank you so much.
professional and good pricing
The quality of your cleaning process.
Helpfulness of your technicians.
No chemicals
Very professional and VERY clean!!!
Job well done
Quick, considerate, efficient. Love the roller thingy that shows me what's in my carpet!
The service tech was very nice and through.
They explained everything, they were professional, and they did what they got the stain out.
Professional, courteous technicians. Efficient and thoughtful work practices i..e..protected walls & hardwood floors while working.
The serviceman was professional, caring and completely unintrusive.
No odor and the carpets look great.
Be on time.. You all were scheduled to arrive between 4 and 5, but it was close to 7:30 before he arrived.
No residue, chemicals
I thought your technician was very knowledgeable and helpful. He was able to give me some ideas on what I can do to keep my carpet clean longer in the future.
He also explained to me that zerorez charges the water so it can draw out more dirt from my carpets.
It has been about 3 weeks now and my carpets are still as clean as they were when Tomy cleaned them. It must be Magic, because there are 7 in our family + a dog!
(With any other carpet cleaning service my carpets have spots appear in the same location after about a week)
The carpet is left looking and feeling clean. The reps are usually professional and thorough in the performance of their duty.
The fact that Darrell (I believe that was his name) came and made my carpets look clean again! You could tell he took pride in the work he did. And this time it was done correctly. The people who do the work almost speak more volume then the product.
give better time windows for service tech to come out. the tech seemed not willing to start cleaning until he got paid.
Wonderful people, very nice and respectful. Carpets look amazing
Pro: No chemicals. Explanation of process for animal issues.
Con: Very Expensive, if you purchase the services for animal stains.
The crew that came out were extremely nice and friendly. But our tile floors had a bad residue on them after cleaning that was very visible..which is bad coming from a company named "zero rez".For the price that we paid, we shouldn't have had to do any additional cleaning.
Service maqn was on time, did a great job then out of here!
the employees and the great job
very good results and the carpet has stayed clean