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based on 84585 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Seem to keep the carpet clean longer.
This is my first time to use your services. The young man that came to my home was very pleasant, friendly and explained what and why he was doing something. He was very efficient and down to business. The carpet for being 15 yrs old looks great.
Other than the vacuum track marks, I can't tell my carpet has been cleaned. Please send a technician back out. Additionally, my Saturday afternoon appointment was confirmed yet it was Monday evening until a technician arrived. I am a return customer and am extremely disappointed all around
The service tech was wonderful. Traffic made him late, but he got here and got the job done in plenty of time.
Quick, thorough and got the carpet looking great
Service was excellent carpets look great.
Your technician was so professional and accommodating. The carpets look great.
was able to remove stains that other companies didn't do a good job.
Charged more than was quoted by 300%. Didn't apply the topical solution. Came a 2nd time to apply topical solution. After a week the floors looked as bad as they did prior to your service & the smell still resides as bad as ever. So I'm $384 dollars (for ONE room) poorer and still have the exact same problem as I had prior to hiring the likes of you.
Clean, fast drying, effective.
the technician, Dale, was very professional, even on a day, when he was the only one on call because of the recent storms...my appointment was supposed to be from 11 to 1 and he arrived after 2, and again, went about his business...My only question is that when I made the appointment over the phone I mentioned the 105-3 the Fan special, but it wasn't brought up when I paid my bill ($119.07)...that special was supposed to include 20 percent off in the month of May and a $50 dollar certificate for a local restaurant...no mention of any of that...I'm very happy, however, with the clean carpet in my living, sun room and bedroom....Roger Emrich...
There were still stains in my carpet. My understanding was that these were the first thing that would be removed and if they could not be, then I would not be charged - that is per the advertising provided by Zerorez and as stated on your website. That did not happen. Stains were not fully removed yet I was still charged in full. The rep however worked hard and was personable - I have nothing against him - he did what he could.
They work on dog messes of all kinds. We foster greyhounds. Many are fresh off the track so we are housebreaking them. Some learn faster then others. We also take seniors which often have health issues. Zerorez does a great job no matter what we throw at you!
Please make sure that your techs are using ALL the tools of the trade to ensure customers have a clean carpet! Had the first tech used the tool that gets underneath the carpet...there would have been no redo necessary. Tech 2 came out...assessed the task and got right down to business! It was obvious that tech 2 knew what he was doing! I think his name was J.L. Next time I use your service I will be requesting him. The carpet looks 100 percent cleaner and it feels cleaner too! Thank you tech 2, pardon me if I forgot your name. This is the type of service I've come to expect from Zero Rez. GREAT JOB!
Quoting a high price to clean a rug, then the tech calling in to get it for 50% off. Glad to get the discount, but felt like it was a waste of his and my time.
No chemical smell after they left, worked extra hard to do the best they could with the pets staining they had to work with, definitely a challenge. They were there earlier than scheduled and kept me updated through the job.
Great service, prompt technician, good value!
Robert was an excellent tech that went through every step with me and was super patient and took his time to make it exactly the way I wanted it.
They did a great job and my carpets look brand new!
Tech was very professional and explained different options that we could have done and did a great job.
enviormentally good!
The result is very good an the tech. was delightful. I will use your company again. This was my third time to have Zerorez clean my carpets.
Its does not smell or make the house smell like chemicials
My daughter moved into a new house and there were numerous different types of stains on all the carpets. We had serious doubts that these would ever come out. Zerorez was recommended to us by my brother in law. The products that were used in my daughter's carpet cleaning removed each and every stain to our surprise. Our carpet technician was Dominick Finley and he was awesome! He worked very hard in removing ALL of the stains in the carpet and was meticulous! I will call and schedule an appointment to have my own done in the future!
tech was very polite and professional. Carpets looked great and were cleaned in a short amount of time.
Top-notch cleaning, our tile looked brand new! Also, your service rep was very professional and personable and did a GREAT JOB!
We have a 3 year-old, a cat, and a dog, so I appreciate that the cleaning process is safe and a more natural, green method. I also think that the pricing (we received the deal from the radio ad) was great for the amount of square feet that was cleaned. Having a 3 year-old who eats, drinks juice, and plays with markers and Play-Doh on our carpet, you can imagine how filthy it looked. I was shocked at how clean, fresh-smelling, and soft it turned out after being cleaned. It is so nice to have a nice, clean home! We will definitely be using Zerorez again.
My carpet looks great and the young man that came worked so hard on my house.....y'all also cleaned my daughter's carpet and Sergio worked extremely hard to make my daughters carpet look great....her carpet was really bad
I like the results of your work.
Very poor communication. Tech showed up late, outside of the given timeframe. I requested a morning appointment, which I was told that I had, but the tech showed up about a quarter before 2 PM, and I was told that this is still considered morning. I also cancelled some of the requested service, due to being put in a time crunch, but was still billed for this, and no one has responded to my request to credit my invoice