What our clients think of us!

Good customer service!

1) The estimate over the phone (mid $200s) was way below the actual cost once the guy came over (ended up being $660). It wasn't pleasant being surprised like that. And that was with the 20% off!!!!

2) I've never used a carpet cleaning service before so I didn't know what to expect. We bought our first house. The carpeted rooms were high quality carpets. However, the previous owners had dogs. The house had a doggy smell. I was hoping Zerorez would help with that. It didn't. I was disappointed. The carpets are cleaner. But the smell is still there (and we paid for the "pet treatment.") In retrospect, I wish I had have saved the $660 and put that towards new carpets. I don't think Zerorez didn't do anything wrong. I guess my expectations were just too high.

Rather expensive

Both times the person didn't call before coming. Also , we found the carpets don't look as clean as before , and they ran out of water both times and had to use our water to fill their tanks!

Just not sure we will keep using zerorez

Robert was excellent and very customer driven

great service and friendly staff

We had your company come out to clean our carpets on Thurs, 6/18 since we have listed our house for sale and are having open house this weekend. When I pulled up in front of my house today, 6/19, I found a DEAD spot of grass next to where your van was parked. The DEAD area of grass is about 1.5 ft X 2 ft. in the area between the side walk and street. It is very close to the walkway which leads up to my front door. I mowed my lawn on Tuesday and the DEAD spot wasn't there. I'm not sure what you can do at this point to fix the problem but I am VERY aggravated, and I hope this doesn't make any buyers skeptical of us having any lawn issues.

Ensure the carpets are dry when you leave.

Tyrone was such a hard worker!! and I loved how his passion for service was evident in the quality of work he did.

Natural and the carpets look like new.

effective work and the price is right

Your tech took his time and didn't rush through the job. Carpet Looks great. I'll have all the time done next time me. The free tile cleaning looks great after it dried. While it was wet I wasn't sure it would.

They are chemical free!

Customer service was fantastic-price is kinda high- house still has a slight odor

The carpet looks great, and it stays clean much longer than when chemicals or soap are used to clean it.

Austin was very thorough, great customer service and friendly. Because of Austin I would highly recommend this company without heaitation

clean

Our carpets have not looked this good since we moved in 8 years ago! Robert our technician was great and made sure that he did an excellent job. he also left me with some helpful cleaning suggestions.

no products used only water

The results and the technician were awesome

water=based

Ask about the type of carpets/floors being cleaned. I was told $33 per room no questions. But when the tech came, he said, "Oh, this room has wool carpets. We charge by the sq. ft. for those." So my $33 room was $324!! Just the kind of thing everyone warns about with all carpet cleaners, not just you. The tech (Fabian) was very friendly, and courteous, but that's a HUGE difference in price and it doesn't sit well with me.

The tech was very nice. He did a great job cleaning my sofa and made sure that I was happy with the job. There is no odor, and the sofa dried quickly.

Your call center is what you would expect from a very low customer service call center staffed with people who cannot be trusted with any decisioning and can only read a script. When I escalated up two manager levels, I was just barely to a point that supplied the kind of customer service that we require from entry level positions at our company. Again, poor grammar, very low ability to communicate, only interested in reading policy (even though they admitted that Zerorez made a mistake in initially scheduling me) and zero focus on problem-solving. Only explaining why the issue happened and reading company policy that the first call center person should have followed. 30 minutes of my life that I will never get back.

We had our carpet, rugs and bathroom tile cleaned the end of March. First of all when we booked we were responding to a 10% discount offer we were emailed. That was not given to us and when I called on March 31st I was promised we would get a check for 10% of the total bill ($1,007). Surprisingly, we have never received that check either. We have used Zerorez exclusively approximately the past 10 years. The carpets and rugs were cleaned and looked very good. The bathroom tile was cleaned and resealed.
When I got home that day (my husband was home during this work) I noticed what looked like footprints from tennis shoes several places on the bathroom tile. When I attempted to clean the tile the spots would not come up. I called and was told the technician would return. This took a couple of weeks before we were able to schedule a mutually acceptable time.
When your technicians looked at the tile they said what I was seeing was actually holes from their machine used to clean the tile. When the tile was resealed it was smooth so you only saw the outline. We were told by the 2 technicians the tile would have to be replaced and someone would be in touch. After a couple of weeks I have heard nothing and after calling I finally heard from someone named Eric, who gives me his number, and assures me he has sent the claim on and I will hear from someone. After another couple of weeks goes by with no contact and I start trying to call Eric. The only problem with that his telephone does not take messages so it is virtually impossible to reach him. Approximately a month later I actually got him on the phone and he acted surprised that no one had taken care of our problem. He promised to have someone call me.
Well, of course,no one did. After about a week I called your switchboard and asked to speak with a manager or supervisor so I could explain out situation. I spoke with Lea Lewis and she promptly set up an appointment time for someone to come out the next morning.
This was the person she referred to as her stone expert. He came in and cleaned the tile in about 20 minutes and was able to remove the spots.
The solution seemed so simple but yet it took 2 months for this situation to be handled. I was a little surprised that no one called to follow up to see if we were satisfied with what the last person had done after this situation turned into such a fiasco.
I was happy when we received the 10% discount offer because I knew the work we wanted done would be expensive but since we were never given any discount I just am not sure it is worth the trouble to use your services again. I find the only way anyone ever responds is to emails so perhaps that's my problem communicating with you but I am very disappointed at your lack of customer service.

To make sure and schedule accurately.

technician was very helpful and friendly

I had my carpets cleaned this past Wednesday. I met with Tommy and we went over what needed to be cleaned and then I went back to work. He was suppose to leave the receipt on my kitchen counter and close the garage door. When I got home My garage door would not open. I tried it with the remote, from the keypad and tried to lift the door. I called Tommy and asked if he locked the garage door and he said he just closed it and did not lock it. I did not have my keys with my since I always go through my garage. I ended up calling a locksmith to unlock my front door and bill was $135.00. I checked the garage door when I got inside and the garage door was locked!!!!!! Also, there was not a receipt on my kitchen counter. I was going to call and report the incident, but I have been extremely busy.

Thanks,

First name removed

I like the fact that there is no residue left in my carpets to attract dirt and no residue to get on my indoor pets' paws.

Technician was very professional and took pride in his work!