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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was professional and friendy. He did an excellant job
Not sure yet, however the one who cleaned our carpet was very nice.
Really works. The gentleman that came to my house was very very professional and explained your product very well. I am very o
Impressed. He was very through
Technician was very thorough and was able to get some very bad stains out.
It did the job without harmful chemicals.
Got some very tough stains out. Great technician!
Tyrone was exceptional. He will go far in your company. I will continue to use your service with employees like him. Thanks, Jason Cohn Flower Mound.
I used Zerorez when I had a house, did not get carpets as clean as when I used ChemDry. I used you this time only because the landlord insisted.
strong odor remains for as much as I paid $600. plus
The service technicians were very helpful and very informative. They even came back out reprocessed the carpet at no charge to help with the smell after we flooded in one of the offices.
The total clean it gives our home!
I like the job/service that Fabian provides...absolutely stellar in every way. My carpet looks brand new! He took every step to ensure professionalism and a job that exceeded every expectation!! He deserves great accolades!! I will only request Fabian in the future, as no one did the job even close to him!!
No chemicals. Carpet looks and feels clean.
No harsh chemicals. Demonstration of what's really in my rugs/carpets...gross! Robert and Matt were so professional, sooooo courteous, so friendly, answered all my questions, were efficient, and did a fantastic job!
Robert was great!
Excellent service (even if a little late in arriving), the carpet looks wonderful, clean and stretched.
Carpet stayed wet far longer than expected. Some of the black marks along the walls were not cleaned.
clean quick service easy to schedule and email coupons were great deal
First, I have always been a fan of Zerorez. We have used you on 2 houses that we had sold in the past plus just for routine cleanings. The carpets always were great. But on this house we had carpet cleaned and stretched and 2 days later it started smelling really bad (kind of like wet dog and the carpet didn't look right). The carpet is only 4 years old. We called and someone came out to look at it and he thought maybe too much water had been used. So he cleaned it again and put something on it to help with the smell. It did get a little better but not good enough. We called again and someone came out, he didn't want to clean it again because carpet was showing some wear. He had someone bring out some stronger stuff to help with the smell. It is good enough (we hope) to put the house on the market. All your technicians have been very nice but it has caused us to have to wait over 2 weeks to get it on the market plus the carpet is not in the same shape it was before we had it initially cleaned. We have air fresheners going 24 hours a day. We are going to wait to see what some of the feedback is from buyers looking at our home. I just wanted you to know of our disappointment, I am not sure of what can be done to make it right at this time.
The quality of service we received from our Zerorez rep was outstanding, but the price was higher than we anticipated.
clean heavy traffic areas more thoroghly
Friendly employees and excellent results.
We had an office that was partially wet. We had it cleaned and treated for mildew. I'm still having an odor problem, but didn't really expect one treatment to fix it. Your team was very professional and punctual. There weren't any surprises. I chose the right tea. Thanks for the services.
THE SERVICE MEN SHOW UP WHEN THEY SAID THEY WOULD SHOW UP! The technicians are always polite and ready to get the job done right. The carpets are always clean!
Excellent technicians that are very professional and courteous. Carpet is clean and dry within hours. Customer for life right here.
The serviceman was very professional, hardworking, and understanding. He even showed up early! He worked quickly and did a fantastic job both stretching and cleaning our carpet. He was also very careful to wipe up drips on our wood floors. When he was done the carpets were spotless and smelled so good. There's nothing like spotlessly clean carpets!
Quality, value, efficiency!
Good service techs
Clear communication of arrival time, explanation of services & expectations, excellent service
Quick drying process -- Workers polite, professional and good.