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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was wonderful and curteous and we felt that he went above and beyond expectations. The carpets look great and he took pride in his job. We were VERY pleased.
Make sure the new employees are supervised when they are the ones doing the cleaning. The experienced one was busy cutting and stretching our carpet. The new one over wet our carpet and it took 3 visits to fix. That was time our house was not on the market plus the only real fix was using a chemical spray to cover the smell
The products were top of the list and the service was also top of the list. Don't remember the gentleman name but he was very nice to explain each detail of the cleaning.
Thank you
Courteous and professional service
you get it clean
Regan Walker was wonderful. He was a very polite young man and did a great job. I like that the product is environmentally friendly.
The guys were very helpful with moving heavy furniture and amenable to a change. The carpets look great, too.
No soapy residue left over
Carpet results
Specific time for appointment
Clear explanation of the process
Ver visible results of the cleaned and refreshed carpeting
Healthier option, dries quicker
No chemicals, carpets dried quickly and looked great
Good carpet cleaning. It seemed like the bill was about twice the estimate that was given over the phone. I would like to have known about the cost of the add on's (pet guard, etc.) prior to the salesman giving me the pitch.
I felt that the technician was extremely professional in his demeanor and he paid close attention to my request and needs and allowed me to check after he was finished with every room I think the service was impeccable and customer service was outstanding
Carpet looks, smells, and feel a lot better thanks previous professional cleanings. The technician was very friendly and informative. I will use Zerorez again.
No harsh chemicals. Very friendly and knowledgeable tech.
My carpet look is great and the technician was very professional. However, with all of th credit card security issues in the news lately, I was very uncomfortable seeing my credit card number being manually entered into and iPhone.
very good.
Carpet was stretched fine when you got here. Now some areas are loose.
The carpet cleaning was great! However the 100 ft. of tile we had cleaned free of charge was still dirty. I was disappointed.
They are the real thingy.
your customer serviceyour technician and well job done plus friendly
Clean Carpets.
Left carpet soft, clean, and fresh.
This was the 1st time to use your service. My technician was polite, thorough and had me check everything before he left.
RESULTS
Carpet and grout looked great. Very pleasant employees
Carpets feel great, dried faster than other services. Tech "Austin" was polite, thorough and hard working - he worked extra hard on several pet stains. I appreciate him greatly!
Dustin did s super job cleaning the carpets and tile. I was concerned about wet dog hair smell in the master bedroom. Dustin did a good job of identifying which product would most likely work to remove the smell. Unfortunately the smell was still there the next day not as strong but zeros wasn't able to come back and redo the bedroom on the time schedule that I needed since it was a rental house and the renters were moving in that weekend .