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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The overall cleaning was good, but a few areas on the carpet in the master bedroom did not come clean, specifically the area as you just walk into the bedroom.
The technician was very nice according to my husband , did a thorough job and got all the pet stains out from our carpets. ( no easy feat )
Worked great! Carpets look as clean as new
My schedule time for cleaning was to be 1-4:30. When the technician had not come, I called and was told he had not finished his job and we were next. At 7:45 we received a call that he would arrive in 30 minutes. He arrived here at 9:00. The office is at fault and something should be done to correct this miscommunication!!!!!!! The technician was Very apologetic and I would request him again if I use the company another time. Please fix your scheduling!!!!!!!
You lived up to you add. The service was as promised.
My house felt so clean afterwards and I didn't have that crunchy feeling on the carpet.
carpet left very clean; the man who cleaned the carpets was very nice and did a great job.
Although it was a late start and long appointment, Josh was great, professional and thorough. The carpets still look and smell great. Thanks!
First name removed
Everything
The two men that came to clean my carpet did an excellent job. They wanted to make sure I was happy.
I am not happy how I was treated on the phone when I called to reschedule my appointment when no one showed on the day I was first scheduled.
Cost.....also, my carpet stays cleaner longer then with other companies I've used in the past
No chemicals, safe for my family and pets. Affordable and no pressure.
My carpet is clean!
the clean look and feel of my carpet and the fast friendly service by you techs.
All natural, non toxic. they get the carpet just as clean as the people who use chemicals
clean, no residue. Carpet looks brand new afterwards.
Tech - Jaime was very friendly and helpful. I was very surprised that your pet treatment actually worked. I have used carpet cleaning services at a previous home and they were NEVER able to remove not only the stain nor the urine smell. Within minutes of Jaime cleaning my carport I could see the stain was gone and I no longer smell pet urine!!!
THANK you ZEROEZ!!!
Service rep was polite, professional and efficient. Prices were reasonable.
Good communication and GREAT results.
The service guys that come out are very polite and patient with answering all my questions.
My carpets do look much better after the cleaning. However, the carpets took about 36 hours to dry, which seemed really long to me. Also, there seemed to be new spots that did not come out and I do understand that is a possibility and there is nothing that can be done. Really my complaint is the long dry time. Thank you,
I have an older cat so I worry about putting any chemicals on the floor where she walks so I love the idea that Zerorez uses water only and it cleaned my carpet great and removed all the tough stains.
this is what I will say to my friends:
The service was excellent. I was very happy it was chemical free. The carpets looked pristine--until they dried. Spots are showing back up. But I am very satisified my carpets are as clean as they could get. I should not have expected it to have all the dirt of the high traffic areas gone.
I also had my tile floor in the kitchen done. What areas he was able to get to look phenomenal. Apparently, the device used could not get very close to the kickplate of the cabinets.
I am very glad I got my floors cleaned by Zerorez.
the master bedroom had a musky smell for two days after the carpet was cleaned. a fresh smell would leave perception of a clean carpet.
He did a great job on the rugs; however, he ruined my hallway wood floors.
I had heard good things about the carpet cleaning service, and so when I moved into my new home and found I needed the tile cleaned badly I called Zerorez. In both bathrooms the tile had years of filth and hard water stains that didn't come off even with persistent scrubbing. Zerorez came out and in just an hour both bathrooms were sparkling. I am so happy I called. Effective product, professional team!
The service tech was great; sharp,informed and personable. very helpful
Carpets looked great and smelled clean
horrible customer service, no phone calls to follow up even after I called to find out why no one had showed up, the girl that answers the phone is unprofessional. i will NEVER use you again and will waste no time telling my friends and family about the awful service we received
They provided a good cleaning. The tech was a 10.