- Phone: (214) 372-5326
- Visit Website
based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Better general stain removal
The young man that cleaned our carpets was very friendly and efficient.
Effective
Tech did a very good job explaining out options and did a good job cleaning the carpets as well.
I listed the issues with the carpets we were supposed to have cleaned. The person who came to clean the carpets said that he couldnt treat soot from the chimney and couldnt get out other food stains from our carpet.
The service was a very quick process and the results were great! My technician was very professional and did an amazing job on getting out all the pet stains that were embedded into the carpet.
The freshness after the drying of the carpets. We can put away the candles....
Derrick was great
My whole house feels fresh now because of the great job by Zerorez! I used to have my carpets cleaned by another company and was so disappointed when I realized how much grime was left. Your technician, Justin Watts, did an outstanding job. I can't get over how nice and fresh everything looks and feels! I had asked for a great technician and boy, did you deliver when you sent him! Thank you so much! I am a "lifer" as far as turning to Zerorez to clean my carpets!
Professional service and outstanding results... we are highly satisfied!
Works as described. My carpets are clean.
When I set up my appointment, I was told I would have a morning apt. No one called 24 to 48 hrs like you say you will, to tell me differently. No one called on the day of my apt. When I called I was told it would not be morning but afternoon. If I hadn't moved my furniture, I would have cancelled. I missed my granddaughter's graduation ceremony. He finally came at 3:45. I was very upset.
I was hoping more stains would come out. The worst ones were old and there was no change in them. The thing I heard about Zerorez was that people used you as a last ditch effort before replacing carpet, then didn't have to because the stains were gone. I was hoping for that, but my stains must have been too big and old.
The technician was very professional and nice.
Quick and easy dry
My carpet looks brad new.
My carpets look new! Cleaning involved multiple pet stains from a very old dog. The service was professional, and thorough. The carpets are soft and odor-free. Zerorez even removed some stains left on my carpets that had been previously cleaned by another company. I highly recommend Zerorez!
Thank you for a real good job they did on cleaning the carpet he was very polite and very professional thanks again for doing a GREAT JOB
My carpets always look beautiful after you have finished!
Courteous, efficient employee. Results were great!
NO CHEMICALS/SOAP -- GENERALLY; REMOVED 'TOUGH SPOTS'; VERY NICE TECHNICIANS.
The service and the end result
The thorough cleaning of the carpet and tile
Very through. Darwin is an excellent tech!!!
Great job!
Overstuffed chair and carpets were to be cleaned. Plus tile in the kitchen area. I did not see anything special about the treatment of carpets. There were a couple spots on the carpet which they claimed they couldn't clean; yet after gone we tried and were able to remove some of the stain. The chair they claimed they could not clean because of the denim material; and didn't try. After gone, we put the pillow cases in the washer and part of spots were almost gone. They didn't move the lightweight couch and clean. They didn't clean or even mention the tile that should have been cleaned. 2nd appt. made and they came back.
The end results once the work is completed.
Your service representative was very professional, knowledgeable and helpful
Roberto, did a super job for us, he is great, we are very pleased with your great service.
Fast and friendly service.
Scheduling follow up did not happen even after I called and emailed for the promised 3 hour arrival window, I still have stains and don't see the value in the service after what I paid. I work for a high volume flooring provider and was looking forward to being able to recommend a carpet cleaning company that was "Green" but I cannot recommend Zerorez.
They were on time and did a fabulous job.