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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet ends up really clean.
You deliver what you promise!
Professional & thorough.
I like the result of the cleaning. Our carpet looks like new! And it isn't overly perfumed. Just smells clean. The tech who came was so polite, thorough and professional. Zerorez is AWESOME!
the last cleaning that happened at my house this week was done by someone that appeared to be inexperienced. The carpet was extremely wet and my house smelled like chemicals which has NEVER happened. I called to complain and did not really feel that the person I spoke to had a very good customer service manner. I am being taken care of but this last experience is unlike any I have ever had with this company
Carpets look great
Ricardo is very sweet and did an excellent job.
tech worked hard to make sure floors were as clean as possible
It was very expensive!!! We we planning on spending &
$200 and it was over $600! Too many add ins when service guy showed up. He was fabulous but wish the phone lady would have explained more.
Very good work. My carpets were given a thorough cleaning by a very nice young man. He was professional, kind, courteous, & treated my husband & I with total respect & concern.
Robert did a great job
Our technician was courteous and efficient. Did a great job for us.
The automated call I received said the tech would be at my home 11:30-1:30. Roy arrived at 6:30 pm and did not leave until after 9 pm. I am a repeat customer and know my pets have terrible accidents. When I showed Roy the areas for the extra (and additional $$) treatment, he laughed out loud at the condition of my carpet. I contacted your office 3 times, was told I would receive updates, it never happened. Your office offered a 25% discount instead of the 20% currently offered with the $33/room rate. Roy questioned me regarding the additional discount and called for verification. If I had known he would be 7 hours late, I could have done my errands before he arrived. Errands didn't get done yesterday after booking a week in advance and spending $450. Thanks for asking.
Cleaned carpet very well
Service was awsome
Educate the customer on how important it is to let the carpet dry as much as possible before even stepping foot on it....emphasize it.
I never thought I could get the pet stains out of my carpet, but was shocked that you guys got then out! Thanks!
Very friendly staff
Scheduling
No chemical smell, my carpets were soft after they dried
The associate who cleaned our carpets was very thorough and gave me tips on how to keep my carpets clean!
Its a very thorough and seamless cleaning product. You don't have to wait forever to let it dry before you can get settled again with furniture. The technician who came out this time was just as good or better than the last technician. Since its my mothers house please offer a senior citizen discount if possible. She is 93 and raves about your service.
The clean way the carpet feels after cleaning.
The technician was excellent and he really did a great job
I like that you don't use any harmful chemicals. Carpets looked great.
Clean, fast & polite
I had an appointment that I waited all day for that no one every showed up for!
cleaning
the service guy was very nice and did a great job
The carpets really looked good when you were finished. I have used zerorez for years. This time I also had my couch cleaned (I have a dog that sheds!). It looked amazing.
Thanks.