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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very profesional and friendly! Carpets look and smell brand new!
That you don't use toxic chemiclas when cleaning the carpets. Friendly staff. Due to delay in getting started on our carpet cleaning, technician cleaned our hallway for free!
No crunchy soap residue...good price with specials...very pleasant employees...stays clean...
First of all, the technician did not use the brush on the very few soiled areas we had the first time around. We had to have him go back in and redo the work. It looks mostly good now, but the carpet is crispy, not soft. Then he told us the cost was $209. When we gave his a check he said the invoice would come as an email. When we saw the email, the cost of the service was actually $199!! He gave himself about a $10.50 tip, probably knowing we were not going to tip his shoddy work! We did not authorize the extra amount, and would like it back. We have already begun telling people not to use your services.
The technician was prompt and worked hard.
However,he did not move anything, even the wastebasket and magazine holder in bathroom which I had forgotten to move. Those should have been moved without my telling him to.
I thought the small wicker desk should have been moved to shampoo under the legs.
Derek was very thorough and informative
Zerorez did an awesome job of cleaning up the mess Chem Dry left behind.
Best carpet cleaning ever...no return of stains because of no residue.
I was promised but all the carpet would be done in the house. They left three small carpeted areas unfinished. I tried to call back tell the technician go out there and was told it would be extra charge. When somebody call me back to reschedule I agreed. I waited and then no one showed up. I have used zero razz a couple of times but this third time was a terrible experience. I would like to think I could use you guys in the future but now I'm worried.
The carpet was truly clean
Quick dry. Good results.
Professional pleasant serviceman
Love the micro seal product. The technician was very professional and informative. I appreciated that he didn't pressure me to purchase additional services.
Timeliness of arrival. Window was 1-6pm. You called us the day before and told us 4pm. Technician arrived a little after 6:30pm without any phone call beforehand.
Very professional. Great service.
Great service
I received call on 6/10 saying tech would be at our house from 8:30am to 11am. I call to confirm and receive exact same info. At 11am on day of appointment I called and was informed that my appointment was 11am to 1pm. The person on the phone made it seem like it was my fault. I ended missing a whole days work.
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Phone number removed
Carpet came out super clean. Representative was thorough and efficient.
The staff was very attentive to our wants and needs, more towards wants. Able to work in a timely fashion. We enjoyed the professionalism and attention they placed to the property,went above and beyond to make sure we were satisfied with the service before, during and after.
Darwin did an Excellent job on our floors! It was a pleasure to work with him!!!
It was easy to schedule cleaning services to accommodate my schedule. The cleaning service was prompt and thorough.
The Technician was on time, he was very personable, and he did a Fantastic job! He offered to do a Protection treatment, and explained the benefits.
I declined this time, but given his explanation, I certainly will consider in the future. My carpet looks great! Thank you!
Our service representatives were excellent. It was a great deal for the money and my Zerorez representatives were a big part of that.
The carpet is the cleanest I've seen it after a wash and the service person was very friendly.
The man who cleaned our carpets did an amazing job!!!!
The serviceman was very courteous and the price was excellent.
The men who came to our house, Kyle and his trainee Matt, were so thorough, courteous and had great customer service! If we needed them, I am sure they would come back and we would receive the same quality service.
The air is so fresh smelling with all the carpet "grunge" removed. We are even walking around barefooted again! Thank you for a job well done!
Fabian was professional and knowledgeable. Arrived early, very careful with my furniture and left my carpet looking new! Advised me about the sealer and provided a test for me to see the value of having it applied. I'm sold on ZeroRez!
Safe and effective products. Polite and thorough technicians.
Clean!