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based on 85022 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I'm a little disappointed with your company as I had given one of my prized rugs for cleaning back in early June. I've yet to get it back and I was assured by your technician then that he would return it to me within a week or call. He never did call me and I have had to follow up with your customer service agent none of who could provide me with a delivery date.
No chemicals. Cleaning holds up longer than others. Very happy with the results.
The product is natural and the service tech was great,
Very efficient and professional. Will always come back to you!,
Carpets look great, quick service, nice service people.
I like the process Zerorez uses to clean my carpet.
On site
The baseboards and walls were all marked up. Some even had chunks missing.
Nothing as far as I know. I'm excited to see what everything looks like in the next few weeks.
Very good!
Still have dark spots in den.
Had service rep come out for air filter. Arrived on time. Took measurements and told me it will be about 7-10 days to get my customized life time guaranteed filter. The cost of the filter will pay for itself in less than 3 years. Normal filters cost $30 and are recommended to be replaced every 6 months.
Your man was very polite, and considerate. Our carpet looks brand new, and the best part, it took very little time.
Thanks I will use you again, and recommend your service when possible.
I like that the product is natural...no chemicals.
Clean process, well done
That we could immediately tell even with our darker carpet how clean our carpets became.
The technicians are always courteous and the carpet stains (such as grease and coffee), which we anticipated that could not be 100% removed, actually disappeared after treatment.
It is environmentally safe, and the service reps educate you and bring all the tools to protect your home while cleaning your carpets.
I appreciate your willingness to ensure that each person experience is not just satisfactory but that they are completely satisfied. I had a concern and once brought it to your attention you immediately contacted me to correct the problem which left me completely satisfied. I will certainly be using you again as well as sharing you with others.
Thanks
It's green.
The technician was great and did a good job.
I've used you many times. Recently I had you out and it was worse when you left. You sent a young man out July 9. He agreed with my assessment, cleaned the carpet like should have been done the first time, was polite, and very helpful. Thank you!! I will continue to recommend you all.
Service performed 2 weeks ago. Carpet is discolored in all areas treated. I think too much water or something was used. Carpet was suppose to dry in 4 or 5 hours, but did not dry for at least 10 hours. I thought by vacuuming a few times this would help...but it has not. Call me today Phone number removed Name removed
Very friendly and no chemicals
Knowledgeable, professional technician. Truck had powerful equipment that cleaned deeply.
Timely and efficient. Excellent work
The tech was very professional
Scheduling and times of appointments. Friendly staff
Both!!
How well they clean