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based on 84581 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The man who did our service was a pro. I was on and off calls and he went about the job working quickly and quietly. He was a true professional.
The technician was great - on time, friendly, polite. The carpet dried really quickly - no soggy carpet, yay!
No residue.
Honestly, I did not believe that the product would clean like it did without any chemicals. Boy was I wrong.
Our entire upstairs is carpet, and it had some aroma. But after zero rez, the upstairs had no odor, as in, I can not detect the common smell that an aging carpet had.
No soaps, no residue, clean feeling carpet, professional and courteous service!
very friendly staff, always a thorough job
On time, Neat, and carpets look great.Tech was very polite.
Service was very good. I have used Zerorez for several years and recommend it highly.
The carpet comes clean and it stays clean.
No chemicals/soaps
Excellent job!
Your serviceman came on time, did a thorough job, kept us informed from time to time about the duct and other stuff and took appropriate action. He was polite and courteous. The work was satisfactory. Thanks for asking.
The Iyer family
The results of the cleaning
The technician was extremely efficient and super friendly!
The two guys that came to our house were so nice and so thorough!
The tech was outstanding and very friendly. Pleasureable experience.
I thought Sergio was very knowledgeable and professional when he came to our house.
Reasonable pricing, prompt and professional service. Good communication with customers and within the company. Even after selecting the service over the phone, when Sergio arrived at my home he had a nice conversation with me to make sure he was offering me the best possible service treatment for the care of my floors. It was appreciated.
Clean smell, and excellent service
Cleaning Carpet is awesome.
Your service didn't leave any chemicals in the carpet and you found an removed the mildew in a bathroom vent. The service man explained everything as he progressed.
I cannot say enough great things about my experience. First of all, the technician (Devontre) was ontime and greeted me with a warm greeting. He was extremely polite and professional. He walked through all of the rooms with me,asking me if I had any problem areas that needed to be addressed. He took his time to explain what he was going to do and proceeded to do just that! I will definitely use Zerorez again!
My carpets look great after zeroez cleans them they smell wonderful.
Customer service was outstanding
Friendly and thorough.
Wonderful Service - Finley :)
I was given a window between 4-6pm. The technician was still not there at 8pm after a service specialist said they were on their way. I told the tech not to bother coming after 8pm as I have young children to put to bed and felt I would not get a quality job completed without natural light. I was then told the next morning that the tech would call on his way, instead he called to say he was at my front door while I was not at home. The communication between the technicians and phone staff are obviously insufficient.
I asked if the tech could clean a 5x7 rug, he said it wouldnt be a problem. I figured it wouldnt cost as much a room ($33) as it was much smaller. He did not tell me how much it would cost. He said he would give it a good deep clean (which to me sounds like he will just clean it, I was not aware that the price was different for a "Deep" clean). He altered my bill for more stairs, a larger master closet and the 5x7 rug. My bill was far over what I was originally quoted but I figured it was primarily because of the stairs and closet. Once he left I looked at the itemized receipt that was emailed to me and noticed that the rug cleaning was $90. I didn't pay that much for rug! Somehow that rug cost as much as 3 rooms! He also made it a point to tell me he cleaned a rug upstairs that I said didn't need to be cleaned. I would have said no thanks if he had quoted me a price prior to cleaning it. Also I would have rather received no $90 rug cleaning and no complimentary cleaning of a clean rug than what I received. I was totally shocked and called zerorez immediately. Long story short, it came down to a he said/she said as he claimed he told me the price and since I signed something that was not itemized, my claim was denied. I have learned many lessons from this as I will always get a quote on the spot and request an itemized receipt before signing. I felt that the technician and phone reps were extremely nice and the carpets looked great. Unfortunately I can not recommend service though due to the runaround for the appointment day and time as well as difficulty with the quoting/billing process. Also, I by no means was expecting to not have to pay for the rug, I was just hoping to pay even 40-50. I was surprised that I received a total denial instead of some sort of price compromise. It's apparent the customer is not always right at zerorez.
very quick and friendly technicians
The technician took his time and did a fantastic job! Our carpets looked better than I imagined possible! Very pleased with the products and customer service!!! I would like to request the same technician for my next service call.
Technician was very professional, showed up on time and completed work by time he quoted. House smelled wonderful after carpets were cleaned.
Fair prices, technicians are trained and do the job efficiently.