- Phone: (214) 372-5326
- Visit Website
based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was easy to book and change appointment, fast, and the carpets look great! Chris did a fabulous job and educated us along the way, too!
The technician that provided the service. Wonderful experience.
It is probably our fault because we let our bedroom get to dirty at the entry ways before we called you. Also we had tried to clean spots and it didn't all come out. This also is our fault.
Brent Stover did a wonderful job as best as he could. He did a beautiful job on the other three rooms. Brent was very professional and personable and we could not have anyone who tried harder.
The technician was knowledgeable and in contact with someone who could answer questions.
The customer service. The technician was fantastic!!!
Very customer service oriented. Brad kept me in the loop on what he was doing. He showed me how dirty the carpets really were. Glad he did, as it reiterated my choice to have them cleaned. This is the second time your company has been to my house and the service is excellent
Did not remove the stains.
Very professional and explain what they were going to do. I didn't like how my kitchen chairs turned out - they were not able to clean them very much (so disappointed about the outcome of the chairs) everything else was good
Very good customer service by our technician! I would definitely have him clean our carpet again and will be recommending him to others!
The technician was excellent and do a great job.
Technician was personable and very informative
No detergents or chemicals used.
JL Wallace did a great job, very polite and respectful, as well.
I thought the man who did our sevice was awesome!!! Carpets came out great!!! Liked the tile cleaning too!!!
The service was fine. The carpet looks great and the technician was very polite and professional. Just waiting to see how it lasts.
the products used in the house had a pleasant smell and the carpets looked great. The tech, Nichols Wilson, was very professional and a pleasure to have working in my home. The first person I spoke with at the call center, Angel, was very helpful in setting up my first appointment.
I had not heard from anyone about me appointment (my appointment window was 1:30-3:30) being delayed or cancelled on Saturday so I called; the person that I spoke with on Saturday at 3:23pm, was kind but said that he didn't have control or contact with the techs. He also told me that the tech was on a thousand dollar job($1,000)and that the job was taking longer. First of all, I did not need to know how much the job before me was worth, just tell me it was taking longer to do. I am sure that your Company receives more jobs such as mine and that is what keeps you in business. He also had to reschedule my appointment to 4:30 - 6:30, I was not really happy but it was what had to be done. The reputation of your company was savage once Nicholas arrived, he got right on the job, explained what I did not understand and got the job done. Nicholas is an asset to your company and positive spokes person. I also congratulated him on have such a large job ($1,000) before coming to my house and he was surprised and stated that was not correct. So now back to the second person I spoke with at the call center, I do not appreciate the feeling that call center person lied to me,but it is possible that I was giving a different tech.
Will I do business with your company again, most likely but I will be skeptical of your call center.
The carpet felt so soft and clean afterwards. The service was quick and very affordable. One thing you should do is mention that hallways are extra when the customer places an order. I had an extra 40 dollars or so on the bill that I didn't realize would be there because of the hallway.
My carpets look Great!!!!
Pet and environmentally friendly.
I like that they don't leave behind any soap or residue in the carpet and how quickly the carpet dries.
My technician was very honest about the unlikeliest of getting stains out of my sofa, and even tested a portion of the sofa to see if the stains would lift. But, once the sofa dried there is a very obvious line from where he cleaned. I now need to schedule another appointment to come have that line removed.
Very professional employees that know what they are doing. Dustin rocks.
Products clean very well. The gentleman who serviced our home was extremely thorough. I was extremely satisfied.
Derrick - the rep that came to our house - was fantastic. He did a very good job. He was extremely professional. Any question I asked he answered with great detail and information. My carpets look wonderful and everything feels so clean!
The service tech did a thorough job and was able to get the vast majority of ancient staining out of my carpets. Great job!
Technician was very thorough.
Neatness of cleaning system.
Cleans so well without soaps that bring stains back quickly.
Cleaned very well and safely!
Clean courteous well managed workmanship. Very informative and knowledgeable about the products to offer. Smell is very clean and the carpets look great. I have been very satisfied with the results!
Carpet and tile cleaning