- Phone: (214) 372-5326
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based on 85465 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely ness of everything. As well as flexibility of programs and deals.
I love the fact that you only use water to clean carpets and that it is environmentally friendly at the same time can still handle tough jobs
Representatives are very friendly, knowledgeable and helpful. Generally like there is no residue so carpets stay cleaner longer.
Shawn was wonderful and gave exceptional customer service. My carpets were tested cleaned and after the cleaning Shawn showed me some problem areas. Not a deal breaker. I would use Zerorez again. Things you could improve upon. Your website. I sent all of the information including the floor plan of the apartment I am renting and the person that called seemed to treat my call like they never seen anything from my email. If I'm taking the time to fill out the request at least read the request. Second, it would be helpful if your workers had a way to process credit cards from their phone or device. I gave Shawn my card he called it in to dispatch and I never received an email with a receipt. Shawn was wonderful work on dispatch.
I like no chemicals but do not like the fact that you send a beginner to do the work when you have run a special rate. He did the best he could considering.
How clean you leave the carpet and the fact that you stay in communication about estimated arrival time.
Eric was great and very knowledgeable about the products and services, and took his time in explaining what he was doing and why. He came out to clean my carpets and vents. Which I'm tremendously happy that I had my vents cleaned. Eric discovered that I had some mold or mildew growing in a few of my vents. And He took the time to try and figure out how and why that was created. I actually noticed a difference in the quality of the air circulating in my house when he was done.
The carpets look great, and I'm totally pleased to have purchased the life time vent filters as well.
You are in various locations. We used your services for 5 years in Dacono, CO (Denver area) and were very glad to see a ZeroRez truck driving around DFW. Great company and employees are very professional. We had to have house we were leasing cleaned so we chose ZeroRez. We will be calling on your services for our new home in Ft Worth. Thanks Sarah
Service was excellent. No chemical smell to cleaning agents used.
I love that there is no no after detergent left in carpet.
A suggestion: There is a awaiting your service!!
Thanks
What I like about Zerorez is that it is free of chemicals. The tech was very professional.
Clean and efficient....very happy....very professional and personable techs that came to our home. Explained our problem and made sure we understood and saw the dog issues we have.
I will use ZAerorez again for sure. Eric and John were fantastic. Will certainly recommend to our neighbors and family.
Thank you Zeroez...
Natural...water
I sent a recommendation already at the bottom of our invoice that was sent by email. We found Jessica professional, quick and very efficient. She got a 14 year stain out that many previous carpet cleaners had just shrugged at. We don't usually admit that our carpets are that old, but they are pretty special. You have a wonderful employee in Jessica and we would recommend you (and especially her) to our friends.
Omid was wonderful. He explained to me exactly what he was going to do and the process watching the dirt come out! My house smells clean. No odor at all. And the carpet is so soft!! Very well pleased!
Great specials - very thorough.
Carpets get cleaned quickly and efficiently
Technician was knowledgeable, helpful and friendly
Technician gave us notice by calling to say he was on the way and was right on time!
customer service was excellent.
The Tech was great, friendly, knowledgeable did his job quickly professionally
I wasn't embaressed into spending buying a bunch of upscale items
The carpets look and smell great
I am so glad I chose Zerorez
Finley was amazing, very friendly and helpful. He explained every step and answered questions readily. We are very pleased with how nice the carpets look and feel underfoot. Props to Finley and Zerorez! We will definitely use again.
YOU USE SAFE PRODUCTS, WITH NO STRONG ODORS, YOUR SERVICE MAN WAS VERY POLITE AND ACCOMODATING. HE DID A GOOD JOB AND WAS CAREFUL, NOT TO DO ANY DAMAGE IN THE HOUSE.
Make sure you give the full service. I didn't get my free clean tile.
Expand your service area. Be more accommodating with your scheduling.
The technicians were wonderful. However, this morning some of the stains were back.
Austin did an amazing job... Best ever. Excellent customer service.
I liked that there are no chemicals used to clean the carpet.
quality service at a reasonable price
I really like the machine that gets all the dirty pet hair and other grime out of the carpet before they clean it. Also I like the fact that there are very few chemicals used, leaving no after odor when cleaning is finished. Technician was very friendly also!
The naturalness
Every time zerorez has cleaned my carpets I have been extremely satisfied