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based on 84581 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the carpet guy was awesome. very skilled and customer oriented
We were referred to Zerorez to clean a 7 ft. by a friend in Dallas who also had a 7 ft. couch to be cleaned. Both my wife and her friend called indepedently for quotes on cleaning their couches. They were BOTH quoted $140 plus tax for an estimate of $151.55. They were told that no quote is binding until the tech reviews the couch, however, they asked very clearly about any additional charges.
(I have pictures of the couch in question for reference.)
First, the scheduling was terrible. They called us on the day they were scheduled to reschedule, then when they rescheduled for coming between noon and 3 p.m. on another day, they did not show up till the VERY end of the time, which means that I had to stick around later than I had planned.
I was not the one who spoke to the person on the phone to get the estimate, so when the technician came to the house and gave me the pricing, he added $40 to the estimate ($20 for the seat cushions and $20 for the back cushions).
When my wife saw the receipt, she was furious! She had very clearly asked when getting the estimate what possible additional charges could be added. She felt completely lied to. These were not decorative pillows, these are the seat and back cushions of the couch.
This could be made right by refunding the additional charges for the "pillows" (seat cushions).
Under the present circumstances, I WILL NOT recommnend your company to ANY friend because until this matter is resolved, I feel like this is a switch and bait on the estimate, and the scheduling was very unprofessional.
Efficiency, courtesy
Very professional....did an outstanding job!
Professional, well done!
The dispatcher "Letty" was rude. I explained to her my appointment had been rescheduled for between 9-11 on Friday 6/19.. I confirmed this appointment twice with the customer service department only to be told on Thursday 6/18 that my appointment was between 4-6 on Friday. When Letty explained to me the only appointment time her system showed was the evening appointment, I stated I had an email confirmation for the morning appointment and I could forward it to her to so I could keep the morning appointment. She replied back it wouldn't help, the appointment time is 4-6. Considering I took the day off to have the carpets cleaned in the morning so my family and I weren't displaced all evening, well that's exactly what happened. The tech was very nice and informative, however showed up closer to 5 and was here until almost 9. I never thought I would lose a whole day of my life to have my carpets cleaned.
My carpet looks worse than before you came. I have large soiled areas. I used some Pet Woolite and removed some of the dirty spots, but there are too many dirty spots. I almost cleaned with my own cleaning machine, but my friends told me that I needed to let you guys know. FYI the technician was very friendly and professional. Maybe he was new.
They are great and the people are nice
always a good job and ok for the animals.
The service person was great Ricardo. However the smell of chlorine in my home was very prominent, my carpets are still damp even though I have had ac on at 70 since yesterday eve and the landing are looks worse than it did before treatment with more dark or stained areas than before treatment. Very disappointed in quality but not the service person.
The carpets look great, there were a lot of stains that are gone. Communication to set the appointment time and confirm and let me know that Derrick was on the way was very much appreciated. Derrick was courteous and did a very nice job.
Very friendly and professional service technician. Carpets were cleaner that I expected (they were VERY dirty!).
no chemicals and my carpets are very clean
The floors looked and smelled brand new
The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.
The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.
The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.
Timing - our technician was two hours late.
The pattern stains that the young guy said he could get out were back in several days. The rest of the carpet was very good but I really wanted the pattern stains to go away.
Zero rez!
BUT ... there was a chlorine odor/Clorox ordor that remained for several days afterwards.
Service was completed within a reasonable length of time The carpets look really good considering they had not been cleaned since I put the carpet in 15 years ago. The technician was very efficient and professional.
It is fast a leaves a clean refreshing smell.
We would have chosen Zerorez regardless of the price, but I wish that the company would provide a schedule of prices for each service several days before starting the service.
We paid $ 99 for the 4 room cleaning basic service, and an additional $ 60 per room for special cleaning to remove dog urine. The cleaner used an ultraviolet light to show me the spots and spray areas in the rug of which I was totally unaware.
The total charge with 8.25 percent sales tax was $ 404.85. I am okay with this, I agreed to pay the charges from my personal savings account. The carpets look far better than before. BUT, my wife keeps reminding me over and over and over and over about the extra charges.
I think that the next time it comes to cleaning the carpets, I will call a flooring company to get the cost of installing laminate flooring after removing the carpet.
I will be able to avoid future reminders from my wife about the difference in price between the original cost and having to make an instant decision about whether or not to pay for the special cleaning. I think that it was necessary, but my wife is upset with me.
With laminate flooring, I can avoid carpet cleaning forever.
Great service, awesome technicians. They are all courteous and thorough
Quick and easy. And my house smelled great after!
Were unable to remove traffic pattern stains & carpet less than 1 year old. Also, carpet very wet after he steam cleaned. Limitations of your equipment I guess.
Carpets were not very clean upon completion of service. We were pleased with the tile cleaning portion of our service, however we didn't feel that our service technician spent much time at all trying to clean stains out of the carpets.
The Technician’s knowledge and explanation of the cleaning service.
The technician was great....very knowledgeable, pleasant .
Ceasar was a very polite and nice man! My carpets look Awesome! Cherie