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based on 85465 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Time and determination serviceman put into his work to put out quality finished product
Communicated well, excellent job on cleaning.
It was a nice feature to add the 100 square feet of tile with the carpet clean but it's a good thing I didn't pay for it. I was not inpressed with the process. The tech was amazing nothing against him but not all tile grout and condition is equal.. After the tile dried you could tell certain areas need to be cleaned again.. It's hard to tell what areas are cleaned and not with the solution on the floor and all looks the same. So I would hope that with a paying client the floor would be allowed to dry and then the tech can see what areas need to be redone.
This was my third experience with Zerorez and I am again quite pleased with the outcome. The technician, Justin(?) was wonderfully polite, thorough, careful and extremely efficient. He also arrived at the beginning of the appointed timeframe which was a bonus. I did forget to ask about the restaurant gift certificate, but maybe that is mailed? I couldn't remember how that worked the last time.
The person who came out was very knowledgeable and friendly.
Service people helpful.
Pet friendly, does not leave soap, dries fast.
Your products work great!
No odor, friendly service, on time
The guy you sent out was great did a great job and put any worries to ease.
It works. ! Luv the tile sealant
quick and easy, no smell, safe, timely, no inappropriate pressure to upsell
This was my first time to use Zerorez and it will not be the last. Let me first say that our technician Roy was awesome! He was very positive, energetic (he arrived at the house at 6:00pm and did not get done until after 9pm). He could not say enough great things about Zerorez. He is truly dedicated to his company and believes in their products. He took the time to explain all he was doing and why it works. I was truly amazed at the way my carpet and tile looked when he was done. Very satisfied customer
Thanks!!!
Sheila
Carpet repair is ok but not perfect. I am going to live with it.
Roy Alltop was courteous and did an outstanding job on cleaning my carpet.
Your technicians were exceedingly professional and accommodating. As usual, the service was great!
The "End Result" is what counts when we do any kind of service to our campus. And the end result we got from ZeroRez was outstanding, I have never seen the ceramic tile floors as clean as they are after they were cleaned and sealed by the ZeroRez techs. I have a 64,000 square foot facility and we were trying to find the funds to replace a large percentage of the industrial carpet, but after they were cleaned, we feel that we can postpone that huge expenditure for a while longer. The outlook over the entire campus is much brighter, I have had many compliments about the ZeroRez techs. Ron and Ed did a fantastic job, very professional, had a personal touch, easy to communicate with, their commitment to customer service is beyond reproach. The entire process was well executed and very well done.
no residue and carpet dries fast
Your technician was very knowledgeable, courteous and friendly. He worked quickly and efficiently and the drying time was good.
The man who came was very nice and thorough. He did a really good job. The cost was a lot more than I had expected. However, I did agree to special treatment of animal urine in the rooms and also had a sofa and 3 chairs cleaned in addition to 3 rooms. One bedroom still has the stains - but they are lighter - so they may have to be retreated. On the whole I was very satisfied with the service.
Carpets come out almost like new!
Always do a great job, but the tech I had this time was the best I have ever had.
You did a great job on the carpets and although we had a small issue with an are rug you cam back and are making it right for us.
Friendly service technician, Mark, he described the process and walked me through expectations and process. No chemical smell to the house - just fresh and clean.
The young man who cleaned our carpet was so incredibly nice! We have hardwood floors throughout the house and he was very careful bringing his equipment on them and very aware of any water that may have come out of the cleaner onto them. He did a great job, our carpets look amazing!
The technician did not call ahead as I requested when I scheduled the appointment.
Technician was unable to clean my carpet, he spot cleaned a couple of high-traffic spots and left advising that we should probably replace the carpet.
Great customer service from the phone to the techs that came out to clean the carpets and tile. The Carpets dried quickly and look great.
I have had many Zerorez techs in my home. Trey this weekend hands down was the best. He walked me through the protection products and helped me out alot. He was VERY respectful of my house and cleaned up after himself. This young man deserves a good raise and should be promoted. Many people that I have encountered at your company could learn a lot from him. He wiped my floors down when he spilled water and overall just really respected our house. He gets 8 stars from me on a 5 star scale.
Prompt arrival, friendly and professional technician, quick service, carpets looked great upon completion
Excellent serviceman, gave me some great tips for keeping furniture and carpets clean. Was fast and thorough.