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based on 85022 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very clean and efficient.
I very much like the end result. I like the no soap residue and the quick drying of the carpet. What I was very unhappy with had nothing to do with the technician that came. I requested an a.m. appointment, I requested an a.m. appointment. I knew when I hung up the phone that would not happen. The person I spoke with had nothing invested in the company for sure. I was told the company was getting too big and popular and the routes were more important than my request .
Great customer service. Technician was very knowledgeable and professional. After seeing how clean my carpet and floor tile was after the cleaning was completed, I am sold on the technology and couldn't be happier.
The carpet does look better than it did, but there were still some stains that did not come out. And some pee stains didn't come out in the rooms that we did the pet treatment. And there were a couple that came back within hours of the technician leaving. One stain was Dr. Pepper which we were told would come out with no problem. The stain faded, but did not come out completely. Like I said it looks a lot better than before, but by no means looks "brand new" like the commercials represent.
The tech was very nice and very professional. I hadn't had much satisfaction with other carpet cleaning methods so yours is appealing.
Usually I like the thorough cleaning my floors receive, and the work of the tech. This time my tile floors were left with standing puddles of water, and the carpets seemed wetter than before. It took several hours for the carpets to dry. That has not been the case in the past. I had requested a specific tech with I made the appointment because I trusted his work. He was not who was sent.
No residue left on the carpets. The guys were very nice and informative.
The price, the quality of the workmanship, and most of all, the end result!
Wonderful job and very reasonably priced!
Friendly service, fast, reliable
Your product works. Always on time and very professional.
Bradley Kramer was very professional and did a very through job. The next time I have my carpets cleaned I will request that Bradley do it.
It cleared out spots on carpet.
I really appreciated the honest of the tech/sales rep along with his knowledge. I really like that there is no strong chemical smell nor is there any residue.
Prompt and courteous
Friendly, happy employee.
Great service.
Great value.
Call if running late!
You sent a kid to do our estimate and he was not prepared at all for that. He seemed extremely nervous and couldn't adequately answer my wifes questions. He didn't even have the proper form to write up the estime and chose a crumpled zerorez flyer to write the dollar amount on. When I called your office the next day, I was told someobe would be calling me back to answer my questions and nobody bothered to call me back.
Good results and good customer service!
They did a great job and were very professional
Very customer friendly and professional service and on time
Quick and efficient
Courteous, quick, and efficient.
Green and no residue
I like not having residue in the carpeting. They stay cleaner and brighter longer.
My carpet is like brand new, smells very fresh, not chemically. Love it!!!!
We booked with the four rooms @$39/ea plus free tile cleaning and a coupon for a free dinner. There was no record of it so our bill would have been almost $300. We ended up having three rooms cleaned - no tile cleaning and no coupon for a free dinner.
The window for service is very long. 5 hours is nuts my window was 1:30-6:30. All day! At 6:20, I had to call your offices to verify that someone was schedule to show. Nobody was scheduled. So they sent someone out, within 20 minutes. . I've never used a profession service to clean my carpets. The customer service rep, was rude and inpatient and acted like every question I posed to her was stupid. I've heard nothing but good things about your services. I was not impressed. I probably will not use you all again.
Friendly and polite service man.
Quick service and a clean carpet!
Professionals are well-trained, courteous, thorough, and do not pressure clients for added treatment. Nicholas is the best!