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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I don't recall gentleman's name who would perform the service but he is very friendly and helpful. The carpets look great as well.
Chris was wonderful and I felt very safe in having in my home. He did an excellent job.
The cleaning was just great; it's like I have new carpet! My dog and I had tracked in mud on to very light colored carpet. I have tried to remove the stains and couldn't. Your products are great and don't have that awful odor that is associated with other carpet cleaning companies. Very safe! I am already spreading the word about how wonderful Zerorez is to work with. I also need to mention Angel and the other ladies I dealt with over the phone when I called in to check where I was on the list of "to dos". They were so sweet and yet, very professional.
No other company is ever coming into my home to take care of my carpet and tile! Thank you!
EVERYTHING
Not only are my carpets clean, they smell good. I have a dog that she's a lot and 3 messy kids who spill non stop. The best part is the friendly man who came to clean. Roy loves his job, he loves the company he works for and he loves the product. You can tell he trusts in it.
I was misquoted a cost amount at the time of original phone call. Overall service of technician was 70%. Several spots were missed, when I pointed them out he did go back and remove them.
The carpet looks great!
Staff was very polite and results were very satisfactory.
Your service is done quickly and very well. The tech. was very nice and helpful and friendly and my carpets look great!! Thanks
I liked the FAST service -- we ended up needing cleaning asap for move in to older home that was empty 2-1//2 yrs. The tech was super nice & explainned the cost - apparently stains were from pets previously there. Zerorez offers 2 ways of removing stains - I paid more to get stains cleaned down below carpeting, a must.
You can actually see the nasty "ick" that is removed from carpeting during cleaning. Gross but sure is great knowing its gone. The house smelled better too after being cleaned! We highly recommend. Thanks Zerorez!
Did not honor the deal and did not clean stairs properly
Prompt and courteous
I love that there are no harsh chemicals and the efficiency and friendliness of the staff.
I appreciate the curteous service from Matt he was friendly and assisted my mother in law with getting everything squared away!! Thank you Zerorez
Travis made our 18 year old carpets look like new . Best carpet cleaning service we ever used - By Far !!!!
No chemicals, deep clean, friendly tech
Excellent customer service and results were amazing.
The service was great and the worker was professional and informative. Love the green initiative.
Did not appreciate the "009 fuel charge of $10.00"
This was not disclosed when I called to get estimate and book appointment.
Technician was great and knowledgeable and the 10yr old carpet looks almost new.
I specifically asked at the time of my appointment that I needed someone to stretch my carpet in places where it has come up. I even reconfirmed with the girl who called to confirm my appointment. The guy showed up clueless that I needed it done. The service tech said he would call the office for me and schedule someone to come back and stretch the carpet but guess what he didn't. I received a call to pay my balance and asked her about someone coming out and was told "I can't do anything until you pay". Of course I'm going to pay! I took off work and now someone is supposed to come out Friday between 4-6 which screws up my evening plans. What a nightmare. I guess my carpet wasn't all that dirty because it doesn't seen all that much cleaner. What about some $50 gift card? No one ever got back to me on what I need to do for that. I'm ready to call 105.3 The Fan and yell at them and tell them zerorez sucks!
The young men were polite, careful and informative. It was a good experience
great people, great service
The two people that came out were good, but some of the spots remain. The more experienced person explained why. The problem that I have is that the less experienced person "cleaned" one of the spots and while she got it out, which was great, whatever she used left 2 gray stain lines on my carpet that were not there previously. Don't know what happened, but I definitely do not like the gray stains that Zerorez put on my carpet. Thank you
Technician tried hard to please. Good results.
Not charge $35 for 10 feet of hallway.
Not charge $60 per room to treat pet odors!
You guys have a great service, but you charge OBSCENE amounts for your extras. I hate to use you now. I used to use you all the time, but can't afford anything but the basics now.
Zerorez was right on time, very conscientious and did exactly what they promised to do. Floors and shower tile look great.
Your service man was VERY well mannered. He cleaned up after the water to the icemaker flooded four rooms. The areas he cleaned had to do with this. Zerorez is the ONLY company we use.
Technicians were great! Very friendly, professional and knowledgeable. Arrived on time.
Technicians are courteous and professional. Carpet was cleaned thouroghly
Great