Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84580 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 4, 2015 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly honest technicians and customer service. Zerorez also does the best job in the business at competitive prices.

Report a concern   July 4, 2015 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everyone I talked to was very professional and nice. The gentleman that cleaned my carpets was very helpful and professional.

Report a concern   July 4, 2015 — Rated 10 out of 10 by Mary L Crossley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soapy suds left in carpet. Very clean and smells clean.

Report a concern   July 4, 2015 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a great job on our rugs. They were fast and courteous.

Report a concern   July 4, 2015 — Rated 10 out of 10 by E.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works!! Also techs are polite, friendly, and efficient.

Report a concern   July 4, 2015 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great, Austin was very friendly and knowledgeable

Report a concern   July 4, 2015 — Rated 4 out of 10 by L.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet was not cleaned thoroughly or evenly. The tech didn't listen to my needs.

Report a concern   July 4, 2015 — Rated 10 out of 10 by Glenn Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

As described the solutions completely clean an sanitize the carpet! The tech was professional!

Report a concern   July 4, 2015 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The no residue and clear price structure.

Report a concern   July 4, 2015 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly people and the fact you don't leave residue on carpet.

Report a concern   July 3, 2015 — Rated 5 out of 10 by M.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My daughter had stayed here with some pets and Alicia your rug cleaner got maybe a half dozen stains out very well. I was not told before how expensive it is to get stains out. I was charged $150.00 for 2 bottles of stain remover which I think is too expensive. I would have talked to Alicia and made a different arrangement, using just one bottle of stain remover if I had known how expensive they were.
Name removed

Report a concern   July 3, 2015 — Rated 10 out of 10 by Margaret Isom Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How knowledgeable and professional your rep is
The fact that you don't use soap in your
Cleaning product.

Report a concern   July 3, 2015 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man worked well professionally with on time manner. I am very satisfied with a high quality of work.

Report a concern   July 3, 2015 — Rated 10 out of 10 by Mary Anderwald Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional application of non toxic smelling cleanser. Clean carpets and fast drying.

Report a concern   July 3, 2015 — Rated 10 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

effiscent and friendly

Report a concern   July 3, 2015 — Rated 0 out of 10 by M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very very expensive and manager/supervisor wouldn't make any type of reduction in price or call in to speak to his supervisor for price break. I'll never do business with this company again. I was giving this company a chance but very disappointed in the service. I'll be going back to Dalworth Carpet Cleaning for future services.

Report a concern   July 3, 2015 — Rated 9 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and courteous. I was pleased with the up he did.

Report a concern   July 3, 2015 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy that came out did a great job. Our carpets feel and look so clean!

Report a concern   July 3, 2015 — Rated 10 out of 10 by Tracy Dovalina Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stellar customer service, professional representatives and tremendous results! From the moment he arrived, we were impressed by his pleasant demeanor, knowledge of carpet cleaning procedures and his ability to help us feel at ease with the entire process. Our carpets upstairs and down were very dirty and had been that way for several years. Not once did he seem surprised or react negatively. Having three children with lots of toys, we also had a lot of small furniture and large toys to move and deal with during the clean. My husband and I were prepared to move items if needed. However our Zerorez technician made certain that was not necessary! He moved everything himself, ensuring all furniture was properly placed on protective blocks once carpets were cleaned. He worked diligently to get out as much of the old stains as possible and helped make our home feel and smell clean and new! For the first time, I can be in my home without constant sneezing or headaches from allergies. Thank you Zerorez! You just acquired a lifetime customer!!

Report a concern   July 3, 2015 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job

Report a concern   July 3, 2015 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Roy was so nice, professional and he arrived early!! I was so impressed with how my carpet and tile looked like new!! The smell was so fresh and clean!!

Report a concern   July 3, 2015 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

Report a concern   July 3, 2015 — Rated 0 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disappointed with the clening process,even after your company came out and did a redo my traffic area still did not look any better. There was an equipment failure and water went up the wall,on my cat collection case,over the miror, into the bathroom floor and then dumped a lot of water on the carpet in the hallway. It was mess that I had to clean up except for extracting the water from the carpet. Even after registering a complaint no one from management seemed to care as I did not get a call from anyone. Actually, my carpets did not look any better than the free one that comes with resigning the lease. lastly,I was not appy with the pric quote I got. Over the phone, I was given a price and told it would probably be less when the cleaner got here;however the price was much more.After much discussion I got a better price even though the the price was still higher than what I expected. Rght now I do not think I will use your service again.

Report a concern   July 3, 2015 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

FABIAN-- He did a superb job refreshing our marble vanities and sealing the granite our kitchen. Major Kudos

Report a concern   July 3, 2015 — Rated 0 out of 10 by D.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our carpet is as dirty as it was before you so called "cleaned it". I was promised to have 10 square feet of tile cleaned at no cost and when your tech came he said that only two people in your company were qualified to do that and he was not one of the two. I called your company expressing my exstream dissatisfaction and no one has returned my call . I called your company because Mike Rodgers of KRLD swore you were so good, I am very disappointed in Mike raving about the quality of your work and now i know first hand you are anything but a quality carpet cleaner!!!! What a disappointment !!!! don Last name removed Phone number removed

Report a concern   July 3, 2015 — Rated 10 out of 10 by P.A.J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very tough stains were almost totally removed.

Report a concern   July 3, 2015 — Rated 10 out of 10 by Michelle. Dwyer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My family can all lay on the floor without feeling like we're laying on a bunch of chemicals. Our technician, Chris, got down on the floor to check out stains to give us the best service he could. I appreciate his dedication.

Report a concern   July 3, 2015 — Rated 10 out of 10 by G.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked everything all but the fact they charged me 25. Extra for a walk in closet long narrow and foa whole room for my bedroom sitting room which is small and filled with furniture, a large sofa, chaise desk and coffee table, seems to me these two should have been considered one room. The workmen were very professional and courteous.

Report a concern   July 3, 2015 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and courteous

Report a concern   July 3, 2015 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you are a "green" company and your rep was very polite and courteous.


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