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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the empowered water - no chemicals left behind. The crew that did my cleaning were professional and respected my home.
Courteous technician. Took right at the estimated time to complete. Technician made every attempt to remove all stains and did a good job.
Our technician was wonderful!, and everything looked great when he left! But now it looks worse! Don't know what else can be done.
The end result was CLEAN! Both visually & in feeling.
Carpets & tile looked brand new.
My carpets seem dirtier now than they were before Zerorez came to clean them. They did not pretreat any of the stains, so very few of them came out. The cleaning just seemed to lift old spots to the top. This seemed to be an invitation to try to sell me a very expensive air purifier. I also do not understand why it cost so much to clean my rug when it took less time than any of the rooms. This all makes me wonder how clean my carpets truly are and if I wasted over $400.
Setting the appointment was easy and the customer service was friendly and fast. Also, the tech that cleaned my carpet was very polite and informative. He did a great job. I was highly satisfied.
Cleaning of carpet is done very well, all stains removed.
Not one piece of furniture was moved in my living room, no matter how small the table or how light weight the chair. I have sent a photo of one table that shows open circle in table at the bottom where carpet was not cleaned. I had moved a lot of furniture to thoroughly vacuum and some were not in usual place. That meant I had spots that weren't cleaned in areas that are open. I had assumed no moving of sofas and heavy furniture, but light weight tables? Not one piece of foam or whatever was used to put under any legs of anything. The carpet cleaning is impressive and I do think the cleaned carpet looks good.
Your representative for making my appointment did not relay information that they could not remove blood stains from my new carpet. That was the only reason for booking your service.
Communication with tech as to what to expect from the service in relation to the shape our carpet was in before the cleaning. The results were in keeping with the tech's advice. He did a great job.
The cleaning process is quick and effective and not harmful to the carpet .
Both my wife & I got sore throughts from the cleaning process. We were present during the cleaning, observing & asking questions. Within a couple of hours we both had sore throughts. My wife had to go to the Doctor,because of a sore throught & severe coughing. We had to leave the house right after the cleaning because of a terrible gaseous odor. Not sure why, maybe you can tell us. This carpet is only 1 1/2 yrs.old, first cleaning & was not really even dirty as the technician can attest to.
cost and effectiveness
safe products, no residue
The carpets were clean. The technician was professional and courteous .
No chemicals are used.
Everything that was said was done, carpets look good, pet stain gone. The person that did the cleaning was nice and knew what he was doing. Overall good experience.
I like how nice the carpet gets clean
The technician (Decarlos) you sent out on Saturday, August 8 was fantastic.My carpets look like new and they dried in about 4 or 5 hours. I will be asking for Decarlos again! Some of the technicians you send out are not good - my carpets look worse AFTER cleaning than before and they frequently take overnight to dry. Decarlos cleaned the way the carpets should be cleaned EVERY TIME! He did it the right way!! Zerorez should commend him. You should retrain your technicians to clean like Decarlos.
Timely, excellent results, cost effective.
Robert was very polite and did a great job describing the services as well as cleaning our rugs and couch well.
The technician was on time, explained the process, kept me informed step by step, asked for my inspection and showed me how well the cleaning process was working. He was personable, polite and thorough.
Your technician was very courteous and professional. The quality of the finished job was excellent. I will continue to use Zerorez in the future.
We haven't had the work done yet, but your representative was professional and aiding us in making wise decisions regarding what work will need to be done.
Use of water for cleaning; price; trained servicemen.
Exceeded expectations
I like the products. The man who did my carpets was very good. He was thorough and did his job very well.
the carpet looks great but a minor furniture damage to our TV console which we will try and repair
Less water