Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85465 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 18, 2015 — Rated 10 out of 10 by W.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We really liked your employee Richardo. He did an excellent job for us.

Report a concern   September 18, 2015 — Rated 5 out of 10 by B.U. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There were spot which didn't come clean after drying. Still very noticeable traffic area.

Report a concern   September 18, 2015 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning, my carpet is soft and the process was fast

Report a concern   September 18, 2015 — Rated 3 out of 10 by E.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Service tech, Braxton, was friendly and professional. He was very thorough in his work. The only reservation that I have about zero rez is the high price. For three small rooms with a pet spot treatment, it was over $264. Have never ever paid this much

Report a concern   September 18, 2015 — Rated 5 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have used other companies that more furniture and place on disc until carpet is dried. No furniture was moved

Report a concern   September 18, 2015 — Rated 10 out of 10 by Jason Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert did an excellent job! He was very professional and showed me all of your wonderful products but no pressures besides the products sale themselves. I've used you guys on all my properties many times and have always had excellent service.
Jayson Turner
Jaylor Properties LLC

Report a concern   September 18, 2015 — Rated 10 out of 10 by Louis Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was really surprised how well Rob explained what he was going to do. I had someone else try to clean a dark stain on my bedroom carpet. He could not get it out and said I may have to replace it. Rob did a great job getting it out. I am very pleased at the out come and would highly recommend your company to any one who asked.

Report a concern   September 18, 2015 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, great job, very polite

Report a concern   September 18, 2015 — Rated 10 out of 10 by Shripal Patel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Organic products and a very knowledgeable staff.

Report a concern   September 18, 2015 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was through as well as friendly, and considerate to my young children.

Report a concern   September 18, 2015 — Rated 10 out of 10 by Rita Crutchfield Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very thorough and accommodating.

Report a concern   September 18, 2015 — Rated 10 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Just how clean the carpet and tile are after the treatment. I love the fact it's really just "souped up" water, nothing harmful and NO detergent!

Report a concern   September 18, 2015 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was notified before the tech arrived. He was on time and very friendly and did excellent work. My carpet looked great.

Report a concern   September 18, 2015 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

service tech was very professional. good man

Report a concern   September 18, 2015 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Highly. Recommend

Report a concern   September 18, 2015 — Rated 0 out of 10 by J.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I feel that you pulled a classic "bait and switch". Your $100 four roon promotion turned into $300 because we had pets.

Report a concern   September 18, 2015 — Rated 10 out of 10 by Jane Jillson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best cleaning EVER! Our carpet is wool blend and the utmost care was taken! 8 year carpet is bright & beautiful again! Thank you Eric!
Jane & Cal Jillson

Report a concern   September 18, 2015 — Rated 9 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very courteous, and I believe he did as good a job as possible.

The only thing was, in the promotion I was to receive a gift certificate from Brazilian Steakhouse. I did not receive that. If you will please send it in the mail. Thanks

Report a concern   September 17, 2015 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There was no upselling of additional services. Everything needed to leave a clean carpet was included in the pricing. The technician was efficient and left my carpeting looking great!

Report a concern   September 17, 2015 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far everything. Darwin did an excellent job. He was so polite and explained the cleaning process clearly.

Report a concern   September 17, 2015 — Rated 0 out of 10 by H.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Mark Davis did a beautiful job on Aug 31th cleaning the carpets in my dining room and living room - then on the 15th of Sep I had my 3 bedrooms and hall way cleaned - I am not pleased - I will not use you again - Name removed

Report a concern   September 17, 2015 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think your service is really the best :) I am very happy with the resultes !!

Report a concern   September 17, 2015 — Rated 3 out of 10 by C.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Booking the appointment was really bad. Then they would call and lie to me about when he would show up and their attitude was like they could care less. The tech was great and did a great job the office sucks!

Report a concern   September 17, 2015 — Rated 9 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

"Zero residue" is not just a jingle - it's true. Travis was awesome. He worked diligently and efficiently, and took great care to deal with my challenging carpet issues. He was also extremely respctful and well-mannered. Great job!

Report a concern   September 17, 2015 — Rated 9 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent clearning

Report a concern   September 17, 2015 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Great product, easy, no odor, just all around solid!

Report a concern   September 17, 2015 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was very dirty. It looks like new. Service tech was very thorough and very professional. Will use again.

Report a concern   September 17, 2015 — Rated 3 out of 10 by J.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My house is vacant. I paid your technician and asked him to lock the door and put the key in the lockbox I put on the door (I showed him what to do).
The left the front door standing open about 4" which I did not find until the next day, so my house was not secure.
Also, still have minor juice type spots in the entry hall way to the family room.
I would like that area re-cleaned.

Report a concern   September 17, 2015 — Rated 7 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I though the technician did a good job. The rugs stayed wet for 12+ hours vs. 5 hours which was what I was told.

Also, one of the area rugs that was cleaned on site stunk up the whole house (for 2 days)and I had to have a follow up visit. I'm not sure that I would've had that done if I would've known in advance. (wet dog smell)

Report a concern   September 17, 2015 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ron was awesome. He was very friendly and informative. We will be referring more of our clients.


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