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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wish Kyle would have done the first cleaning. Great job.
They are so good, your advertisements are spot on. I have been using you for several years and have not been sorry.
However, you gentleman that did it was very nice and did a great job but seemed to be in a little bit of a hurry to finish. I think he could have moved a couple of pieces of furniture to get under.
Excellent service and very good technicians! They explained everything thoroughly and did a great job.
Very professional,respectful,good equipment.
The tech was careful with my furniture, he even put a corner protection. And my carpes stains are gone! !!!!!!
Guys were friendly and seemed to know what they were doing.
The technician was awesome and very professional. The floor looked ok at first, but once it dried, it didn't look so great.
No sopping wet carpet, commitment to satisfaction, professionalism
Technian was top-notch.
low cchemical components
cleaning method dries quickly
Job was not done correctly. You sent someone out here to fix the problem, and I specifically requested not to have the same guy, but that is who came. I was told that the hallway did not count as a room for my 2nd visit, but because the young lady who told me that was off for the day and could not verify my story; the technician would not do the room that he was supposed to be doing. Not very good customer service. Very disappointed in my experience. Gave you the opportunity to make it right, and it was not corrected. I will never use Zerorez again, and will not recommend your company to anyone.
Very clean good customer service
My area rug was only picked up yesterday other than the pick up I haven't been provided any services.
The young man who picked up my area rug, was friendly, helpful and very courteous
Good Service and carpet looks great!
very professional
Didn't get stains out
Everything was so easy, clean and smelled amazing - it all worked better than I expected. Shawn was amazing at recommending product and helping fit our budget.
The product and the service people so friendly on the phone and the when they came out they were so willing to help and answer questions.
GOOD COMMUNICATION / GOOD CUSTOMER SERVICE / QUALITY WORK
The kitchen tile grout is still visibly dirty in several spots. The technician failed to leave the restaurant gift card. I used other companies, paid less and been more satisfied.
The gentleman who came was very polite. I told him that when the carpet dried I would know if I was satisfied with the result.
I have an appointment with a team lead on Monday between 1 and 6pm.
I am disappointed that he could not come before. It has been 24 hours and a couple of patches are still wet/damp.
Carpet and tile looks brand new. Our technician was very professional and informative.
No chemicals. Technician very courteous and informative.
Carpets are cleaned thoroughly, which has extended the life of my 7-yr old carpets. Technicians are always friendly, knowledgeable, and courteous.
Roy told me to to get ready for the best cleaning I've ever had, and he was right! Even though this was the third time I had used Zerorez, he did a better job and was the first technician to tell me about the protectant and the permanent air filter, both of which I decided to get. Thanks Roy!
Technicians worked very hard to get stains out, and even managed to get the paint up that the painters left behind on the carpets.
My carpet and tile has never looked better.
Professional service with quality products = GREAT RESULTS!
You use organic cleaners.
Gets the carpets really clean!