- Phone: (214) 372-5326
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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Healthy carpet cleaning by experienced representatives who work to make sure you
are happy with the job done.
I had watched a cat for a friend, that ended up spraying my 200 sq ft room. The technician ended up using 14 GALLONS of your pet cleaner. He showed me the area when he had used 2, and we had 3 other areas, about the same size, so I was figuring, MAX, 8 gallons. He told me AFTER he was finished that he had used 14. There was never a number discussed, never a "I think it may take X gallons, is that okay?" or "How many gallons am I able to use before you'd like an update?" or, and this would have been best "Ma'am, this carpet can be replaced for $400, and I'm thinking it will take more than that in the cost of the pet cleaner." Your company should have a policy to follow, get verification, or at a certain dollar or gallon amount, re-check with the home owner.
Great service from technique. Very friendly
Friendly people, the house doesn't smell like chemicals, the products seem to work great and the tile floors look wonderful!
Great Service
Brad did a great job.
Service was terrific and my carpet looks fabulous!
Please call to discuss matter or I am going to the Better Business BureauPhone number removed758
very professional and thorough
Professionalism and courtesy of staff
Actually move the small pieces of furniture to clean around/behind them. First tech i believe we've even had who did a great job of the spaces that had been cleared for him, but did not move small things and so did not need to put any furniture protector strips on feet of anything.
AGAIN & A G A I N - R E A D M Y E M A I L S
YOUR TECH D I D N O T L E A V E G I F T C A R D AS R E Q U E S T E D.
NEGATIVE REPORT I'M SENDING BECAUSE YOU FAILED TO R E S P O N D TO MY SEVERAL EMAILS
S E N D M E M Y G I F T STEAKHOUSE $50 GIFT CARD.
Email address removed
7313 ridgemoor ln.
plano, tx. 75025
Your rep (Chris I think)was very punctual, a good communicator and our carpets are looking so much better then they were before you cleaned them and the kitchen tile looks great as well!
Travis did a great job and worked diligently on some tough stains. I am very impressed with his work.
No soaps, just pure water.
couldn't get some of my areas clean
No cleaning residue on carpet. Products get the stains out.
The carpets look great, the technician was polite and professional. I would definitely have him back again next time.
Your people went above and beyond. The carpet came out looking great. Need to work a tad on communications and scheduling but other than that, it all went well.
Good job at first glance. But there were spots that were merely faded, elevated charges for very small areas, and an area 3-4 feet long in a traffic area where liquid came up between my toes when I walked barefoot there. I had to bring in a big fan and run it overnight to be ready for company the next day.
This was my second use of your company. The first was very satisfactory; this one not as much.
But it was still better than the services I have gotten elsewhere.
We like the care that goes into doing a good job. We love the lack of harsh chemicals!
The pet treatment did not reduce any of the biological areas on the carpet. There are two areas of my carpet that are now loose that were not before. Also, the gentleman scrubbing the carpet showed up for the initial inspectionwith shoe covers on but had them off while scrubbing and retreiving things from the van.
They did a great job cleaning all of our floors thru out the whole house and we had a good friendly rep.
Booking was a little difficult and I didn't get the special that was emailed to me...
A great job
Quick drying, no odors, great representative.
Carpet was very clean, fast service and very professional men, however I didn't get my gift card for the Brazilian steak house
My carpet is ALWAYS soft and fresh and completely clean with zerorez
My service guy was great. He was extremely polite and represented your company very well. I would definitely use zerorez again.
You did not explain the pet treatment cost during the time I setup appointment. Later, the pet treatment is charged by per gallon for 75 dollars. I am not thrilled about this.