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based on 85020 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We heard very favorable advertising in Phoenix and decided to use for our new home in Fort Worth before moving in. Better than expected. Darwin Harrison very great ambassador for your company.
Remove coffee
spots
Courteous associates, fast drying, always looks great after service,
How clean everything looks and smells.
See my email response to your last invoice.
Chris was very professional and helpful!
On time. Easy to schedule. The worker who came to the house was excellent - nice, polite, and efficient.
As I remember, Michael was the servicing representative. He was so conscientious and gave real thought to some of the problems pointed out to him. I would recommend using him to anyone.
The carpet is much cleaner. The employee was very detailed and he exceeded my expectations.
The technician was efficient and handworking.
Didn't get the service that I expected from watching Good Morning Texas. Not once was it mentioned in order to get your carpet looking like new, you will need to pay hundreds of dollars more.
the solutions used did an excellent job of cleaning our carpet and micro fiber furniture. The young man that was the technician was very polite, knowledgeable, and an extremely hard worker. Thank him for us.
Tony & Audrey Murphy
Kyle was great! Very personable and professional. I know he did his best to clean our neighbors carpets as well as we could! The neighbors were actually very impressed by how good their carpets looked!
Thanks and we'll see you on Friday at our house!
First name removed
PS - I'd agree to having my name used as long as it's just listed as "First name removed B.; McKinney TX"
Robert was awesome! Professional,a D did great walk
Great service
quick and efficient. Dries quickly. Very professional.
Knowledge and friendliness of the staff.
Courteous and professional staff.
Good job on carpet cleaning with guaranteed satisfaction.
Very pleased!! Called to make appt. on a Sun. and my call was returned promptly the next day. Zerorez showed up on time and did an exceptional job! Our carpet looks clean and fresh, no harsh chemical smells and I was very impressed with how our carpets were only damp and almost dry within 30-45 min! able to get out stains that were questionable without an additional fee. Will definitely use them the next time we need our carpets cleaned and recommend this company to our family/friends! Thanks a million Zerorez! A+++
Carpet does not feel soft like I thought it would. No different from when I vacuum it. Maybe clean but just does not feel that way.
Very thorough and everything is "green."
The appointment was scheduled for between 1:30 and 4. The first technician never showed up. After numerous calls I was finally told another person would arrive around 5. He finally came about 5:30. He did a very nice job, but the math on the bill was wrong and you owe us some money.
We particularly liked our technician. He was friendly and knew what he was doing.
Service was well above and beyond what I expected and exceedingly superior to other companies I have used.
The technician was courteous and explained the process and what to expect. He did a phenomenal job in cleaning the carpet and tile as though it were his own home! The pricing for the service was an outstanding value!
The technician was awesome! Taking care to go over stained areas an extra time and you could tell that he took pride in his work!
I have not seen the carpet but our handyman said it looked very nice. Will want to see if the spots reappear in a while like some carpet cleaners do. Hoping not. The service tech was there in the time period that they had given us.
When I placed my initial order the young lady did not inform me that there is an extra charge for rooms over a certain amount of square footage. I also was not told about the cost for stairs. I like to be told everything upfront. The tech is the one who informed me of this after he got to the house and called me. I do appreciate that they don't do any type of extra costs without asking you first but still would have liked to have been informed of this when I placed my order.
Service quality, prices and customer service.