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based on 85465 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone we dealt with was very nice and professional, and the rugs dried very quickly.
You could definitely see a huge difference in the carpet and the customer service and cleaning crew were excellent.
Professional demeanor of technicians
THEY CAME WHEN THEY SAID THEY WOULD. DID A FAST AND GOOD JOB.
Crew was profession and passionate.
I like the powerful water system that cleans my older carpets so well. We are not ready to replace our carpets, but I want them to be as clean & cared for until we do. The way Zerorez cleans my old carpets makes me feel good about how they would take care of our new flooring one day. Thank you! :-)
Great job done every time! Friendly employees.
Techs need to ask the female of the house if allowed to move small sofa or chairs to clean under neath she may be pregnant and can't move furniture,they need to be more customer active than just in an out service.The service tech is the companies front runner for Zerorez, done customer service for 30 years and I know how important the service tech can be for return customers.....
I fill that the carpet was not clean throughly leaving spots left on the carpet, looks like it dirty more now then before.
Review your appt scheduling and provide a receipt for work done.
It works!!! You can get the worst stains out and they stay out!
Very courteous gentlemen and the carpet looks and feels so clean. And stays clean longer than any other treatment.
You have excellent technicians. They explain everything they do and what need to be done.
I love that you do not use chemicals...green;). Ya'll did a great job!
no chemicals and no odor
Brown spots covering wood floors and stained front rug. You had to come back to fix the rug and I had to spend all afternoon cleaning the spots from my wood floor. It was a dismay.
Efficient, friendly and it works!
All good
Servicemen are thorough and well mannered.
Quality of service and professionalism of the technicians.
Installers were very knowledgeable & professional.
No smell; quick drying; pleasant technician ( Dustin).
Did good job on spots and showed us where someone else had used so much soap, he did a a very good job
Always a great job by the technician. I love the staff and the tech I had was really friendly and not creepy.
Works
rugs looked fantastic, exactly as promised; products were explained thoroughly, and service was professional and friendly
I like how the technician took the time to explain what he was doing and allow me to ask question. He was very knowledgeable and very friendly!
You could be a little more diligent in identifying and pretreating spots in the carpet.
We really liked meeting the last representative to visit our home to fully explain the operation and systems in use with the HealthWay filter. We did not fully understand how/if it was working properly and nearly returned it, but after ongoing use as instructed by the Zero Res representative, we love it.
The service on this last visit - due to the information, history and guidance about how to properly use the filter- was exceptional.
I would recommend this home filter to anyone wanting to upgrade their home systems to something that rids rooms of dander, odd smells/fumes and wants to breath without any of the symptoms of asthma, like me. I have been diagnosed previously with asthma, taking steroids repeatedly in the past, and recently I had experienced coughing, dry eyes and ongoing congestion, but when I am near the filter - in the room where it's left on - all of my symptoms dissipate and I can work for hours undisturbed by any asthmatic irritations. I was diagnosed about 10 years or so ago, and I do cough when I'm around allergens and heavy pollution - but with this filter - life is outstanding. No asthma symptoms at all! Great for kids, families with pets, and/or anyone wanting to breath clear and fully - without medications (like me)!
Love the HealthWay filter - and I would recommend it and the service we received to anyone on allergy mediations or experiencing ongoing congestion or exposure to allergens that are hard to eliminate with traditional Hepa or other so-called "allergen" filters.
Thanks again,
Leslie Catherine Bradford
Everything was great and fast