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based on 85014 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Impressed with your ads. Like the professionalism of the associate who visited our home. Looking forward to having you do the job.
I had the tile in my bathroom and laundry room completed. Once it dried it looked the same. I don't feel that the tile turned out very well. The agent that completed my service was wonderful and the carpet looked great. I am not satisfied with the tile cleaning though. I thought it was a waste of money.
When I called to make my appointment, I was specific with how many rooms I needed cleaned and discussed the pet stains. I was given a $269.00 quote. I also scheduled a morning appointment. The operator said the blocked time was 8:30 - 11:30. The technician never gave a courtesy call of his arrival. I had to call and ask if I was still scheduled because it was noon. The technician arrived at 12:30 and he only had 3 rooms and my stairs on the order. He also said the pet treatment was 75.00 a gallon and I would need 6 gallons and if I didn't get the treatment he could not guarantee my carpet would be cleaned. Well $500.00 later my carpet still looks and smells dirty. The money I wasted could have gone towards new carpet. The water seemed to have a musty old smell. What makes it worse is now I have to schedule another company to come in because my carpet smells like wet musty water. I am very disappointed.
Great Job. Carpet looks new even being 9 years old.
Good communications, on time for appointment and a courteous employee.
I've been hearing about you on the radio (105.3 The Fan) for months and decided to give you a shot. Best thing we could have done. Your associate Braxton Stewart was very informative, punctual and very friendly. I plan on using you in the future and asking for him specifically. Our carpet looks great and we feel great knowing we have the MicroSeal warranty. Great work!!
Thanks,
Richard and Kelly Chevere
Ivan was very friendly, courteous, thorough and professional.
no chemicals and good service.
Our carpet looks fabulous after being cleaned!
Walk on immediately; no chemicals;
I will be interested to see how the "protectant" works.
Your Technician Miguel displayed outstanding service listen to my concerns from when y'all came last year at Christmas and he overcame all of the objections that we had to deal with he was very professional and courteous he is a great service technician
Everything! First time for using Zerorez, will not be the last!
The technician who came to clean the carpet
Friendly knowledgable techs, and excellent results.
on time service, professionalism , the product is great
The technician did not call before he arrived. Then he damaged the grout on our ceramic tile, and tried to explain it away with a couple of lame excuses which we knew to be false. It took him 3.5 hours to complete 5 rooms and a hall. The only reason I'm not giving a zero is that I have used Zerorez for years so I know this was an isolated incident.
Good customer service
My carpets are so clean and look brand new. I have a weave type carpet and once they are clean, it's like the fibers are zipped up and look new.
First time using Zerorez, cleaning process appears superior to others we used in previous years. Up selling by the service person is a real turn off, but I know the service person was just doing what Zerorez tells him he must do.
Carpet smelled terrible after the service was done. No vacuuming was done prior to cleaning and the entire house smelled of dog after the service but didn't prior to cleaning.
Very professional and did an outstanding job cleaning each and every carpet
The carpets had pet stains and now look like new. The techs were knowledgeable, friendly, and helpful.
No harsh chemicals used. Very professional service rep.
They were able to restore 11 years of traffic in my carpet to new again. A very professional & courteous technician came to our house and walked me through the entire process. Would recommend to anyone looking to get their ducts and carpets cleaned.
Impressed with the process to remove and eliminate pet odor.
No real disappointment, but felt efforts were a bit strong to sell additional services. At outset, I said we wanted basic service, nothing more. He was not discourteous, and maybe if I were running the company, he might be EXACTLY the kind of rep I'd want. I am merely saying when a customer says this UP FRONT, leave it be.
LaPaul did a wonderful job and is a very valuable employee for you. I hope you realize that and compensate him accordingly.
every thing was great
Please fix my carpet.
There was a couple of spots That were not removed,but the rest were fine.