- Phone: (214) 372-5326
- Visit Website
based on 85014 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like knowing there is no soapy residue left in my carpets. Also, the technician tried to address of my concerns.
No soap products and fast friendly service.
No chemicals. No soap.
Honest performer
Delivered what he said he could
Pleasant and a hard worker
I don't know if you can do anything. We used zero Rez in 2012 and it was an amazing job. It was great the spots did not come back. This time the spots were back the next morning and they now look orange and the carpet smelled this morning. I don't know what the difference is but it was not as good as last time. The spot are more pronounced now.
Clean most important room first. This room still has some stains but the rest of the house is perfect!
You were prompt and curtious and you actually gave me a bottom line and it did not change when it came time to pay the bill. Ang my carpets look fabulously new.
Service person was very professional and explained all that he did
Great work, carpets came out like new. No strong chemical smells. Tyrone was terrific!
Your follow-up and comeback guarantee was for real, and it came out better the second time.
odor free and fast drying
On time, carpets were very clean
I really liked your technician Fred, and how my carpets looked when he was finished cleaning!
Tech was very knowledgeable carpets look great and not very wet when he left, so dried quickly
no chemicals
Safe
I liked that they worked and that the technician was able to complete the work quickly.
Ivan was great and did a wonderful job, BUT, my carpet now has yellow stains. Not happy with result.
I thoughly enjoyed having the carpets cleaned in my house. They are absolutely lovely, love the work and how Ivan was so nice in explaining everything that he was doing. He did an excellent job and I would not hesitate to ask for him back and will strongly recommend Zerorez to my friends and family.
I've used you guys many times and you've always done a great job. But I've learned that it all depends on the tech you send out some take more time and do a better job and some just breeze right through it. The last guy you sent out was very nice however he did not do a great job. I'm was not happy.
The technician this time was great. His attention to detail and the time he spent trying to remove the ink stain was greatly appreciated.
Professionsl and very thorough!
Friendly technician. Great servie
I asked for a mid morning appointment, technician showed up at 12:15.Floors stated very very wet in some areas beyond the 6-8 hours the technician said it would take. I did not receive my gift card, again.
Liked that it was clean equipment and knowledgable technititions.
I love that there are no chemicals.
I wish when I called you we could have set a time and a date on the phone. I didn't need the 3 or 4 emails,the 3 or 4 phone calls. One call gave a phone # that was so quick I didn't have time to write the # down. Once you called me before noon and woke me up, your work order expressly said to call after noon. I did appreciate the half hour heads up, gave me time to lock up the dogs and expect him. The young man was very polite and seemed to like his work and did a very good job. But I am used to making a call, and setting a day and time on the phone like normal people do, and not have to go through all the emails and phone calls and being disturbed at dinner, and being woke up in the morning. I First name removed't think I will use you again for that reason. Thank you for a nice, clean, carpet though. And I though the $10 HIDDEN fuel charge was deceptive.You need to build that into your original price, or advertise the fuel charge on your ads. I've never heard of anybody doing that before.
Being on time, proper price, nice and professional cleaner, doing a good job and happy to please.
Great service and attention to detail!
Robert, the technician, was the most gracious, polite and accommodating young man. He did his very best to please and from what I can tell did a very nice job. There may be a couple of areas of "heavy traffic" that could need a little more attention once everything is dry. As of now, I am completely pleased with Zerorez and will certainly recommend you to anyone who asks.