Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85014 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2015 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they are chemical free

Report a concern   October 17, 2015 — Rated 10 out of 10 by Lainey Sidebottom Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The services are well done and thorough. The results are excellent!

Report a concern   October 17, 2015 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had Zerorez clean the duct work in our 22 yr old home and I am very pleased. I am finally getting some relief for my allergies. I will certainly use Zerorez again. Thank you for your loyalty to customer service.

Report a concern   October 17, 2015 — Rated 9 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and efficient!

Report a concern   October 17, 2015 — Rated 0 out of 10 by K.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This was for a redo appointment that I already had to wait another week for. I was booked for a 4-6pm appointment time so that I could be at the appointment this time (my mother was at the other one). I received a call at 6:15 that he was going to be 30 minutes out. So I kept waiting. Finally at 7:30 he showed up. I had been at my door for 15 minutes waiting for someone to drive up. When he did arrive, it took him 10 minutes to get out and come to my door. He did an awesome job dealing with me and my emotions over this whole mess. He was able to get a lot of the issues resolved, but I still have stripes on my carpet from where it was cleaned. I have yet to be offered my tile cleaning or my $50 gift card that went with the promotion that I got. I have heard about you guys on KLTY for years and decided to use you because of their backing. I asked the second guy about both the tile cleaning and the gift card and he said he would have to submit it higher up for an answer. It has been over a month and I have still not heard a word from your company.

Report a concern   October 17, 2015 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Hector worked miracles on my poor old carpet yesterday, October 16th, 2015!!!! And the best bonus was Hector was so kind and competent. He deserves all of the credit for being so thorough and professional. I will definitely us ZEROREZ IN THE FUTURE. And I will request Hector every time!!!!!

Report a concern   October 17, 2015 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gets carpets really clean.

Report a concern   October 17, 2015 — Rated 9 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals and friendly employees.

Report a concern   October 17, 2015 — Rated 10 out of 10 by John Bowman. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fred, good employees. In and out. Goof kob

Report a concern   October 17, 2015 — Rated 10 out of 10 by C.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like your carpet treatment you use

Report a concern   October 17, 2015 — Rated 7 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The issue with my damaged tile has still not been resolved. Nobody has contacted me to make suggestions about how this can be resolved fairly. So although the staff seem very nice, The jury is still deliberating as to whether Zerorez will be recommended to a friend or not...

Report a concern   October 17, 2015 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work. The best thing was the gentleman that cleaned our house. Nice guy. Excellent customer service. He did a great job and I couldn't be happier

Report a concern   October 17, 2015 — Rated 8 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

I have had two good experiences with Zerorez, and one very bad experience with the tech in 2013. I came back with many reservations, but the service was great, but overpriced.

Report a concern   October 17, 2015 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's a great value and the service was excellent.
Thank you for all you do!

Report a concern   October 17, 2015 — Rated 10 out of 10 by David Handy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and experienced technicians

Report a concern   October 16, 2015 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No perfume or chemicals used. Carpets look nice.

Report a concern   October 16, 2015 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue and good clean.

Report a concern   October 16, 2015 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it is a chemical free process. Technician was helpful and professional

Report a concern   October 16, 2015 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech very professional

Report a concern   October 16, 2015 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Blake & Kyle were friendly & professional. My carpets look fantastic. I'm sold on Zerorez & will never use anyone else again!

Report a concern   October 16, 2015 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

timely, professional, polite, good work

Report a concern   October 16, 2015 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tell your customers that you may or may NOT call 30 minutes prior to arrival.

Report a concern   October 16, 2015 — Rated 8 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

CALL ME FOR A SPOINTMENT TO FIX MY AIR GORILLA AIR CLEANER. SETH SAID YOU ALL WOULD CALL ME, BUT NOT CALL ??

Report a concern   October 16, 2015 — Rated 10 out of 10 by K.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact they do not leave my carpets wet and use less chemicals.

Report a concern   October 16, 2015 — Rated 4 out of 10 by K.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cleaning machine left very stiff marks on the carpet upstairs. We vaccumed after the carpet dried and the marks did not come out. To fix it, you can make the carpet look smooth with no marks.

Report a concern   October 16, 2015 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are green

Report a concern   October 16, 2015 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, showed up on time and did a great job.

Report a concern   October 16, 2015 — Rated 9 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it truly cleans my carpet and doesn't leave a film that collects dirt afterwards.I like not putting chemicals back into the environment, and you are competatively priced.
The tech was very nice.

Report a concern   October 16, 2015 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Makes carpet feel/look very 'clean' w/no residue -- removes really bad stains/spots.

Report a concern   October 16, 2015 — Rated 9 out of 10 by J.A.C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brent Stover did a SUPERIOR job on our carpet - the BEST by far of any of the many times that you've cleaned carpet for us. His explanations, diligence and hard work resulted in the BEST cleaning that your firm has ever delivered for our home.


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