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based on 85014 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
customer service
I hate the automatically proposed "upcharges". I did the $99/4 room deal to test you guys out, and the technician immediately recomended a $60 per room pet treatment. He said that my house would smell without it. I declined, and my house does not smell. Also I wanted to get my sofa cleaned, but the technician quoted $220. I asked how much it would be for just the cushions, but he said his manager wouldn't allow him to only do part of the couch because it would look bad. I think it should be my decision if I wanted to risk having a mismatched couch. The carpets do look good though.
The cleaning was very thorough. Derrick did a great job!
Your company always does a great job and the technicians are friendly and always willing to answer any questions I have.
my carpet come out so clean.
Service tech are real nice.
Darwin was very polite, efficient, thorough and all-in-all did a fantastic job cleaning our carpets! We were also pleasantly surprised at how great the entrance way tile looked! That was a bonus. When he finished, the house really smelled good! Highly recommend Zerorez and Darwin!
I really love that everyone who has ever come to my home seems to enjoy working for your company. They all have always been in a good mood and do an excellent job.
The service personnel are always happy and cheerful. They take their time and do not rush through the job.
You always get stains..very tough stains out...and they stay out!!!
Love the weekend hours, reasonable prices and incredible customer service!
no detergent. experienced technicians.
We had a problem with streaks in the carpet and your tech did a good job in correcting the problem.
I would request him next time.
I did not receive my email receipt. Can you email another one?
THE TECHNICIAN TYRON WAS OUTSTANDING. HE WAS VERY FRIENDLY AND KNEW HIS JOB.
Fast and clean immediately
The worker was extremely nice, knowledgeable, caring to take care of the major spots we had. He was honest about what he could do or not do
Unlike that there are no chemicals and soap build up in my carpet
The technician was excellent--very professional, did a wonderful job! The only negative is that it is difficult to reach a "live person"! I have called three different times and have been on hold for what seems like an inordinate amount of time. The last time was my service date and received a message saying the technician "was headed my way" an hour before previously scheduled --which was fine, but the msg asked me to call back. I did, and was on hold for 10 minutes--I hung up after that
The technician was very nice but was very disoppinted in the results ... He was not able to get any of the stains out of my carpet at all .. I can do better my self with some stain remover and scrub brush
My tile floors have never looked better.
The technician did leave a scrubbing broom at my front door though. Please come pick it up.
less chemicals than other companies
Smells came back a day after
carpet was clean and free of residue
Very friendly & professional. Removed a lot of stains I thought were permanent.
Not sure, first time user
The carpets looked clean overall after the worker left. The biggest problem was the pricing. The customer service worker that I spoke to gave me an estimate. The guy cleaning my carpet gave me a higher price. What he said and what the customer service lady said didn't match. I told him what she suggested as far as pet spots and he acted like it couldn't have been done. That it went by a gallon of cleaner for each spot and she said 10 softball size spots. I had to negotiate with him for about 15 minutes then he finally gave me the price I had originally over the phone. By that time, I really didn't want the service anymore. I mainly wanted an ink stain removed and that was the only thing still left. I finally got the stain out myself with baking soda and vinegar. I wish I kept my $200 and put it towards my own carpet cleaner.
My carpets look great and the technician that came to my house was very careful as he worked among my things. He was very polite and arrived within the time frame I was given
The technician did everything he could to clean my very dirty carpet..... Even going back in one place to try again, with success.
Since this was a rental house we have in Rockwall, it was aprox. a week after it was done before we saw it. Very impressed! Never thought it would look that good.
The serviceman was polite, thorough, and knowledgeable. The arrangement of my appointment was managed professionally. Thank you!
I love that there is no "residue" with Zerorez, and that you are able to help us with pet issues. The technician was fantastic. I think his name was Brandon or Blake?? My bad that I can't remember his name as he was so informative with regard to the treatments and answered every question that we had. He was the best.