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based on 85015 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean enviro friendly no chemicals
Our carpet cleaner assumed he knew what stains to expect on our carpet, and cleaned the wrong area for what our problem was. He did get all the stains out (for the most part,) but I had wanted a certain area treated more, and he misunderstood me.
In the end it was ok, but I would have preferred that area get a little more treatment than it did.
There where stains remaining & not cleaned under carpet, I'd like someone back out to do what wasn't cleaned.
Prompt service and the carpet looks great! Sergio did a fantastic job! Thank you.
Robert was exceptional. Explained everything clearly and very professional
This is the second time that we have had the same issue, dark streaks in our light carpet.
Last year you came back twice, the second time did not correct the problem. We requested a supervisor the 3rd time, he came with your tech Joe Martin who had in years past cleaned the carpet. Joe Martin corrected the problem.
We need a supervisor to look at the problem and have it corrected.
Have someone call me to set up a time.
Name removed Smith Phone number removed
Very professional
Very professional and thorough service.
Great customer service and amazing cleaning!!
On time and did great job
Safe for family and so fast for service.
Technician was polite and did a great job on our carpet. The carpet looks brand new now even though it is actually 14 years old.
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You get my carpets really clean.
Carpets are consistently clean, and the technicians have always exhibited a high level of customer service
All of the experiences we've had with Zerorez have been great. From the time we schedule our appointment to when the associate leaves, we have nothing but the highest praise for their professionalism. The carpets look like new and the price quoted is the price we paid.
that it cleans the carpet and leaves no residue.
Serviceman was very helpful and informative. Carpet looks good
The spots that appeared after my first cleaning on
9-25 are still visible after the 2nd cleaning on10-3.
The carpet looks clean when wet but after it dried,
The spots are still there. The spots are square shaped
Like the nozzle of the cleaning tool .. I would like a
Supervisor to come out and see what can be done.
Total excperience was very professial.
Quick and did a great job!
Take better care when spraying pre soak and when cleaning grout. The representative sprayed the press ray and splashed cabinets, refrigerators, and appliances. I noticed this after he left and had to clean the items. Also, when cleaning my grout, he allowed standing water to accumulate on my new wood floors. That is not good for them. It was only after I pointed this out that he took care to not have this happen in other areas.
It's green
The tech was fabulous. However, we are very disappointed in how our master bedroom didn't get cleaned very well. He worked so hard on rest of house by the time he reached our bedroom he was worn out. It looks like it wasn't even cleaned. We know it was. Not sold on Zerorez. I was hoping to have my commercial business cleaned but also not able to get in touch with the agent. I've been trying for it feels like 2 weeks. I guess I'll call someone else.
Very pleased with the effort, care taken, and benefit of Zerorez. Eric was very kind and provided us with excellent service.
He was here on 9/26 and we expected to have received our new 'special' a/c filters by now.
Your employee Ivan was competent , courteous , and very professional . My carpets have never looked so clean . Thank you for hiring such stellar people. Sincerely, Kris Last name removed
Your rep was fantastic. He was honest and informative. I look forward to using your services again
Clean feel of carpet
The tile grout floor in the kitchen and laundry room when it dried out does not look good for what I paid for. My expectations is that it should look very presentable and clean and id DOES NOT.
I would like Zerorez to send a new person (no charge to me) that will take the time to make sure it is done accurately so it look good.
The technicians are very friendly and knowledgeable. The carpets get and stay clean longer than any other process and they dry quickly.