Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85010 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 22, 2015 — Rated 9 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results are good

Report a concern   November 22, 2015 — Rated 4 out of 10 by N.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The gentleman that did the carpet did a good job, but stripping the floor was dirtier that be fore he started on it. It was the worst job ever done on our floors.
we had to scubb them with a broom and then mop them and it looked 100% better than
the job your guy did. your guy left the floor dirtier than when he started and full of dirtier streaks, We will not call you back or recommend your company to anyone.

Report a concern   November 22, 2015 — Rated 0 out of 10 by C.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Rondy is familiar with my job.

Report a concern   November 22, 2015 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous staff. Kept us advised of when the Technician would arrive. Tech was very professional and answers all questions we posed.

Report a concern   November 22, 2015 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

cleans the best!!!!!!!!!!!!!!! Your'e tech did the best job ever. pay him double!!!!!!!!!!!!!!!!!!!!!!

Report a concern   November 22, 2015 — Rated 10 out of 10 by N.J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean with no residue. Most thorough clean

Report a concern   November 22, 2015 — Rated 10 out of 10 by Jackie McFarland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gary was exceptional in providing outstanding service. The carpet is 20+ yrs and looks like new!!

Report a concern   November 22, 2015 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dries fast and did a good job of cleaning a few very dirty spots.

Report a concern   November 22, 2015 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results were fantastic. Eric was great

Report a concern   November 22, 2015 — Rated 10 out of 10 by Kathy Clark; Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, in fact, a little earlier than stated. Very fast, efficient and the carpets look new!!

Report a concern   November 22, 2015 — Rated 2 out of 10 by K.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet wasn't clean, still had small dirt spots on the carpet I expected to be clean. I understand major stains would not be clean and we dont have any of those, but what's the point if the carpet looks the same. Will most likely go with a conventional cleaner next time.

Report a concern   November 21, 2015 — Rated 6 out of 10 by M.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I guess after the advertisement I heard on the radio I would see something spectacular and my carpet is only 5 years old and we do not have pets or children so the carpet was not really bad at all but we can't tell anyone ever showed up. It is the same condition it was when he got here.

Report a concern   November 21, 2015 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Communication about arrival time. Friendly and courteous personnel. Excellent work ethic. Chair and sectional cleaning drying time short.
Will definitely use Zerorez again.

Report a concern   November 21, 2015 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works

Report a concern   November 21, 2015 — Rated 10 out of 10 by Pat Gryn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Waverly was the most thorough and considerate service man I have had since Brad. I willl request him again and again. My carpet looks like new.

Report a concern   November 21, 2015 — Rated 10 out of 10 by Robert Watts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

products work as advertised.
Associates are professional and friendly, very informed.

Report a concern   November 21, 2015 — Rated 8 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your technician was on time but did not have the hose on the truck and had to wait two hours for someone to bring the hose for him to start.

Report a concern   November 21, 2015 — Rated 5 out of 10 by L.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You did not show up for the appointment after confirming with us that you would. Then, no one could find us in your computer or see where we ever had an appointment, even though we had an email. Also, a manager promised to send a coupon out on the second appointment. Don't know where that's at. As for the work, the workers were very nice and courteous and did a good job.

Report a concern   November 21, 2015 — Rated 6 out of 10 by R.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technicians seem to be overworked. My window was 1:30-4:00. The technician didn't arrive until about 4:30, and then there was only him. In past years we have had 2-3 technicians every time. As a result, he didn't finish until about 7:15 pm. Since the carpet is still wet,(it's now almost 6 pm Saturday), we still haven't moved our bedroom furniture back. The sofa and loveseat do not seem as clean as in past years. Perhaps he was rushing too much. Not happy.

Report a concern   November 21, 2015 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

they thoroughly clean and the servicemen are always prompt and do a great job.

Report a concern   November 21, 2015 — Rated 9 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price and cleaning result.

Report a concern   November 21, 2015 — Rated 10 out of 10 by Debra and Dennis Stark Zerorez Dallas/Ft. Worth
What do you like about our products and services?

chemical free, safe

Report a concern   November 21, 2015 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fred was a delight and the carpet actually feels much better after this 'redo.' Thank you!

Report a concern   November 21, 2015 — Rated 10 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service tech was efficien and did a very good job

Report a concern   November 21, 2015 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the way the carpet looks and smells after cleaning. I also have allergies and I like the fact that the product you use to clean the carpet is green.

Your technician, Lamar was polite and did a great job!

Report a concern   November 21, 2015 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work and our carpet(15 years old, off white) looks brand new

Report a concern   November 21, 2015 — Rated 3 out of 10 by G.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpets are not as clean as they have been in the past. The technician was nice but not thorough. After leaving I walked on the carpet and there were areas that were not even damp. And the area where carpet meets tile floor is not clean. Therefore in a month or 2 it will be filthy.

Report a concern   November 21, 2015 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not using chemicals

Report a concern   November 21, 2015 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals being used.

Report a concern   November 21, 2015 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The drying time with less water on the carpet and also my carpet looks good i have a white carpet


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