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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job. No surprises. Friendly techs who were very professional.
I love that you leave my carpets clean not covered in some residue. my pets can really tell the difference too.
I also love that if something shows up from the deep of the carpet after you cleaned that wasn't there when you left
you believe me and come and fix it. You are The best!
Worst rep. of your company. He was over two hours late...said he had to charge more and that we had wool carpets...which you have cleaned before! Refused to accept our mailer saying $99.00 for three rooms...4th cleaned free...50.00 gift certificate. Only cleaned a third of two rooms...not the complete. Phone number removed
Isiah was very good. The carpet looked great, almost like new clean. He did an excellent joy. Also, he explained why dirt was held in the carpet and what I should do to protect the carpet. Very knowledgable.
Forgive me for not remembering his name but man who came to my house was very informative he took the time to explain everything to me and I really appreciated that. I am a new home owner and the information was very helpful
WELL, I CALLED FOR A TECH TO FIX MY AIR FILTER I BOUGHT FROM YOUALL, COST ABOUT 900.00 AND YOUR SAILES GIRL SENT ME A RUG TECH, IT TOOK AVER AM ONTH TO GET MY AIRGORILLA FIXED???
The cleaning time was fast, and the technician that came to my home was very patient, and made sure we were satisfied with our services we received. Which we were very satisfied. This is my second time using Zerorez, and i will continue to use your services.
The carpet looks so nice and clean. The technicians were on time,very professional and nice.
Great service--great technician!!
I really like my service man - Gary. He did an excellent job on cleaning my carpet. He was very professional and detail. I really like him. I recommend Zerorez to my next door neighbor and I made sure they request Gary as their service person.
my technician was super friendly, efficient, and timely and the outcome was fantastic
professional knowledgeable
Not satisfied wtth grout
Technician that did the work was very knowledgeable and did a great job.
It seems to work well.
Getting hard stains more.
After the tech left, we noticed that the stains that were present previously were just as noticeable.
Technology
I like the pricing and thw fact it is safe for kids and pets
Friendly technician. Seemed quite competent. Carpets look good.
My carpet looks amazing. Almost new
Omid was able to correct the problem caused by the 1st tech.
We did not receive the email receipt on the stain repellent service for the Oct 11th service.
Please forward a copy.
Name removed Smith
Your techs are very thorough and a very informative. They are the best!
You were organized in scheduling. Most companies schedule you for a 4 hour window and then show up with 10 minutes left in the window. That's pretty much a whole day wasted for the customer all because of no communication. I own a service company and wasting the customers time is never a good business plan. We are paying for not only service but convenience as well. Zerorez gave me a date and a time block of 4 hours. What sets them apart is the fact that on the day before the service I got a call narrowing down my time between 11am to 1 pm. Plus the tech called me 30 minutes prior to arrival. That saved me about 3-1/2 hours to get other things done that morning all by them just making a simple phone call. That's what good customer service is all about, The customer.... Good job guys. Thanks
Jeff English
It took 2 times, but our carpet does look better, in the future, I will have Zerorez do our carpet again, but will not wait so long in between cleanings, as I think this may have been some of the issue, that, and the cheap carpet. Again, the gentlemen were wonderful.
The two technicians that came were so professional and really committed to figuring out how to get every stain out of my carpet without damaging it. We have a lot of nice furniture and I really appreciate that they were so careful. This is my first time to use zero razz but I'll use them again I just hope I can get the same two technicians. Even though it's a great product and technique I really feel like the technicians can make the difference in how the job goes.
It was a bit expensive but I feel like it was worth the money.
Carpet looked and felt very clean
No residue in carpet.
Professionalism of techs, lack of soapy residue, tech knowledge of the product, completed the job quickly and efficiently giving step by step updates along the way