What our clients think of us!

Your process really cleans the rugs! The smell is pleasant. The Rug dries pretty fast. The Rug looks like new. Your personnel were fantastic and did a superb job.

I am not satisfied with my carpet stretching. There are still 3 places where my carpet is still loose.

The carpets look great, like new. Your customer service rep on the phone was excellent. The technician, Bryson, was a very nice and polite young man and was on time, was careful with our furniture and worked quickly.

hard working technicians. Great results!

Isaiah was very thorough, and made the time to do it right.

the gal [Channel who I talked w/ on Phone to make original appointment failed to tel me the whole complete story as to over all complete cost. The surcharge of "environmental fee 008 was not explained in original order. The in addition & another cost up charge=surcharge of pet stains etc was also not explained A bait & switch tactic which is illegal[fraudulent] in Texas as per Atnn General & codified laws in Tx . So many issues in the original quoted cost Vs the cost after Tech got to house.

On time. Carpet looks great.

good work dedicated employee friendly service

Affordable and incentives. How you help your customers when on a budget

Fast friendly service. Job was completed on time, when promised.

The cleaning worked great and Isaiah was very kind and professional.

friendliness of the people

The tech was very personable and thorough. He did a good job.

I like the fact that it is not sticky at all after they're finished. I also really liked the young man who came to do the work.

No chemicals left in the carpet. Inexpensive. Fresh smell. Quick service.

I found the techs to be very personable, knowledgeable, and accommodating.
They were timely in there arrival and attentive to their work. I would recommend Robert and Gary as very good field reps for your company.
As for improvements the actual "cleaning" result was not as good as I had hoped. Some of the results were great in the areas with newer carpet or where there were no heavy wear or daily foot dirt, but on those who were 'dirty" from my daily foot traffic, the results were disappointing.
I did like the way the carpets felt when finished drying... very refreshed. Just a little unhappy on the heavy grime areas. I also requested quoting for cleaning my upholstered chair and sofa and thought that the amount quoted seemed a little high, it cost less to clean 3 whole rooms and a hall than one 6' sofa.

I like that Zerorez does not use chemicals or additives in the carpet cleaning process - very pet friendly. And my carpet is spotless.

You man was very professional.( TOOK )his time to clean and help move furniture. He was great ! I love that your product is safe and doesn't hurt the environment

Carpet looks very good !!

Excellent service and you don't try to oversell the product or products after we have bought the service!!

Zerorez tends to stay cleaner longer. We have used them several times in the past.

Outcome of carpet cleaning.

Extend the radius of your service area.

Recardo did an Outstanding job! Very Professional job.

The technicians that were here very professional. They explained the process before starting the work. My tile floor looked brand new when finished, the grout lines that had become dark after months of mopping are white once again. This is the second year I have had Zerorez do this and have been extremely happy.

My carpet took w days to dry. A new tech training do not extract the water well. Carpet was very wet.

Prompt and very good service performance

No chemicals used in the cleaning process. Service is always good!

No

I've agreed to "flash" charges in the past and always thought it was reasonable. This time I was never told costs for two spots and feel I was over charged.