What our clients think of us!

Cleans great, very good customer service. Your technicians work hard to make me a happy customer, which I appreciate!

The agent arrived on schedule time. Did a good job of cleaning spots on carpet. and cleaned the carpet very good. Left the room in perfect condition.

Very professional and thorough!

My daughter wants to use your service. I will make sure she contacts you.

On time/polite/knowledable

The process made my carpets very wet and they took all day to dry, not 3 hours as shared. It made them a little mildew smelling at first, but as the days have passed its improved.

Works great and drys fast

Isaiah did a great job for us. Great customer service and great attitude. He took care of us well! I would recommend him by name to anyone.

The highest traffic area on our light colored carpet is between the kitchen and livingroom. After the job was complete I could tell that area was still relatively dirty compared to the rest of the living room. I asked for it to be given another go over - the technician re-did a small area by the kitchen and it did improve but the rest of that high traffic area still remains grey and dirty looking. It was not as obvious until yesterday when the carpet had completely dried but we would love for that small area to be repeated as we know from previous carpet cleaning it can look better than it does. This is our first time to use a green carpet cleaning company and we really wanted to love it as our 2 yr old son is autistic and we have to find new cleaning methods in our home that are non-toxic for him.

Do it right the first time! The second tech was much better. The carpet was much dryer after his cleaning, and dried after 4 hours, not 8. The first time, it took a good 8 hours to dry, and didn't look real clean. I'm happy now.

I am always very very pleased with your service. Carpet looks brand new -- your personnel are always polite, professional, and a pleasure to have in my home.

Your service is excellent - don't change a thing!!!!!
Name removed
Carrollton, TX

The cleaning process is very effective and produced noticeable results. We particularly appreciated the pet stain treatment. Zerorez promptly responded to our request for carpet cleaning service.

They did a superb job, the carpets look great. Second time we have used them, and will use them again when needed.

Quick and very thorough. Our service provider did such a great job and was very friendly as well as professional.

I like the hot-steam-only method. I liked the gadget that raised the nap on the carpet before cleaning it. It really pulled out the dirt before the technician even started the cleaning process.

Two comments though - It took forever for the carpet to dry - 12 hours!
It is now very hard to push my vacuum cleaner across the cleaned
carpet.
Any comments from YOU on these two problems would be appreciated.

It works
People are courteous and nice.

No chemicals used.

Our technician was awesome. You need more employees like him.

several "dirty" spots were lightened very little

Best my carpet has ever looked after cleaning. Technician was friendly and helpful but not trying yourself me on every little item. He listened to what I Saudi wanted/needed and then that's what we discussed.

response time and preparation.

The approach to my carpets was not what I expected. The concern seemed to be for the upsale rather than the cleaning I had arranged. Certain areas appeared to be ignored and the quality of the job was not very high. I hate to be critical but that was the situation.

Technician was not aware of return customer offer. We had to haggle with his manager to get lower price.

Fred was very helpful in recommending a solution to our pet stain problem. He also provided friendly professional service.

You were supposed to call 30 minutes before arrival. That did not happen.

The professionalism

Excellent service

Courteous employees, good job and good price.

Everything but I did not get my receipt in my e-mail as promised and I have not heard from the Company, about my filter, but I paid for all this already. I would appreciate a call back Phone number removed. Thanks

The carpet is clean. Your technician was polite and actually explained what he was doing. In fact, he had done our carpet an floors once before. My wife asked for him (Tyrone) by name and you sent him. Thank you. Your bonus of the gift card to Estilo Gaucho is an excellent idea......clean floors and a trip to a Brazilian steakhouse. Thank you again. We will continue to be loyal customers.

First name removed and Julie Last name removed

We have had some amazing results, our carpet hasnt looked better. Even more importantly the gentlemen that came out gave us great customer service & were very informative about servibces zero res provides. Great job!