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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had our carpets cleaned about the 1st of May and the person doing it did an "outstanding" job of getting the pet stains cleaned and they didn't start showing again for 3 or 4 months!! We cannot afford to replace our carpet yet and have older dogs who are having some health and bladder issues. I use commercial spot cleaners in between using you but was very disappointed this time as I could still see some of the spots in the bedroom when I got home and since then they're already showing up more! I paid extra to have the pet stains cleaned and am not sure why the carpet doesn't look as good as last time...
The entrance to one of the bedrooms was not cleaned as well as it should have been.
Have service representative go over promotional offer with clients before leaving the house.
Super clean
Willing to come right back to fix an issue.
Really liked the product and the service! The young man that performed the work was very knowledgable and very courteous! Will definitely use Zerorez again. Will recommend you to anyone! It is much better than the "soap" based product!
no chemicals. good price/value. nice people.
Professional and courteous staff
Your technician, Braxton Stewart, was outstanding. Knowledgeable, engaging, explained what he was doing and very personable.
My technician was very good with my carpet cleaning. Where I have an issue was the scheduling for the day. My appointment was between 11:00-1:00. At 12:45 I received a phone call that my tech. would be running late from the previous job and he would arrive by 2:00. Then after 2:00. I started calling the phone number for zerorez and no one would answer the phone FOR HOURS, I TRIED. Finally the tech arrived after 4:00 and was not able to finish until almost 6:30. Again, he did a wonderful job, but Zerorez did an awful job of letting me know how late schedule was for the day. If they would have just called me again. The biggest problem and I talked to the person taking my reservation was that I needed to do this around boarding my dogs for the day so they would not be in the house during the cleaning process. I ended up having to leave them 2.5 hours past there pickup time which is not acceptable.
The are treads marks still from where the cleaner went over an area that will not go away. It's been a month
Professional service people who knew their stuff
Knowledge, well trained people , quality of the process.
Excellent cleaning, professional and friendly service.
Always on time, informative, friendly, takes care of my things, always do an awesome job.
My floors were not overly wet, they felt clean an fresh. The Tech was very polite and answered all my questions
He came early , good job on the carpete. Very professional
carpet cleaning and protection
Carpet had a mildew smell after cleaning
A very thorough job by a pleasant technition. Thank you.
Robert gave us outstanding customer service. The cleaning process is fabulous -- it's nice to have that fresh feeling again!!!
Everything start to finish was great from the first call to the completed job. Excellent.
First your service technician was great. HOWEVER your telephone rep told me that I could get a $60 upgrade for NO MORE STAINS guarantee . I upgraded this by another 100 for whole house. Well UNFORTUNATELY when I was given receipt the $60+100 was only for spot stains no guarantee of returning. I think I was misled by your phone order person
Very clean carpet
Exceptional. Darwin was very professional. He did an excellent job.
I like the fact that when we had a small problem with the initial service that you responded right away, sent a technician out to make it right and did not charge us for the follow up visit! That is customer service at its best!
Paul was very helpful and really explained the process very well and the products worked amazingly on the carpet
Doesn't stink worked great on my stains.
Easy to schedule an appointment, you show up on time, friendly service technicians. Plus, my carpets always feel and look clean when you are finished.
No residue.