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based on 85011 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You responded much quicker than we expected and we were able to get the carpet dried out faster than we expected with minimum damage. Thank you
I like your product is non toxic.
for the second time, I have brown streaks / splotches on my carpet from your chemicals. This happened last time as well. The last time it happened, you sent back a technician that sprayed a chemical and it went away and the carpets looked great. This time, your customer service said all service persons are busy and you cant get back to help for 2 - 3 weeks.... that is poor followup and customer service. feel free to call to discuss. Phone number removed
I was not advised of the cost of protection to the carpet until I has an issue with the amount if payment due. When I booked my appt that I wanted the services I always received. When I told the tech that I was appalled by the total of $266, I was told "I wish you had said something before my payment was processed. I was overwhelmed.
no soap
My scheduled appointment was between 1:30 and 4pm. I took off a half day of work and went home hoping to get a call some time in that allotted time, however, no one showed up until 5:45. My family normally goes to a church event on Wednesdays, we ended up not going in order to be there for the cleaning to take place. Technician was kind, but I soon found out that the immediate step was to try and upscale me on additional cost treatments to "clean it properly". I ended up very frustrated and spent more money than I had planned on spending. I had a very very poor experience.
We have had you out twice because our carpet mildewed after being cleaned.
The carpet looked cleaned only for the first 4 days then little by little the old spots reappeared
The gentleman were nice, quick & successful in removing the stains.
Very nice service representative performed the cleaning, excellent job on cleaning the carpets and impressed with how good my carpets look after!
Appreciate how clean it feels afterwards. I like to avoid chemicals.
How well it really does clean the carpets.
Our Technician was awesome. He worked very hard and all our carpets look amazing.
Braxton Stewart was wonderful. My house is so nice & clean & I feel much better about my little grandchildren being on the floors.
Thank you!!!!
The gentleman that did my carpets, was very nice and courteous. Great job.
Fast and very professional.
Straight Forward approach.
Wonderful technician.
The no residue in your cleaning products
communication was good. our service tech,Paul, was very pleasent. He did a nice job and we feel we had a better cleaning experience. The only thing I would say, is the ADD-ON charges for a little larger room is annoying, and the charge for stairs seems high, not sure it should be more than for cleaning a room. That was our main negative for our first experience. The extra cleaning for some tile was positive, and we would rather have more cleaning or a lower rate or a free stair way cleaned than the Brazilian steak house gift card. Thanks.
They dont smell and it works
THE MAN YOU SENT TO DO THE WORK. VERY NICE MAN. KNEW HIS STUFF. PLEASE SEND HIM OUT NEXT TIME!!!
I am currently still waiting on a supervisor to call me back in regard to the technician charging me for services that were of high cost, but the technician did not advise that to me prior to the service being done. I spoke with a supervisor on 11/17 and was told I would receive a call back on 11/18 but have not been contacted.
Your employees that come are very friendly and nice. You make sure your customers are happy. The carpets were cleaner than any company I have used before.
The tech was great"
He was quick and did a awesome job
On the carpet....thanks
Lower price
The gentleman that cleaned our carpet was extremely professional and very contentious about his work, expectations regarding my worn out carpet! Would definitely without any doubt recommend your company!
The process and technician were top notch.
The look and feel of the carpet is like new. No funny chemical smells or crunchiness in the carpet. Fred was awesome to work with.
Have equipment ready to go when get to site. Last time we used ZeroRez, the truck broke down and we had to wait hours for back-up. This time, it took the tech about an hour to get machine working properly.